📎 AI Summary:
A user reports getting stuck on the Lock Screen after using msconfig to boot into Safe Mode and then restarting normally, with both keyboard and mouse still functioning but unable to use SHIFT+Restart. They seek help to resolve the issue. A responder advises turning off the PC manually and using the F8 key during restart to access a menu for troubleshooting options.
Biliqjoel

Biliqjoel

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Jun 14, 2017
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Thread Author #1
Hi everyone.
First of all, Im really sorry for my bad English.

Its began when Im using msconfig to start safe mode for scaning virus/malware.

After I finish scaning, Im restarting PC without using msconfig again to turn off safe mode.. Suddenly, Im stucked in Lock Screen.

My keyboard and mouse is still working, and I cant use SHIFT+Restart.

I really need help.
Thank you very much, if someone can tell me how to fix it I really appreciate it.

Best Regards,
- Joel
 

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Solution
bochane
Press the Power off switch and keep it pressed until your system is off.
Restart your system, press repeatedly F8 and you should be able to select a mode.
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bochane

bochane

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#2
Press the Power off switch and keep it pressed until your system is off.
Restart your system, press repeatedly F8 and you should be able to select a mode.
 

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