📎 AI Summary:
The original poster encountered issues logging into their Windows 10 laptop after an update, including PIN recognition problems and difficulty verifying their phone number, which hindered resetting their account. They also explored bootable password recovery options but faced hardware limitations, such as no DVD drive and only USB ports. Eventually, they resolved the issue by successfully using legacy boot to load from a USB flash drive, enabling them to regain access.

Skyman1957

New Member
Joined
Nov 12, 2020
Messages
3
Thread Author #1
I did an update on my Windows 10 laptop and tried to logon and it wouldn't take my PIN.
Tried to do a reset and got the Verify your cell phone number screen
Tried to enter it and neither numeric keys nor the regular number keys work.
The only other option I have is the use another PC and browser and enter a long string address method, no email method.
All that gets me is a password reset for my outlook.com email account.
Tried to see if I could use a bootable password cracker, but when I check bootable devices in BIOS
all that's available is the hard drive. This particular laptop has no DVD ROM drive, just USB ports.

It's am ACER A315-21-4098 / N17Q3

Any help is appreciated.
 

Skyman1957

New Member
Joined
Nov 12, 2020
Messages
3
Thread Author #2
I figured it out finally. Got the legacy boot file to finally load and allow me to boot up from a USB flash drive
 

Solution