📎 AI Summary:
The original poster reports connectivity issues with Microsoft Services, despite running network troubleshooting and restoring system configurations, with affected programs including Chrome and other apps. The problem was eventually resolved when Norton antivirus interference was identified as the cause, with Norton Assistance fixing the issue. A subsequent comment confirms the solution involved Norton, but also suggests ongoing caution regarding its interference.
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alan bailey

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Feb 18, 2015
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Thread Author #1
I am having problems with connecting to Microsoft Services
he following messages apply.
"Sorry we cannot connect to microsoft serfvices at the moment. If this persists search for network problems on the start screen"
"We cannot connect to the service you need right now. Check your network connection or try this again later"
have run network troubleshooter = no problems found
I have restored twice to earlier configs = problem still exists.
IE 11 works OK
Chrome does not load
Other programs also do not load
The Laptop recognises the Login and pin number to start up
Please help
 

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A

alan bailey

New Member
Member details
Joined
Feb 18, 2015
Messages
12
Thread Author #2
Problem fixed it looks like a windows update tampered with Norton
Norton assistance found the problem and fixed it
 
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