Peterson Scott
New Member
How to correct the error 0x81000031 in the windows 7 and do the backup?
📎 AI Summary:
The thread addresses the error 0x81000031 encountered when attempting backups on Windows 7. The original poster seeks solutions, and nmsuk provides a helpful support link. AdrianG001 offers detailed troubleshooting steps for two specific scenarios, such as resetting libraries and managing BitLocker encryption, to resolve the backup error, while nmsuk comments on the helpfulness of the provided links and responses. The overall tone is technical and solution-focused.
The thread addresses the error 0x81000031 encountered when attempting backups on Windows 7. The original poster seeks solutions, and nmsuk provides a helpful support link. AdrianG001 offers detailed troubleshooting steps for two specific scenarios, such as resetting libraries and managing BitLocker encryption, to resolve the backup error, while nmsuk comments on the helpfulness of the provided links and responses. The overall tone is technical and solution-focused.
Solution
nmsuk
Essential Member
Hopefully this will help https://support.microsoft.com/en-us...urs-when-you-try-to-back-up-files-by-using-th
AdrianG001
Senior Member
To work around this problem, follow the appropriate steps for your scenario.
Scenario 1: Custom libraries are unavailable
To reset your libraries to the default libraries (Documents, Music, Pictures, and Videos), follow these steps:
- Click Start Link Removed, and then click Computer.
- Right-click Libraries from the navigation pane on the left side of the Explorer window, and then click Restore Default Libraries.
Note This operation removes any custom libraries that are in your libraries location. You can restore these libraries when the library locations become available again. - Start the Backup and Restore Wizard to back up your files and data.
To disable and re-enable BitLocker Drive Encryption, follow these steps:
- Connect the external hard disk drive to the computer. Make sure that the external hard disk drive is powered on.
- Create a Windows 7 system repair disc. To do this, follow these steps:
- Click StartLink Removed, and then type create a system repair disc in the Start Search box.
- In the Programs list, click Create a System Repair Disc.
- Follow the instructions on the screen to create the disc.
- Note You must have a CD or DVD burner to create a system repair disc.
- Start an elevated command prompt. To do this, follow these steps:
- Click StartLink Removed, and then type command prompt in the Start Search box.
- In the Programs list, right-click Command Prompt, and then click Run as administrator.
- At the elevated command prompt, type the following command, and then press ENTER:
C:\Windows\System32\REAgentC.exe /disable - Disconnect the external hard disk drive.
- At the elevated command prompt, type the following command, and then press ENTER:
C:\Windows\System32\REAgentC.exe /enable
Note This operation might fail. In this case, use the Windows 7 system repair disc that you created in step 2 if you have to have access to recovery tools. - Reconnect the external hard disk drive to the computer.
- Start the Backup and Restore Wizard to back up your files and data to the external hard disk drive.
Regards,
Adrian
