I have a user with a Dell desktop running Windows 7 Pro with a wired USB keyboard / mouse
She reported to me yesterday that she was getting an invalid username / password when logging on. After some basic trouble shooting it was time for us both to go home. Next morning I received an email that she was able to login. IF she used the on-screen keyboard for the password, the USB keyboard would give her the invalid UN/PW. Tried different keyboards and USB ports. Typing the PW in the username field looked correct. Tried different UN/PW combinations. After logging on the keyboard is working fine (long email she sent me) . She went to login into a different system (Citrix) Same problem with PW only the on-screen keyboard would work for the PW.
Again, after logging on the USB keyboard is working fine. Seems to only fail while typing a password? I have not seen the problem only talked to her over the phone. 3 hours from my location
Thoughts from the well of knowledge ?
Thanks
She reported to me yesterday that she was getting an invalid username / password when logging on. After some basic trouble shooting it was time for us both to go home. Next morning I received an email that she was able to login. IF she used the on-screen keyboard for the password, the USB keyboard would give her the invalid UN/PW. Tried different keyboards and USB ports. Typing the PW in the username field looked correct. Tried different UN/PW combinations. After logging on the keyboard is working fine (long email she sent me) . She went to login into a different system (Citrix) Same problem with PW only the on-screen keyboard would work for the PW.
Again, after logging on the USB keyboard is working fine. Seems to only fail while typing a password? I have not seen the problem only talked to her over the phone. 3 hours from my location
Thoughts from the well of knowledge ?
Thanks