Blue screen error!

#1
my laptop keeps on crashing with blue screen error
the details are here :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1048
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80062F1050
BCP3: FFFFF80000B9C518
BCP4: FFFFFA80073A92A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


am my config is: toshiba sattelite a 300 core 2 duo 1.83 GHz 64 bit ,4 GB ram, video card ati radeon hd 3400 series 256 Mb ram
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Hi entis,
can you get into the laptop at all? If not, try booting into safe mode (press F8 when booting). Blue screens are almost always caused by driver/hardware conflict so either you need to sort out your drivers or if you have a system restore point..Use that..
 


#3
Yes i can get into my laptop,after the error it restarts and thats it!i had some problems with the webcam driver..and i disable it from the begining and now i get software instalation error on esset firewall miniports do u think that's the problem?
and another issues when i tryed to install alchohol 120% i;ve got some error but reinsalling the app in compatibility mode solved the prob. so i dunno what to do next.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
Do you have a system restore point you could use?
 


#5
no i didn't set up restore point so can't use it:(
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#6
If you boot up and press F8, you might if your lucky be able to use 'last known configuration'. Mind you if you have no system restore points then I doubt this will work...

What did you mean by 'dsabling the webcam software'? Do you mean you un-installed it?
 


#7
If you boot up and press F8, you might if your lucky be able to use 'last known configuration'. Mind you if you have no system restore points then I doubt this will work...

What did you mean by 'dsabling the webcam software'? Do you mean you un-installed it?
from device manager i've selected disable option.
i tryed what u said but still nothing no restore point and the other option was a complete sistem recovery.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#8
You could try re-enabling it but if that fails you could either re-install using the 'upgrade' method (that way all your files and folders remain intact or do a clean install making sure you find the correct versions for drivers..
 


#9
tryed the the upgrade method and at the final steps it said update could not be completed reverting changes someting like that. and that's why i choosed a clean install,did it!got the latest graphics card driver,web cam driver working ok no errors,created a full back up just in case and now i'll see if i get any errors crushes or not...and then i'll install alcohol 120%.
thaks a lot for the support!
i'll keep posting results!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#10
Great! Let us know how you get on..:)
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.
Top