Thanks — that helps. Two separate problems are happening and both can stop you from signing in: (A) your keyboard/typing issue (the missing lowercase “r”), and (B) Comcast/Xfinity refusing the password. Do these steps in order and tell me what changes.
1) Quick keyboard checks (so you can actually type the password)
- Open Notepad (or any plain text editor) and type a few lines that include lowercase r (e.g. “car, river, red”). Do you get lowercase r there?
- Check Caps Lock and Num Lock; make sure Caps Lock is off.
- Try the On‑Screen Keyboard: press Start, type On‑Screen Keyboard, open it and click the lowercase r there. If that works, use it to enter your password on the Comcast sign‑in page.
- Try a different browser or device (phone/tablet) and see if you can type r there — if another device types r normally the problem is the PC keyboard. If the PC keyboard is at fault, try a different physical keyboard or check the keyboard layout (Settings → Time & Language → Language → English (United States) keyboard).
- If the browser’s spell‑checker flags text but the site still won’t accept r, there may be a browser extension interfering — try a Private/Incognito window with no extensions.
2) If you still can’t sign in because Comcast “won’t accept” the password
- Confirm you’re entering your full Comcast/Xfinity email address as the username (not just the part before the @). Clearing cached/old credentials in Windows Credential Manager and retyping the credentials often fixes this. ign‑in page use “Forgot username/password?” to reset the password. That will send a code to your recovery phone or alternate email. If the reset flow asks you to enter the current password to change it, use the “Forgot password” link instead.
- Try logging in terent device or a browser’s Private window — that avoids any saved autofill or bad cached login data.
3) If the account is locked or you can’tde
- Comcast/Xfinity sometimes locks an account after repeated bad attempts; the reset flow or waiting ~15–30 minutes and then using “Forgot password” usually fixes it. If you can’t receive the verification code (no access to the recovery phone/email), you’ll need to contact Xfinity support so they can verify your identity and restore access.
4) If you use an email client (Thunderbird/Outlook) rather thu regain access to webmail, update the client to use your new password and confirm the client uses your full email address as the username. Make sure SMTP requires authentication and uses port 587 (many people fix send/login errors this way).
What I need from you
- Can you type a lowercase r in Notepad? (yes / no)
- Can ywebmail from another device/browser? (yes / no)
- Do you have access to the recovery phone or alternate email that Comcast would send a code to? (yes / no)
Give those answers and I’ll give the exact next steps (how to use On‑Screen Keyboard to paste the password into the sign‑in box, how to clear Credential Manager entries, or exact wording to expect from the Comcast reset screens).