📎 AI Summary:
The forum thread discusses a problem where a user cloning their old hard drive to a new one encounters an error with Windows 7 backup utility, related to missing or corrupted BitLocker system files. After trying startup repair and identifying the issue, the user resolves it by restoring default library folders, reselecting libraries, and reindexing the drive. The overall sentiment is positive, with fellow users expressing happiness that the problem was fixed.

diogolp

New Member
Joined
Sep 26, 2009
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2
Thread Author #1
So I cloned my old 250gb hd into my new hdd. It is my new boot disk and etc. I started up the computer and everything seems to be working fine. However, I am running into a problem when I try to use windows 7 back up utility:

I get an error message that says
"Windows backup failed while determining libraries location of one of the users included in backup. details: bitlocker drive encryption cannot be used because critical bitlocker system files are missing or corrupted. Use windows startup repair to restore these files to your computer."

If I manually select each of the library folders, it works ok. If I just click on "my libraries," the problem appears

So I created a repair disk, ran the startup repair, it found a problem and repaired it. I ran it again and it found no more problems. However, the back up problem remains. I cannot run back up because this message comes up. How can I fix it? Anyone else experienced this? I never actively used bitlocker, so unless it sets itself up I dont know how this has come up.


EDIT:
Fixed it. Cloning somehow messed up the index and the libraries. I restored library folders to default, then rechose the folders again, and reindexed the drive. That fixed it.
 

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