Windows 11 How to Uninstall Adobe Creative Suite 2024

Distorted Vision · Sep 13, 2025

I have just purchased Adobe Creative Suite 2025. I have already the 2024 installed and wish to do a clean uninstall before installing 2025. There is no way to uninstall every application. It appears I have to uninstall each application manually one at a time.

WindowsForum AI · Sep 13, 2025

Short answer

You’re right: there’s no “uninstall all apps” button. If you want a clean slate without clicking each app, use Adobe’s Creative Cloud Cleaner Tool. It removes every Creative Cloud app and the Creative Cloud Desktop in one pass, then you reinstall 2025.

Clean uninstall (safe and fast)

Back up what you need
Presets/brushes/profiles/plugins: copy these before cleaning
%AppData%\Adobe\
%LocalAppData%\Adobe\
C:\Program Files\Adobe\YourApp\Presets (varies by app)
Sign out and stop Adobe processes
Creative Cloud Desktop: click your avatar > Sign out, then quit.
Task Manager: end Adobe Desktop Service, CCXProcess, CoreSync, CCLibrary, AdobeIPCBroker (and any Adobe app).
One‑shot removal...

WindowsForum AI · Sep 14, 2025

1052 means either the service name is wrong or the service won’t accept a Stop control. Use the real short name, check status, and if it won’t stop, disable it and reboot.
Do this (Admin CMD)
1) Find the exact Acronis service names

List Acronis services and drivers:
sc query type= service state= all | findstr /i acronis
sc query type= driver state= all | findstr /i acronis
Typical short names include: ActiveProtectionService, AcrSch2Svc, mms, afcdpsrv, tib_mounter_monitor, syncagentsrv.

2) Check and stop/disable

Example for Active Protection (adjust to the name you saw in step 1):
sc query ActiveProtectionService
sc stop ActiveProtectionService
sc config ActiveProtectionService start= disabled
Do the same for these common ones (they can slow the system while stuck):
sc stop mms & sc config mms start= disabled
sc stop AcrSch2Svc & sc config AcrSch2Svc start= disabled
sc stop afcdpsrv & sc config afcdpsrv start= disabled
sc stop tib_mounter_monitor & sc config tib_mounter_monitor start= disabled
sc stop syncagentsrv & sc config syncagentsrv start= disabled

3) If you get “Access is denied” or it still won’t stop

Boot to Safe Mode (Settings > System > Recovery > Advanced startup > Restart now > Startup Settings > press 4).
In Safe Mode run the same sc stop / sc config commands.
As a last resort, set Start=4 (Disabled) in the registry, then reboot:
reg add "HKLM\SYSTEM\CurrentControlSet\Services\ActiveProtectionService" /v Start /t REG_DWORD /d 4 /f
(Repeat for any other troublesome Acronis services you listed.

4) Reboot normally and verify

sc query ActiveProtectionService
If STATE = STOPPED and Start Type = DISABLED, you’ve successfully turned it off.

Once Windows is responsive again, you can re‑enable Acronis later with:
sc config ActiveProtectionService start= auto
sc start ActiveProtectionService
If any sc query returns “The specified service does not exist,” paste the outputs from step 1 (the two findstr lines) and I’ll give you the exact names to use on your system.

Distorted Vision · Sep 14, 2025

C:\Windows\System32>sc stop AcronisCyberProtectionService
[SC] ControlService FAILED 5:

Access is denied.

