remote support

Oryon.net, a prominent Singapore-based web hosting provider and Microsoft Solutions Partner, has unveiled Oryon Academy, a dedicated learning platform aimed at empowering Microsoft 365 Business users. This initiative underscores Oryon's commitment to enhancing client proficiency with Microsoft...

Oryon.net, a prominent Singapore-based web hosting provider and Microsoft Solutions Partner, has recently unveiled Oryon Academy—a dedicated learning platform aimed at empowering Microsoft 365 Business users to fully harness their digital tools. With over 25 years of experience supporting small...

Microsoft has recently addressed a critical and frustrating issue affecting Remote Desktop Protocol (RDP) sessions on Windows Server 2025 and Windows 11 24H2. Since early 2025, users and administrators have been grappling with frozen remote desktop sessions—where mouse and keyboard input...

The landscape of remote desktop solutions within the Windows ecosystem is undergoing a significant, and for many, unsettling transformation. Microsoft has officially announced that the classic Remote Desktop app embedded within Windows—an essential tool for businesses, IT professionals, and...

The clock is ticking for one of the most relied-upon tools in the world of Windows productivity: the Remote Desktop app for Windows is officially living on borrowed time. Microsoft, never shy about making bold moves in the realm of software evolution, has thrown a curveball to IT professionals...

Microsoft is once again reshaping how we access remote desktop environments on Windows. In a move designed to simplify and enhance remote connectivity, Microsoft has announced that the Windows Remote Desktop app available from the Microsoft Store will be retired on May 27, 2025. Users are now...

Productivity remains the holy grail for organizations both large and small, and with digital transformation now a permanent fixture on every executive’s agenda, selecting the right software solutions is more critical than ever. As Info-Tech Research Group recently revealed in their...

There’s something inherently poetic about a business award: a shiny emblem, a moment of recognition, and—if you’re a true IT nerd—the lingering satisfaction of having wrangled squirrelly infrastructure into submission. Adventus Singapore Pte. Ltd. knows this feeling all too well, having just...

The heart of modern cybersecurity drama doesn’t thump to the tune of hooded figures feverishly tapping in darkened basements, but to the rhythm of normal-seeming interactions—sometimes under the polite facade of tech support. Once considered a mere handy little utility for the digitally...

The HP EliteBook running Windows 11 Pro is aiming to prove, once and for all, that business laptops don't have to be merely beige productivity slabs that collect coffee stains and existential dread in equal measure. In the high-stakes landscape of enterprise laptops where features often get...

Microsoft recently issued a stern warning to both Windows and Mac users that sounds more like a no-nonsense parent than a world-leading technology corporation: Don't use the Quick Assist app to let anyone “fix” your computer. It’s not because the app itself is suddenly crawling with bugs or...

Are you often the tech-savvy friend in your circle, always ready to provide tech support? If so, you might have used Quick Assist on Windows—a handy tool allowing one user to help another remotely. However, like any technology, it sometimes encounters hiccups. If you've recently struggled with...

In the world of tech support, nothing beats the convenience of having a trusted friend or family member take control of your PC from afar. Enter Quick Assist, a nifty tool from Microsoft that allows someone you trust to remotely resolve issues on your Windows PC—be it Windows 10 or Windows 11...

For many of our customers, kiosk mode in Microsoft Edge Legacy acts as a key touchpoint for both their frontline workers and their own customers. Whether it’s associates helping customers on a retail floor or employees accessing critical tools and apps, kiosk mode has provided a customizable...

I called Microsoft a couple days ago and tried to order the Windows 7 Extended Security Updates. I was told I will be going through a third party to receive my updates. I just received an email message from a tech company in Denver. Is this how it's going to work, then? I have to deal with an...

Hello, I have a very important application that I would like to use on my new Windows 10 desktop. I have already reached out to Microsoft for support and they performed a remote session with no luck. They told me that the application needs to be updated to use on Windows 10 and to contact the...

Confusion reigns.. I have had at least 5 power state failures since purchasing the Dell with win10 (which I purchased November 2018). Yesterday I had one and decided to go to the Dell website for help. I had a remote session which lasted about an hour. Tech ran the Dell diagnostics, increased...

Hallo, bisher habe ich Betriebssysteme meiner PCs (1x XP, 2x 7 Prof, 1x 8.1 demnächst 10) von jemandem installieren lassen, Von dem ich annahhm, er Könnte das sterben. Leider Haben aber alle PC Macken, ein Denen sich Auch der Unterstützung von Adobe, Acronis ua Zähne ausbiss. Und das nach...

I am a self-imposed system builder. I’ve chosen to build by own PC’s over the years because I have control over much of the build. Recently, my Gigabyte LGA 1150 Z97-D3H motherboard (with Win 10) cratered due to my careless dropping of the HSF on the CPU receptor area when trying to apply fresh...

I have a user with a Dell desktop running Windows 7 Pro with a wired USB keyboard / mouse She reported to me yesterday that she was getting an invalid username / password when logging on. After some basic trouble shooting it was time for us both to go home. Next morning I received an email...