Tried numerous time and ways, but in the end, I always get the same result.. when Windows tried to apply the changes, I get the same error message (mentioned in the subject line). All my drivers are up to date, I stop anti virus app during download & install, .... There must be an install log that will point to the potential problem, right? What would I be looking for and where
📎 AI Summary:
The thread discusses an issue with Windows update or upgrade failures, with the original poster experiencing repeated error messages despite updating drivers and disabling antivirus. They identify and share logs from the setup process, specifically `setupact.log` and `setuperr.log`, which reveal errors related to system file states and registry queries. A contributor suggests that multiple logs are available for troubleshooting, guiding the original poster to Microsoft support resources for further analysis.
The thread discusses an issue with Windows update or upgrade failures, with the original poster experiencing repeated error messages despite updating drivers and disabling antivirus. They identify and share logs from the setup process, specifically `setupact.log` and `setuperr.log`, which reveal errors related to system file states and registry queries. A contributor suggests that multiple logs are available for troubleshooting, guiding the original poster to Microsoft support resources for further analysis.
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- Jul 4, 2015
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- 8,995
Yes there are a ton of logs for this.
https://support.microsoft.com/en-us...d-when-you-upgrade-to-a-new-version-of-window
https://support.microsoft.com/en-us...d-when-you-upgrade-to-a-new-version-of-window
I've located two files from the WINDOWS/Panther/NewOS/Panther folder, setupact.log & setuperr.log, but to be honest, I have no idea what I am looking for. The setuperr.log is fairly small, so if it's permitted, I'm posting it below:
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2020-03-24 20:30:30, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1253): Result = 0xC1800104[gle=0x00000002]
2020-03-24 20:30:30, Error MOUPG CDlpTask::CheckUserInterruptEx(3060): Result = 0x800704D3
2020-03-24 20:30:30, Error MOUPG CDlpTask::CheckUserInterrupt(3112): Result = 0x800704D3
2020-03-24 20:30:30, Error MOUPG CSetupManager::ExecuteInstallMode(794): Result = 0x800705BB
2020-03-24 20:30:30, Error MOUPG CSetupManager::ExecuteDownlevelMode(392): Result = 0x800705BB
2020-03-24 20:30:30, Error MOUPG CSetupManager::Execute(284): Result = 0x800705BB
2020-03-24 20:30:30, Error MOUPG CSetupHost::Execute(412): Result = 0x800705BB
2020-03-24 20:31:12, Error CSI 00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #70# from Windows::Rtl::SystemImplementation:
irectRegistryProvider::SysQueryValueKey(flags = 0, key = b1c ('\REGISTRY\MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts'), vn = [l:21 ml:22]'Arial Nova (TrueType)', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
2020-03-24 20:31:12, Error CSI 00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #69# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:69]'\Registry\Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts\', vn = [l:21 ml:22]'Arial Nova (TrueType)', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
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2020-03-24 20:30:30, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1253): Result = 0xC1800104[gle=0x00000002]
2020-03-24 20:30:30, Error MOUPG CDlpTask::CheckUserInterruptEx(3060): Result = 0x800704D3
2020-03-24 20:30:30, Error MOUPG CDlpTask::CheckUserInterrupt(3112): Result = 0x800704D3
2020-03-24 20:30:30, Error MOUPG CSetupManager::ExecuteInstallMode(794): Result = 0x800705BB
2020-03-24 20:30:30, Error MOUPG CSetupManager::ExecuteDownlevelMode(392): Result = 0x800705BB
2020-03-24 20:30:30, Error MOUPG CSetupManager::Execute(284): Result = 0x800705BB
2020-03-24 20:30:30, Error MOUPG CSetupHost::Execute(412): Result = 0x800705BB
2020-03-24 20:31:12, Error CSI 00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #70# from Windows::Rtl::SystemImplementation:
irectRegistryProvider::SysQueryValueKey(flags = 0, key = b1c ('\REGISTRY\MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts'), vn = [l:21 ml:22]'Arial Nova (TrueType)', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]2020-03-24 20:31:12, Error CSI 00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #69# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:69]'\Registry\Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts\', vn = [l:21 ml:22]'Arial Nova (TrueType)', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