WindowsForum AI · Sep 14, 2025

“Access is denied” means Acronis Self‑Protection is blocking service control. Easiest fix: disable it from a minimal boot, then disable the Acronis services and reboot.
Do this exactly
Option 1 — Safe Mode (works regardless of Self‑Protection)
1) Restart → hold Shift while clicking Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press 4 (Safe Mode).
2) In Safe Mode, open an elevated Command Prompt (Win+R → cmd → Ctrl+Shift+Enter), then run:
sc stop AcronisCyberProtectionService
sc stop ActiveProtectionService
sc stop AcrSch2Svc
sc stop afcdpsrv
sc stop tib_mounter_monitor
sc stop syncagentsrv
sc config AcronisCyberProtectionService start= disabled
sc config ActiveProtectionService start= disabled
sc config AcrSch2Svc start= disabled
sc config afcdpsrv start= disabled
sc config tib_mounter_monitor start= disabled
sc config syncagentsrv start= disabled
(If any name isn’t found, that service isn’t on your system—ignore.
3) Reboot normally and confirm Windows is responsive. You can re‑enable later with start= auto and sc start <name>.
Option 2 — If a service still refuses (flip it offline in WinRE)
1) Advanced startup → Troubleshoot → Advanced options → Command Prompt.
2) Find your Windows drive (dir C:\Windows or dir D:\Windows). Assume C: below.
3) Load the SYSTEM hive and set services to Disabled (Start=4):
reg load HKLM\OFFSYSTEM C:\Windows\System32\Config\SYSTEM
reg add "HKLM\OFFSYSTEM\CurrentControlSet\Services\AcronisCyberProtectionService" /v Start /t REG_DWORD /d 4 /f
reg add "HKLM\OFFSYSTEM\CurrentControlSet\Services\ActiveProtectionService" /v Start /t REG_DWORD /d 4 /f
reg unload HKLM\OFFSYSTEM
4) Continue to Windows; those services will not start.
Notes

If you can open the Acronis UI, temporarily disable “Self‑protection/Active Protection” there first, then sc stop will work without Safe Mode.
Kaspersky’s Self‑Defense can also block service control; if its UI is available, turn off Self‑Defense temporarily while you run the sc commands.
Once your Adobe work is done, re‑enable the services you actually need (typically the Scheduler and Cyber Protection service) and leave Active Protection off only if it causes conflicts.

If you’d like, paste the output of:
sc query type= service state= all | findstr /i acronis
and I’ll give you the exact service names to disable on your machine.

Distorted Vision · Sep 14, 2025

C:\Windows\System32>sc query AcronisActiveProtectionService

SERVICE_NAME: AcronisActiveProtectionService
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

WindowsForum AI · Sep 14, 2025

Good—Acronis Active Protection is stopped (STATE 1 = STOPPED). Let’s finish disabling Acronis so it can’t interfere, then retry the Adobe install.
What to do next
1) Stop/disable the other Acronis services still running

List exact names:
sc query type= service state= all | findstr /i acronis
For each name you see (examples below), stop and disable:
sc stop AcronisCyberProtectionService & sc config AcronisCyberProtectionService start= disabled
sc stop AcrSch2Svc & sc config AcrSch2Svc start= disabled
sc stop afcdpsrv & sc config afcdpsrv start= disabled
sc stop tib_mounter_monitor & sc config tib_mounter_monitor start= disabled
sc stop syncagentsrv & sc config syncagentsrv start= disabled
If you get “Access is denied,” do this from Safe Mode (Startup Settings > 4) and repeat the sc stop/sc config commands there.

2) Clean any stuck Adobe state

End Adobe Installer/setup/node in Task Manager.
Admin PowerShell/CMD:
rmdir C:\adobeTemp /s /q
rmdir "C:\Program Files (x86)\Common Files\Adobe\Installers" /s /q
rmdir "C:\ProgramData\Adobe\OOBE" /s /q
rmdir "%LOCALAPPDATA%\Adobe\OOBE" /s /q
Reboot.

3) Install the Adobe apps the reliable way

Preferred: install/repair Creative Cloud Desktop (official), sign in, install After Effects 2025 first, then the rest.
If you must use the Master Collection wrapper and it hangs on the Maxon payload, temporarily skip it:
Rename E:\products\AEFT\AdobeAfterEffects25AllTrial_maxon.zip → …maxon.zip.bak
Run the wrapper; add Cinema 4D later via the Maxon App.

4) Re‑enable protection after you’re done

Re‑set Acronis services you really need to Auto and start them:
sc config AcronisCyberProtectionService start= auto
sc start AcronisCyberProtectionService
…(same for others you want)

If any sc stop returns Access denied even in Safe Mode, tell me the exact service name and message and I’ll give the one registry command to flip it to Disabled before reboot.

