customer service

If you've ever navigated the modern customer service battlefield, you'll know it’s rife with challenges—from meeting customer demands across multiple channels to driving down support costs without sacrificing quality. In this arena, Microsoft has proven itself a champion. The tech giant has been...

In a bold move to enhance customer service capabilities, Five9, the cloud contact center leader, has rolled out a pre-built bi-directional presence feature for Microsoft Teams. This feature promises to transform how customer service agents and back-office experts collaborate—an aspect critically...

In an age where technology rules supreme, you would think that signing up for a trial subscription—and more importantly, canceling it—would be a walk in the park. Let’s paint a picture of despair that one Windows user, in their quest to utilize Visio, discovered when navigating the murky waters...

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

I am having major problems getting the programs in Microsoft Office to work on my 2 Windows 10 computers. I have a legal installation from 2002 that has worked flawlessly all these years. I've been working with Word and Excel since they were first lasered. Before that I worked with Vicicalc...

Hi everyone. I received an email from Comcast today, it says that my service will be suspended unless I update my payment information. It said that the credit card company failed to authorize the payment. This message really looks official, when I clicked on My Account in the message, I...

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Ramon Ray’s first foray into small business was as a computer consultant, more than two decades ago. The lifelong Windows user – a self-identified geek – didn’t know why he was so drawn to technology from such an early age, but he built do-it-yourself electronic kits from Radio Shack (such as...

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Innovation has been part of Microsoft Edge since day one, whether you’re seamlessly accessing corporate apps online for work or saving money shopping with built-in coupons. As contributors to the Chromium project, we look forward to the new 4-week major release cycle cadence that Google...

As we shift into the final days of the holiday shopping season, it’s not too late to find great deals on your favorite Surface devices, Xbox games and consoles, accessories and more. In fact, “Super Saturday,” the Saturday before Christmas which this year falls on Dec. 21, has become one of the...

From what I gather, it's not just me. Other devices in my house will stay connection. My Samsung Tab Pro stays online, my Kindle Keyboard stays online. My Moto Z Play will play non-stop music and stream video all day long. My recently updated 2 year old Windows 10 laptop won't. This just started...

(Something About My Ext. Samsung Display) POOR PRODUCT QUALITY. BAD CUSTOMER SERVICE. I'D NEVER USE ANY SAMSUNG PRODUCTS AGAIN. (台灣三星)Samsung Taiwan's Irresponsible After Sales Service(Customer Service And Tech Support) Policy Just Pisses Me Off.

I have tried unsuccessfully to talk to Dell 3 x today. The connection is so atrocious I had to give up. Like they are under water when speaking. Is there a resource anyone on this forum may have. Thanks.

Last week we paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigated isolated reports of users missing files after updating. Given the serious nature of any data loss, we took the added precaution of pulling all 1809 media across all channels...

I read this in the online edition of my local newspaper. I don't know what was expected by the woman who reported the story to the press but if she was looking for sympathy - the comments from readers appended to the story sum it all up nicely and as the comedy rather made my day I thought I'd...

When brothers Brett, Casey and Jon McGovern decided to set up a full-service retail mortgage lending company in California’s San Francisco Bay Area in 2007, they couldn’t have picked a more inopportune time. Just a month after the McGovern brothers capitalized their business, the impending...

Hi there! If you buy something in a store and the item fails within the time its covered by the warranty, then you leave it to the store, they repair it or you get an replacement item back! Thats how a warranty works! BUT NOT WITH GEARBEST.com GEARBEST KEEPS YOUR REPAIRED ITEM AS HOSTIGE AND...

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