user help

This is more than trying my patience. I had Chinese relatives visit a couple of years ago and installed the Chinese language pack so they could use the computer. Before they left they turned it back to English as I could not read anything on the computer (Sony Viao Win 8.1). Now, I've...

I stupidly installed I-Cloud on my computer and now I have lost all my Favourites and my address book, any ideas how I can get them back please??

Hi. I know how to disable creation of thumbs.db, and now know how to delete them locally (using Disk Cleanup), but some were created on external drives before I had disabled creation of them, and it seems Disk Cleanup isn't able to access these drives. Any advice on deleting all thumbs.db files...

After updating to the latest Java a folder name OracleUsage.timestamp keeps popping up. What is this and how do I stop it from being created? I've just been deleting them when I see it. Thanks.

I've been experiencing "double and triple click" issues with my mouse and am trying to replace it with another mouse. When I click on "Add Hardware" in the control panel I get an error message that the wizard is already in use installing a new hardware item and two items cannot be installed at...

I have messed with every power option setting. Turned off all screen savers. I dont have a third party screen saver. I have all my updates but my computer keeps going to sleep after 2min. Is it a bug or am I missing something? Need some help. Thanks!

When my friend attempts to upgrade (automatically) from windows 8/8.1 to windows 10 her laptop eventually comes up with this error: 80072EE2. Anyone who can help, please?

Sigh, I guess I will start from downloading IOBIT advanced system care and then it asked me to update my driver and now I have this driver failure thing where I'm unable to login to window, I've googled so much and now I'm in need of the rescue disc file for rebooting so I can perform system...

I think I might have/must have removed Onedrive app for my Win 10 HP Envy. Is it possible to get it back again, and how? Thanks.

Ocassionally, some shotcuts on my desktop (not all of them) that refer to folders stop working unless I reboot. Then they work again. Any ideas on how to fix this?

Hello: The installation of this new update works perfectly, and everything is working well. But during installation the following files were created "$WINDOWS.~BT, Windows.old and $WINRE_BACKUP_PARTITION.MARKER (Size = 0 KB)" Can I delete these files that take up too much space? How can I...

For some reason I am unable to install the Nov 10 updates for my Win 7 Pro desktop. I have tried the suggested fixes offered by Microsoft with no success. I am able see the list of updates after running check for updates but when I select the updates I want to install and click OK nothing...

First off I want to let you know that I do not know much about computers. Today I turned my laptop on and it booted just fine. I went to move the mouse to select the start menu and the mouse will not move. I tied hitting the Windows key on my keyboard and it didn't do anything. I've tied...

Hi My friend it getting the title message when he tries to get to the option that will let him set his password to not expired. I have no idea what this means, I've never seen anything about Snapins before in all the time I've been using computers. Searching I found this...

I'm staying at my parent's house for a week and got an old pc there. For some reason windows xp is not getting installed. I want to play a game on it but windows 10 isn't able to handle even light web browsing! I don't know much about linux so please help me choose one that requires low specs...

Hi All, I am using windows 7. I have a laptop connected to two monitors. Earlier, I use to close the laptop lid so I choose the option from the control panel ->power option to have the laptop sleep when the lid is closed, but now, I opened the laptop lid and I want the laptop to be on, but...

I installed Windows 10 on my laptop a few weeks ago, only to discover that the laptop in question is not compatible with Windows 10 which unfortunately Microsoft forgot to mention when I was offered the free upgrade. I have now done a factory reset to return the computer to Windows 7, but I now...

Hello I have a travel pics folder and want to put a word file so it appears at the top of the listings is it possible? Whenever I try the folder ends up embedded in the middle of the photos l;isting Thanks in advance

I am trying to resolve a PC problem for a relative. He is running Windows 7 and MS Office 2010. Whenever he fires up Outlook he gets a MsgBox advising him that it is "Configuring Microsoft Office 2010". If he allows it to run to completion it reboots the PC but reappears when he opens Outlook...

Hi, All. I'm trying to free up space so I can update from Windows 7 Home Premium to Windows 10. I have installed DupeGuru and have been able to get rid of a bunch of stuff. However, I have literally thousands of dupe .ci, .wid, and .dir files. Is there any way to delete them? If so, I need...