Distorted Vision · Sep 14, 2025

PS C:\Users\rupes> rmdir C:\adobeTemp /s /q
Remove-Item : A positional parameter cannot be found that accepts argument '/s'.
At line:1 char:1
+ rmdir C:\adobeTemp /s /q
+ ~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

PS C:\Users\rupes> rmdir "C:\Program Files (x86)\Common Files\Adobe\Installers" /s /q
Remove-Item : A positional parameter cannot be found that accepts argument '/s'.
At line:1 char:1
+ rmdir "C:\Program Files (x86)\Common Files\Adobe\Installers" /s /q
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

PS C:\Users\rupes> rmdir "C:\ProgramData\Adobe\OOBE" /s /q
Remove-Item : A positional parameter cannot be found that accepts argument '/s'.
At line:1 char:1
+ rmdir "C:\ProgramData\Adobe\OOBE" /s /q
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

PS C:\Users\rupes> rmdir "$env:LOCALAPPDATA\Adobe\OOBE" /s /q
Remove-Item : A positional parameter cannot be found that accepts argument '/s'.
At line:1 char:1
+ rmdir "$env:LOCALAPPDATA\Adobe\OOBE" /s /q
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

WindowsForum AI · Sep 14, 2025

You’re in PowerShell, so use Remove-Item switches (not CMD’s /s /q). Run these as Administrator after closing all Adobe apps.
PowerShell (correct syntax)

Stop Adobe processes/services (ignore errors if not found):
Stop-Process -Name "Creative Cloud","CCXProcess","CoreSync","AdobeIPCBroker","Adobe Installer","setup" -Force -ErrorAction SilentlyContinue
Stop-Service -Name AdobeUpdateService,AGSService,AGMService -ErrorAction SilentlyContinue
Delete the caches:
Remove-Item -Path "C:\adobeTemp" -Recurse -Force -ErrorAction SilentlyContinue
Remove-Item -Path "C:\Program Files (x86)\Common Files\Adobe\Installers" -Recurse -Force -ErrorAction SilentlyContinue
Remove-Item -Path "C:\ProgramData\Adobe\OOBE" -Recurse -Force -ErrorAction SilentlyContinue
Remove-Item -Path "$env:LOCALAPPDATA\Adobe\OOBE" -Recurse -Force -ErrorAction SilentlyContinue

If any path reports “in use,” reboot once and run the same commands again before starting any Adobe app.
CMD equivalents (if you prefer Command Prompt)

Kill processes:
taskkill /f /im "Creative Cloud.exe" /im "CCXProcess.exe" /im "CoreSync.exe" /im "AdobeIPCBroker.exe" /im "Adobe Installer.exe" /im setup.exe
net stop AdobeUpdateService
net stop AGSService
net stop AGMService
Delete folders:
rd /s /q C:\adobeTemp
rd /s /q "C:\Program Files (x86)\Common Files\Adobe\Installers"
rd /s /q "C:\ProgramData\Adobe\OOBE"
rd /s /q "%LOCALAPPDATA%\Adobe\OOBE"

After this cleanup, reboot and rerun the installer (Run as administrator). If the “Master Collection” wrapper stalls again on the Maxon/C4D step, install After Effects from the official Creative Cloud app, or rename the Maxon payload to skip it and add C4D later via the Maxon App.

Distorted Vision · Sep 14, 2025

How to stop this warning screen appearing:

Distorted Vision · Sep 14, 2025

PS C:\Users\rupes> rd /s /q C:\adobeTemp
Remove-Item : A positional parameter cannot be found that accepts argument '/q'.
At line:1 char:1
+ rd /s /q C:\adobeTemp
+ ~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

PS C:\Users\rupes> rd /s /q "C:\Program Files (x86)\Common Files\Adobe\Installers"
Remove-Item : A positional parameter cannot be found that accepts argument '/q'.
At line:1 char:1
+ rd /s /q "C:\Program Files (x86)\Common Files\Adobe\Installers"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

PS C:\Users\rupes> rd /s /q "C:\ProgramData\Adobe\OOBE"
Remove-Item : A positional parameter cannot be found that accepts argument '/q'.
At line:1 char:1
+ rd /s /q "C:\ProgramData\Adobe\OOBE"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

PS C:\Users\rupes> rd /s /q "%LOCALAPPDATA%\Adobe\OOBE"
Remove-Item : A positional parameter cannot be found that accepts argument '/q'.
At line:1 char:1
+ rd /s /q "%LOCALAPPDATA%\Adobe\OOBE"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: 🙂) [Remove-Item], ParameterBindingException
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand

WindowsForum AI · Sep 14, 2025

That prompt is Windows Terminal’s “multi‑line paste” warning. Turn it off like this:

GUI: Windows Terminal > Settings > Interaction > toggle off “Warn when the text to paste contains multiple lines.” (You can also turn off “Warn when the text to paste is large.”) Save.
JSON (same effect): Settings > Open JSON file, add these at the root and save:
{
"multiLinePasteWarning": false,
"largePasteWarning": false
}
Restart Terminal.

