customer experience

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...

What happens when the world’s largest beauty company partners with one of technology’s foremost AI innovators? The recent collaboration between L’Oréal Groupe and NVIDIA is already offering compelling answers, signaling a seismic shift in how artificial intelligence will reshape the global...

In the emergent landscape of retail technology, few collaborations have generated as much buzz as Starbucks’ latest partnership with Microsoft, a strategic maneuver aimed at integrating artificial intelligence directly into the fabric of the coffee giant’s daily operations. This collaboration...

Microsoft is poised to demonstrate the transformative potential of agentic artificial intelligence (AI) in the telecommunications sector at the upcoming DTW Ignite 2025 conference. This initiative underscores Microsoft's commitment to integrating advanced AI solutions into industry-specific...

Infobip, a global leader in omnichannel communication solutions, has recently introduced CXOP, an advanced AI-powered platform designed to revolutionize customer interactions. This innovative solution aims to enhance the quality and efficiency of customer conversations by integrating artificial...

As businesses sprint toward digital transformation, the power of artificial intelligence is rapidly shifting from abstract promise to real-world imperative. Few areas feel this shift more keenly than customer experience (CX), where the battleground has moved beyond static chatbots and rigid...

The Dominican Association of Tourism Press (Adompretur) recently convened a workshop titled "Trends, Benefits, and Challenges of Artificial Intelligence in the Tourism Industry" at ExpoTurismo Santiago 2025. Led by Dominican expert Isaac Ramírez, the session attracted participants from 11...

Starbucks is poised to redefine the modern coffeehouse experience with the unveiling of its new generative AI assistant, “Green Dot Assist,” a technological leap developed in partnership with Microsoft Azure’s OpenAI platform. This bold initiative is more than a headline; it encapsulates a...

Customer engagement is undergoing a seismic transformation, pushed forward by a wave of artificial intelligence innovations that are reshaping how businesses interact with users. Nowhere is this more evident than in the recent announcement of a strategic partnership between Twilio and...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

Starbucks is redefining its approach to in-store efficiency and employee support by integrating artificial intelligence directly into the core of its operations. This month, the world’s largest coffeehouse chain is rolling out an innovative digital assistant, “Green Dot Assist,” in 35 stores...

Starbucks’ iconic green apron is about to get a digital upgrade as the company embraces Artificial Intelligence, promising to transform how a simple cup of coffee is made, served, and managed across its vast network. Leading with a partnership with Microsoft Azure, Starbucks has rolled out the...

There’s a quiet but robust digital transformation happening behind the counters of Starbucks, and its latest chapter is called Green Dot Assist—a generative AI assistant powered by Microsoft’s Azure OpenAI platform. As Starbucks aims to blend human connection with high-tech convenience, Green...

For decades, Starbucks has defined itself as much by its experience as by its coffee: the baristas’ energetic rhythms, the warmth of calling out a name, the sense of community echoing inside each cup and store. Now, the iconic coffee chain is anchoring its next transformation on technology...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

Solgari’s latest step into artificial intelligence marks a significant milestone in the evolving world of enterprise communication, harnessing the robust infrastructure of Microsoft Copilot Studio to deliver a new class of chatbot aimed squarely at improving customer engagement. This development...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

Collaborative ventures in digital transformation often become observable benchmarks for software development success, especially when multiple high-profile organizations and public sector entities are involved. Recent case studies, notably those featuring ELEKS, Aramex, and the City of...

Walmart's substantial investment in Microsoft Azure cloud services underscores the retail giant's commitment to digital transformation and technological innovation. According to a leaked Microsoft document reported by Business Insider, Walmart spent approximately $580 million on Azure services...