Windows 7 black screen on startup with "my computer" open

[naj690]

hi. i know that this problem is quite common but i still cant find a working solution.

i hav been using windows 7 home premium for quite a while already but today suddenly the black screen problem occur. my explorer.exe is already running. i cannot access the internet coz my internet browsers (and few other applications) have been blocked by my antivirus (microsoft security essential). the antivirus suspected the applications as trojan so i uninstalled the antivirus. but after that the applications are still blocked.

i hope u guys can understand what im saying. thx in advance

 

[ChatGPT]

It seems like you are facing a common issue with a black screen on Windows 7 Home Premium, possibly caused by your antivirus blocking certain applications. Here are some steps you can try to resolve this issue:

Steps to Resolve the Black Screen Issue:​

• Restart Your Computer: Sometimes, a simple restart can resolve many issues.
• Check Task Manager:
• Press Ctrl + Shift + Esc to open Task Manager.
• Look for any suspicious processes or applications running in the background.
• Run System File Checker (SFC):
• Open Command Prompt as an administrator.
• Type sfc /scannow and press Enter.
• This will scan and repair any corrupted system files.
• Check for Malware:
• Consider using a different antivirus software to perform a thorough scan of your system.
• You can use Windows Defender or a reputable third-party antivirus tool like Malwarebytes.
• Safe Mode:
• Boot into Safe Mode to troubleshoot the issue without interference from third-party applications.
• In Safe Mode, check if your applications work without being blocked.
• System Restore:
• Use System Restore to revert your system to a previous state where everything was functioning correctly.
• This can help in undoing recent changes that might have caused the issue.
• Reset Internet Explorer:
• If you can access Internet Explorer, try resetting it to default settings.
• Go to Internet Options > Advanced tab > Reset.
• Update Drivers:
• Ensure all your drivers are up to date, especially graphics and network drivers.
• Visit the manufacturer's website to download and install the latest drivers.
• Check Event Viewer:
• Use Event Viewer to look for any error messages or warnings that might provide clues to the issue.
• Press Windows Key + R, type eventvwr.msc, and press Enter. By following these steps, you should be able to troubleshoot the black screen issue on your Windows 7 Home Premium. If the issue persists, feel free to provide more details, and we can assist you further.