Note: Disabling this removes a safety check—only do it if you trust what you paste.

WindowsForum AI · Sep 14, 2025

You’re in PowerShell. rd/rmdir there is an alias for Remove-Item, so CMD-style switches (/s /q) don’t work. Use -Recurse -Force, or call CMD explicitly.
Run these as Administrator (close any Adobe apps first):
PowerShell (recommended)

Stop Adobe processes/services (ignore errors):
Get-Process "Adobe Installer","setup","Creative Cloud","CCXProcess","CoreSync","AdobeIPCBroker" -ErrorAction SilentlyContinue | Stop-Process -Force
'AdobeUpdateService','AGSService','AGMService' | ForEach-Object { sc.exe stop $_ } | Out-Null
Delete the folders:
Remove-Item -LiteralPath "C:\adobeTemp" -Recurse -Force -ErrorAction SilentlyContinue
Remove-Item -LiteralPath "C:\Program Files (x86)\Common Files\Adobe\Installers" -Recurse -Force -ErrorAction SilentlyContinue
Remove-Item -LiteralPath "C:\ProgramData\Adobe\OOBE" -Recurse -Force -ErrorAction SilentlyContinue
Remove-Item -LiteralPath "$env:LOCALAPPDATA\Adobe\OOBE" -Recurse -Force -ErrorAction SilentlyContinue
Optional: verify deleted (True means folder still exists):
Test-Path "C:\adobeTemp"
Test-Path "C:\Program Files (x86)\Common Files\Adobe\Installers"
Test-Path "C:\ProgramData\Adobe\OOBE"
Test-Path "$env:LOCALAPPDATA\Adobe\OOBE"

If you prefer CMD syntax from PowerShell

Call CMD explicitly:
cmd /c 'rd /s /q "C:\adobeTemp"'
cmd /c 'rd /s /q "C:\Program Files (x86)\Common Files\Adobe\Installers"'
cmd /c 'rd /s /q "C:\ProgramData\Adobe\OOBE"'
cmd /c 'rd /s /q "%LOCALAPPDATA%\Adobe\OOBE"'

If a path is “in use,” reboot and run the same PowerShell Remove-Item commands before opening any Adobe app.

Distorted Vision · Sep 14, 2025

Please clarify what you meant my add these at the root.

WindowsForum AI · Sep 14, 2025

Do you mean “add these at the root” for the AV exclusions I suggested? If so, “root” just means the top‑level folder so every subfolder/files under it are covered automatically. You don’t add each subfolder one‑by‑one.
What to add (folder roots)

C:\Program Files\Adobe
C:\Program Files (x86)\Common Files\Adobe
C:\ProgramData\Adobe
The folder where your installer files live (e.g., E:\products or the parent folder that contains the app packages)

How to add in Kaspersky (typical UI)

Kaspersky > Settings (gear) > Security/Protection > Threats & Exclusions > Manage exclusions > Add.
Choose “By folder” and point to the folder root (examples above). Leave “Apply to subfolders” enabled.
Also add the installer executables to Trusted (Application Control/Intrusion Prevention): Adobe Installer, setup.exe, msiexec.exe.

If you meant a different “root” (for example, the Canon share path or something else), tell me exactly which step and I’ll clarify that one.

Distorted Vision · Sep 14, 2025

JSON (same effect): Settings > Open JSON file, add these at the root and save:
{
"multiLinePasteWarning": false,
"largePasteWarning": false
}
Restart Terminal. (learn.microsoft.com)

"add these at the root"

Please clarify this statement. I do not understand what this meant.

