Are powered multiport USB hubs dependable?

[BudVitoff]

Running a new Dell laptop under Win10.

I have a j5create powered 7-port 3.0 hub that seems to have a mind of its own. Sometimes all ports work, sometimes none of them work, and the rest of the time -- well, you get the idea. The PC is new, the cable connections are solid, it's plugged into a surge protector, everything looks okay.

I don't even know how to ask this, but: Are there good hubs and bad hubs? Is there any general rule to follow when buying/using them? Is this a Windows thing, or do other platforms have the same problem?

FWIW, one computer in the family is a Macbook pro with only two USB ports, so a hub is absolutely essential. This hub works perfectly, yet there is one app that specifies that its dongle must be plugged directly into the computer -- it will not work if it's plugged into the hub!

 

[Josephur]

J5create isn't a horrible brand, maybe you got a bunk hub. There are good and bad hubs, but usually this is based on brand/build quality.

 

[BudVitoff]

Apparently, you have the experience to judge the j5create as "not a horrible brand". Are you in a position to give me your opinion as to the highest quality brand out there?

 

[Josephur]

I really like Anker, this is the one I recommend for most of my clients unless they need something more compact:
Amazon.com: Anker 10-Port 60W USB 3.0 Hub with 7 Data Transfer Ports and 3 PowerIQ Charging Ports for iPhone, iPhone 6s, iPhone 6s Plus, iPad, Samsung and More: Computers & Accessories

If you need something more compact:
Amazon.com: Anker 4-Port USB 3.0 Ultra Slim Data Hub for Mac, PC, USB Flash Drives and Other Devices: Computers & Accessories

 

[Neemobeer]

I haven't used their usb hubs, but overall I've had good luck with StarTech products.