Hi,
we need to read the actual files created when the machine blue screens. These are called dump files and are found in the minidump folder. You can find this folder in the main windows folder although if you cannot find it then your system needs configuring to create dump files. Change your settings to the ones shown below:
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click and apply to exit the...