WindowsForum AI · Sep 14, 2025

“Add these at the root” means put those keys directly in the top‑level object of Windows Terminal’s settings.json (not inside profiles, defaults, actions, etc.. In other words, add them alongside other top‑level keys like $schema, defaultProfile, profiles, schemes.
Example

Before (simplified):
{
"$schema": "https://aka.ms/terminal-profiles-schema",
"defaultProfile": "{GUID}",
"profiles": { "list": [ ... ] }
}
After (added at the root/top level):
{
"$schema": "https://aka.ms/terminal-profiles-schema",
"defaultProfile": "{GUID}",
"multiLinePasteWarning": false,
"largePasteWarning": false,
"profiles": { "list": [ ... ] }
}

Notes

If those keys already exist anywhere, set them to false (don’t duplicate).
Keep valid JSON: commas between sibling keys, no trailing comma before the closing }.
Open Terminal > Settings (gear) > Open JSON file, edit, save, then restart Terminal.

Distorted Vision · Sep 14, 2025

Acronis Active Protection Service (32 bit) is still running.

WindowsForum AI · Sep 14, 2025

You’re seeing the process still running even though the service you queried shows STOPPED. That usually means:

You stopped one Acronis service (AcronisActiveProtectionService), but a different Acronis service relaunched the “Active Protection” process; or
The process is orphaned and didn’t exit.

Here’s the quickest way to kill it and keep it from coming back.
Step 1 — Identify the exact EXE and PID

Task Manager > Processes > Acronis Active Protection Service (32‑bit)
- Right‑click > Go to details. Note the Image name (for example, anti_ransomware_service.exe or ActiveProtectionService.exe) and the PID.

Step 2 — Kill the process
Run an elevated CMD or PowerShell:

CMD:
taskkill /PID <PID> /F
taskkill /IM <ImageName>.exe /F
PowerShell:
Stop-Process -Id <PID> -Force
Stop-Process -Name "<ImageName>" -Force

Step 3 — Find which Acronis service keeps respawning it and disable it
Use one of these:

CMD (maps running process to its service):
tasklist /FI "PID eq <PID_you_saw_before_it_respawned>" /SVC
Or list all Acronis services and stop/disable them:
sc query type= service state= all | findstr /i acronis
sc stop AcronisCyberProtectionService & sc config AcronisCyberProtectionService start= disabled
sc stop ActiveProtectionService & sc config ActiveProtectionService start= disabled
sc stop AcrSch2Svc & sc config AcrSch2Svc start= disabled
sc stop afcdpsrv & sc config afcdpsrv start= disabled
sc stop tib_mounter_monitor & sc config tib_mounter_monitor start= disabled
sc stop syncagentsrv & sc config syncagentsrv start= disabled
If you get “Access is denied” on any of these, see Step 4.

Step 4 — If “Access is denied” or it keeps coming back
Pick one:

Temporarily disable Acronis Self‑Protection in the Acronis UI (Settings > Security/General > Self‑protection = Off), then repeat Step 3.
Safe Mode: Restart → Advanced startup → Startup Settings → 4 (Safe Mode). In Safe Mode, run the same sc stop/sc config commands. Reboot normally.
As a last resort, flip the service to Disabled via registry (then reboot):
reg add "HKLM\SYSTEM\CurrentControlSet\Services\AcronisCyberProtectionService" /v Start /t REG_DWORD /d 4 /f
reg add "HKLM\SYSTEM\CurrentControlSet\Services\ActiveProtectionService" /v Start /t REG_DWORD /d 4 /f

Step 5 — Verify it’s gone

Task Manager: confirm “Acronis Active Protection Service (32‑bit)” no longer appears.
CMD:
sc query AcronisCyberProtectionService
sc query ActiveProtectionService
Both should be STATE: STOPPED and (after reboot) won’t start if Start= disabled (4 in registry).

When you’re done installing Adobe, you can re‑enable what you need:

sc config AcronisCyberProtectionService start= auto
sc start AcronisCyberProtectionService
(Re‑enable Self‑Protection in the UI.

If you tell me the exact Image name you see after “Go to details,” I can give the one service that spawns it on your build so you can disable just that one.

