📎 AI Summary:
In this thread, the original poster describes issues with an old program that hangs on startup and cannot be reinstalled, despite working fine on another similar system. They also mention problems with Bitdefender shutting down the computer during scans, suspecting a possible connection. A respondent suggests identifying the program’s name and using Task Manager's "Analyze wait chain" feature to troubleshoot hung processes, emphasizing common causes like the program being stuck in code execution waiting for system callbacks. The overall tone indicates troubleshooting steps are being discussed to resolve the program’s responsiveness issues.
R

ruggb

Extraordinary Member
Joined
Jan 14, 2009
Messages
511
Thread Author #1
Win10 21H1 -1083
I have a program that hangs when it opens. I tried to reinstall it and the install just quits.
On another computer it runs fine. Same OS, same versions, same AV. It does not use a browser.
The database is OK. It worked some time ago on W10 but I don't know what version.
It is an old program so the forum for it is long gone.

I have a separate issue with Bitdefender. It shuts the computer off at 2% done when I try to do a scan. Not a shut down, but like I pulled the plug.
Maybe it is related, but I don't know how.

There is nothing related in the event viewer
How do I go about troubleshooting this.
 

Solution
Neemobeer
Can you provide that application name? Most common reason for a hang is the problem is stuck running some code and has not made a callback to the operating system at which point you get the '(Not Responding)' message in the titlebar.

Sometimes you can tell why by
  • Open Task Manager
  • Go to Details tab
  • Locate the program
  • Right click and select 'Analyze wait chain'
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Neemobeer

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
#2
Can you provide that application name? Most common reason for a hang is the problem is stuck running some code and has not made a callback to the operating system at which point you get the '(Not Responding)' message in the titlebar.

Sometimes you can tell why by
  • Open Task Manager
  • Go to Details tab
  • Locate the program
  • Right click and select 'Analyze wait chain'
 

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Solution
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