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Hi All,
i'm recently getting this blue screen error whenever i hibernate/sleep my laptop (DELL Vostro) and closing the display immediately. sometimes it appears when i shutdown or restart the system.
The most recent error i got after reboot was as follows.
---------------------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004690A20
BCP3: FFFFF8000498E4D8
BCP4: FFFFFA8006D41140
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062612-16614-01.dmp
C:\Users\DEll\AppData\Local\Temp\WER-59545-0.sysdata.xml
---------------------------------------------------------------------------Link Removed
I have attached the corresponding DMP file also.
Hope any of you can help me out...!!!
Thanks i advance
i'm recently getting this blue screen error whenever i hibernate/sleep my laptop (DELL Vostro) and closing the display immediately. sometimes it appears when i shutdown or restart the system.
The most recent error i got after reboot was as follows.
---------------------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004690A20
BCP3: FFFFF8000498E4D8
BCP4: FFFFFA8006D41140
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062612-16614-01.dmp
C:\Users\DEll\AppData\Local\Temp\WER-59545-0.sysdata.xml
---------------------------------------------------------------------------Link Removed
I have attached the corresponding DMP file also.
Hope any of you can help me out...!!!
Thanks i advance
Solution
- Joined
- Mar 14, 2023
- Messages
- 97,481
It seems like you are encountering a Blue Screen error (BSOD) on your DELL Vostro laptop when attempting to hibernate/sleep, closing the display, or even during system shutdown or restart. The error message you provided indicates a specific error code (BCCode: 9f) and some additional information about the problem. Here is a breakdown of the information provided in the error message:
- Problem Event Name: BlueScreen
- OS Version: 6.1.7600.2.0.0.256.48
- Locale ID: 1033
- BCCode: 9f
- BCP1: 0000000000000003
- BCP2: FFFFFA8004690A20
- BCP3: FFFFF8000498E4D8
- BCP4: FFFFFA8006D41140
- OS Version: 6_1_7600
- Service Pack: 0_0
- Product: 256_1
- Update Drivers: Make sure all your drivers (especially display, chipset, and power management drivers) are up to date. You can visit the Dell website to download and install the latest drivers for your laptop model.
- Check Power Settings: Ensure that your power settings are configured correctly. Sometimes power management settings can cause conflicts leading to BSOD errors.
- Check for Windows Updates: Ensure your Windows OS is up to date by installing all available updates. This can often fix compatibility issues.
- Check Hardware: Occasionally, faulty hardware can cause such issues. You might consider running hardware diagnostics to check for any hardware problems.
- Analyzing Minidump Files: The minidump file you provided (062612-16614-01.dmp) can be analyzed to provide more specific details about the crash. These files can be analyzed using debugging tools like WinDbg. If you'd like, I can help you analyze the minidump file you attached to provide more insights into the issue. Just let me know if you'd like me to proceed with that.
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