📎 AI Summary:
The user seeks assistance to enable wired internet connectivity on their Windows 7 laptop, which has worked previously but is now disconnected despite having a functioning WiFi. After troubleshooting commands like "ipconfig /all" and "ping google.com" show no connectivity over the wired connection, the support suggests checking the network settings and testing connectivity. The overall tone is cooperative, with ongoing efforts to diagnose and resolve the wired connectivity issue.

CS1234

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Thread Author #1
Hi. I would really like a hand with this.

I am able to connect to the internet via WIFI, but I need to connect to the internet VIA the wired internet ( For ZOIP quality ). I had a great connection for a year, and now I can no longer connect. I am currently trying the internet at another building through a different provider and it is still not working. Running Windows 7 Premium on a laptop.

Thank you.
 

Solution
From the ipconfig /all output. This is your root cause
DHCP Enabled. . . . . . . . . . . : No

Click on the Start button
Control Panel
Network and sharing center
Change Adapter Settings
Right click on the Ethernet Adapter and select Properties
Click on Internet Protocol Version 4 and click properties
The top section click the radio button "Automatically obtain an IP address"
Change DNS to automatic too
Click OK

Neemobeer

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When connected wired, what is the output from ipconfig /all
 

Neemobeer

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Plug in a network cable and open a command prompt and type ipconfig /all and post the output.
 

CS1234

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Thread Author #5
C:\Users\Windows>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : -PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Netwo
Physical Address. . . . . . . . . : 00-23-4D-FE-59-87
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hitronhub.home
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FA-B1-26-6A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Conn
on
Physical Address. . . . . . . . . : 00-22-68-0A-79-5D
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd00:bc4d:fb67:d572:5874:766e:72d7:87
referred)
Temporary IPv6 Address. . . . . . : fd00:bc4d:fb67:d572:fded:671:4bf0:d76
eferred)
Link-local IPv6 Address . . . . . : fe80::5874:766e:72d7:8791%11(Preferre
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234889832
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-71-5B-1D-00-22-68-0A-7

DNS Servers . . . . . . . . . . . : 2001:568:ff09:10a::57
2001:568:ff09:10b::57
8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hitronhub.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{34825861-D801-438E-93D2-91E048BE08D4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{AD409941-93CB-4D09-9484-2CBAB76CB41B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Windows>
 

Neemobeer

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Looks fine, from a command prompt with the wired connected. Type ping google.com and post the output.
 

Neemobeer

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You need to type the command in a command prompt
 

CS1234

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Thread Author #9
C:\Users\Windows>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\Windows>
 

CS1234

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Thread Author #10
Thanks for your help. Im disconnecting the WIFI everytime I do test, I hope that is right.
 

Neemobeer

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Type
ping 216.58.217.46
and
ping 192.168.1.1
post output
 

CS1234

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Thread Author #12
C:\Users\Windows>ping 216.58.217.46

Pinging 216.58.217.46 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.58.217.46:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Windows>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Windows>
 

CS1234

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Thread Author #14
C:\Users\Windows>arp -a

Interface: 192.168.1.100 --- 0xb
Internet Address Physical Address Type
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static

C:\Users\Windows>
 

Neemobeer

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So there is your issue. You don't have a hardware address for your gateway in the arp table.
 

Neemobeer

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From the ipconfig /all output. This is your root cause
DHCP Enabled. . . . . . . . . . . : No

Click on the Start button
Control Panel
Network and sharing center
Change Adapter Settings
Right click on the Ethernet Adapter and select Properties
Click on Internet Protocol Version 4 and click properties
The top section click the radio button "Automatically obtain an IP address"
Change DNS to automatic too
Click OK
 

Solution

CS1234

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Thread Author #17
I feel like swearing. Im so excited! Its working. I have internet!
 

CS1234

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Thread Author #18
SOLVED.
Thank you so much. So much appretiated you taking your time.