Distorted Vision · Sep 14, 2025

PS C:\WINDOWS\system32> Stop-Process -Id 4724 -Force
Stop-Process : Cannot stop process "anti_ransomware_service (4724)" because of the following error: Access is denied
At line:1 char:1
+ Stop-Process -Id 4724 -Force
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : CloseError: (System.Diagnost...omware_service)😛rocess) [Stop-Process], ProcessCommandEx
ception
+ FullyQualifiedErrorId : CouldNotStopProcess,Microsoft.PowerShell.Commands.StopProcessCommand

PS C:\WINDOWS\system32> Stop-Process -Name anti_ransomware_service.exe -Force
Stop-Process : Cannot find a process with the name "anti_ransomware_service.exe". Verify the process name and call the
cmdlet again.
At line:1 char:1
+ Stop-Process -Name anti_ransomware_service.exe -Force
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (anti_ransomware_service.exe:String) [Stop-Process], ProcessCommandExcep
tion
+ FullyQualifiedErrorId : NoProcessFoundForGivenName,Microsoft.PowerShell.Commands.StopProcessCommand

PS C:\WINDOWS\system32> Stop-Process -Name anti_ransomware_service -Force
Stop-Process : Cannot stop process "anti_ransomware_service (4724)" because of the following error: Access is denied
At line:1 char:1
+ Stop-Process -Name anti_ransomware_service -Force
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : CloseError: (System.Diagnost...omware_service)😛rocess) [Stop-Process], ProcessCommandEx
ception
+ FullyQualifiedErrorId : CouldNotStopProcess,Microsoft.PowerShell.Commands.StopProcessCommand

WindowsForum AI · Sep 14, 2025

That process is protected by Acronis Self‑Protection, so Windows won’t let you kill it even as admin. Do one of these—A works if you can open the UI, B/C work even if you can’t.
A) If the Acronis UI opens

Acronis > Settings (or Protection) > turn Off “Self‑protection/Active Protection.”
Then in an elevated CMD:
sc stop ActiveProtectionService
sc stop AcronisCyberProtectionService
sc config ActiveProtectionService start= disabled
sc config AcronisCyberProtectionService start= disabled
In PowerShell you can now stop the process if it’s still there:
Stop-Process -Name anti_ransomware_service -Force

B) Safe Mode (bypasses Self‑Protection)

Settings > System > Recovery > Advanced startup > Restart now.
Troubleshoot > Advanced options > Startup Settings > Restart > press 4 (Safe Mode).
Open an elevated CMD and run (use the names that exist on your PC):
sc stop ActiveProtectionService
sc stop AcronisCyberProtectionService
sc stop AcrSch2Svc
sc stop afcdpsrv
sc stop tib_mounter_monitor
sc stop syncagentsrv
sc config ActiveProtectionService start= disabled
sc config AcronisCyberProtectionService start= disabled
Restart Windows normally. The “Acronis Active Protection Service (32‑bit)” process should be gone.

C) If even Safe Mode refuses (flip services to Disabled offline)

Advanced startup > Troubleshoot > Advanced options > Command Prompt.
Find your Windows drive (dir C:\Windows or D:\Windows). Assume C: below.
Load SYSTEM hive, set Start=4 (Disabled), unload, reboot:
reg load HKLM\OFFSYSTEM C:\Windows\System32\Config\SYSTEM
reg add "HKLM\OFFSYSTEM\CurrentControlSet\Services\ActiveProtectionService" /v Start /t REG_DWORD /d 4 /f
reg add "HKLM\OFFSYSTEM\CurrentControlSet\Services\AcronisCyberProtectionService" /v Start /t REG_DWORD /d 4 /f
reg unload HKLM\OFFSYSTEM
Boot normally.

Useful tips

To see which service is spawning that process, note the PID from Task Manager, then run:
tasklist /FI "PID eq 4724" /SVC
If you ultimately want to remove Acronis, use Acronis Cleanup Tool (vendor utility) from normal Windows or Safe Mode.

After you’re done installing Adobe, re‑enable what you need:
sc config AcronisCyberProtectionService start= auto
sc start AcronisCyberProtectionService
(Re‑enable Self‑protection in the Acronis UI.
If any command says “The specified service does not exist,” paste the output of:
sc query type= service state= all | findstr /i acronis
and I’ll give the exact names to disable on your machine.

Distorted Vision · Sep 14, 2025

I just uninstalled Acronis True Image 2021 and now installating Adobe Creative Master Collection 2025.
I will reinstall ATI afterwards.

Windows 11 How to Uninstall Adobe Creative Suite 2024

Senior Member

Short answer​

Clean uninstall (safe and fast)​

AI

Senior Member

AI

Senior Member

AI

Senior Member

AI

Senior Member

Senior Member

AI

AI

Senior Member

AI

Senior Member

AI

Senior Member

AI

Senior Member

AI

Senior Member

Short answer

Clean uninstall (safe and fast)