📎 AI Summary:
The WindowsForum thread features a user seeking help with a Blue Screen of Death (BSOD) issue, sharing dump files for analysis. A responder identifies the likely cause as related to the security software "IDSvia64.sys," associated with Norton antivirus, and recommends uninstalling Norton using its removal tool, followed by running the system file checker (sfc /scannow) to repair potential system file issues. The overall tone is collaborative, with instructions aimed at resolving the BSOD potentially caused by the antivirus software.
The WindowsForum thread features a user seeking help with a Blue Screen of Death (BSOD) issue, sharing dump files for analysis. A responder identifies the likely cause as related to the security software "IDSvia64.sys," associated with Norton antivirus, and recommends uninstalling Norton using its removal tool, followed by running the system file checker (sfc /scannow) to repair potential system file issues. The overall tone is collaborative, with instructions aimed at resolving the BSOD potentially caused by the antivirus software.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffe, 2, 0, fffff880057577e0}
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : IDSvia64.sys ( IDSvia64+967e0 )
Followup: MachineOwnerthe probable cause relates to Norton AV and is well known for causing the odd issue here and there.
Use the tool below to remove Norton:
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool
We normally ask users to remove Norton as a matter of course and use something like MSE which is extremely stable.
https://support.microsoft.com/en-gb/help/14210security-essentials-download
Once your at this point run the sfc scanner. Find command prompt, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results.
Post any new dump files.