customer feedback

Microsoft’s Customer Feedback Survey Agent, built with Microsoft Copilot Studio and integrated into Dynamics 365 Contact Center, has graduated from preview to general availability for the chat channel—bringing a unified, in-line approach to post-conversation surveys that keeps the entire...

Expert Windows & Doors Dublin is billing itself as Dublin’s leading windows and doors specialist in 2025 — a claim restated in a widely distributed press release and mirrored across the company’s own marketing — but a closer look at the evidence shows a mix of verifiable strengths and a handful...

The HP ProDesk 600 G3 Mini PC, particularly in its refurbished form, offers a compelling blend of performance and compactness, making it an attractive option for both business and personal use. Equipped with an Intel Core i5-6500T processor, 8GB of DDR4 RAM, and a 256GB NVMe SSD, this mini PC is...

For decades, one image has haunted generations of Windows users: the infamous Blue Screen of Death, or BSOD. This ominous signal, popping up at the worst possible moments with its bold blue hue, cryptic codes, and frowning emoji, became deeply embedded in the shared anxiety of PC owners...

In the rapidly evolving landscape of artificial intelligence, the competition among AI chatbots has intensified, with OpenAI's ChatGPT emerging as a dominant force. Recent data reveals that ChatGPT has achieved over 900 million downloads, significantly outpacing Microsoft's Copilot, which has...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

In today’s fast-paced tech landscape, listening to customer feedback isn’t just good practice—it’s a strategic imperative. Two industry giants, Microsoft and HP, are leading by example as they adapt their services in direct response to user demands. This proactive approach not only shapes their...

Hi guys... What has happened to the Windows Calendar? Ever since I did an update to my Laptop two nights ago it simply WILL NOT open? I've been using that Microsoft Windows Calendar since 2019, every single day, and I desperately NEED all of my Calendar Entries back... So that is over 5...

When pandemic lockdowns more than two years ago required Swetha Machanavajhala to work from home, she almost immediately felt the impact on her ability to work efficiently. Born deaf, the product manager on the Azure Cognitive Service Translator team reads lips and doesn’t use sign language, so...

As a kid, Charles Taylor was always interested in tech – though he didn’t know exactly what that meant, beyond translating to a job related to computer science. Growing up in Littleton, North Carolina – an actual little town with less than 700 people – he went to school with the same group of...

Today marks the beginning of Windows 10, version 21H1 availability. As I noted when we first announced the May 2021 Update in February, we grounded this update on the needs expressed by you, our customers, over the past year of continued remote work, learning and play. The May 2021 Update is...

We continue to improve Windows 10, accelerating innovation with investments in quality, new features, and the overall update experience that are all designed to keep you protected and productive. Today, I am excited to introduce our next feature update, Windows 10, version 20H2, which is...

Our team gets so excited about meeting new Surface users and hearing their feedback, and we get to meet a lot more this holiday season! From Surface Pro, to Surface Book, to Surface Studio, to Link Removed, we’re having our best holiday ever. Link Removed In October, the unveiling of Link...

Hi I have used this comb for 2 weeks and had to replace the batteries. I don't know if they were old or used . I was going to replace this combo but another person said he never turns the keyboard or mouse off and gets 6-9 months on one and a year on the other. I do not want a set that requires...

Tonight, November 15/15, I was upset & angry that the video ad being constantly run whilst using Windows app's was a video ad by Air Canada promoting "PARIS AWAITS. LET US TAKE YOU THERE". Why the heck was this allowed to run? Why didn't MS block it from running? In view of the horrific...

Today's episode is somewhat overdue, as the Cross-Platform Mobile Development experience has actually been in VS2015 previews since, well, Preview. Join us in today's packed episode as we go behind the scenes with Ankit and Ion on how the experience came to pass, what Visual Studio can bring to...

Our Advance Notification Service (ANS) was created more than a decade ago as part of Update Tuesday to broadly communicate in advance, about the security updates being released for Microsoft products and services each month. Over the years, technology environments and customer needs have...

Microsoft really needs to improve it's various security, both in it's software and on it's websites, before it thinks about releasing Windows 10. I'm by no mean's a Microsoft hater. I've used Windows since 1995 with my 1st pc that had Windows 95, I've use 95, XP, Vista, 8, 8.1 and 10. I've also...

Microsoft have announced that Windows 8.1 Update 2 will now be released as smaller updates: The full blog is here: Ref: Link Removed

Windows 8.1.1 or Windows 8.1 Update or KB2919355 Call it what you like, a rose by any other name is, still, a rose. And this has brought some pretty rosy stuff to Win 8.1. 8.1 delivered a plethora of cool things to the initial Windows 8.0 platform but, I am not here, right now, to discuss...