Issues with Blue Screen

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Christopher Matthew, Dec 9, 2013.

  1. Christopher Matthew

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    I am a rookie on this stuff, do you know what this means?

    I am running Windows 7 Home Premium Dell Inspiron 560
    Service Pack 1
    64 bit system
    E6700 3.2ghz
    6 gigs memory

    Here is the message after reboot/recovery:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8008B38060
    BCP3: FFFFF80000B9C4D8
    BCP4: FFFFFA8008B89C60
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120813-36941-01.dmp
    C:\Users\Christopher\AppData\Local\Temp\WER-119637-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
  2. kemical

    kemical Windows Forum Admin
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  3. Christopher Matthew

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    Thank you very much, I'll repost with that file you recommended and all three program's output info.
     
  4. Christopher Matthew

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    My Dell has served me well and recently had the Blue Screen plus sometimes the computer will become sluggish and only a reboot helps. The shutdown takes forever and sometimes the shutdown results in a Blue Screen of Death. I have attached the relevant info...if there is anyone who can help, please let me know. I am attempting to avoid having to buy a new computer.
     

    Attached Files:

  5. kemical

    kemical Windows Forum Admin
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    Please include any dmp files you may have too. The more the better really..
     
  6. Christopher Matthew

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    Thank you and I started a new thread on this. Can I delete this thread? Can't figure out how.
     
  7. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8005bfca00, fffff80000b9c4d8, fffffa8009178970}
    
    Probably caused by : usbccgp.sys
    
    Followup: MachineOwner
    
    Please remove AVG until trouble shoot period is over, it can always be reinstalled later but has been known to cause issues. Run MSE instead:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    Please update:
    LVUSBS64.sys Sat Feb 03 18:05:16 2007-Logitech camera driver
    CamDrL64.sys Sat Feb 03 18:17:27 2007-Logitech QuickCam Pro 3000
    http://www.logitech.com/en-gb/support

    Your Intel drivers need updating:
    igdkmd64.sys Fri Feb 11 19:16:32 2011
    https://downloadcenter.intel.com/Default.aspx

    Network driver:
    Rt64win7.sys Fri Jun 10 07:33:15 2011
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Sound:
    RTKVHD64.sys Tue Oct 20 10:55:09 2009
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    This driver either needs removing or updating.:
    wdcsam64.sys Wed Apr 16 09:39:08 2008-Western Digital SCSI Arcitecture Model (SAM) WDM driver, 2008 driver version has known BSOD issues in Windows
    http://support.wdc.com/product/download.asp

    See how you go with updating the above. Any problems please post back along with any new dmp files.

    I've also merged your threads.
     
  8. Christopher Matthew

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    I've accomplished all the steps except:

    I cannot determine how to update the QuickCam drivers. Their site is complicated and all the downloads are huge and don't seem to connect to Windows 7 specifically.

    I also have no idea how to remove wdcsam64.sys from my system. Can you point me in any directions on both of these?
     
  9. kemical

    kemical Windows Forum Admin
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    I did a little googling for the web cam and eventually came up with these two web pages. One is an actual download whilst the other explains how to get later versions of the driver working under win 7:
    Download driver:
    https://groups.google.com/forum/#!msg/alt.comp.periphs.webcam/Jv4Drckycso/OZKppOqbfyEJ
    Driver customisation:
    https://groups.google.com/forum/#!msg/alt.comp.periphs.webcam/Jv4Drckycso/OZKppOqbfyEJ
    This just gives a choice in which way you want to tackle the issue..

    After some searching around this driver: wdcsam64.sy I think what you need to update is this:
    http://www.wdc.com/en/products/products.aspx?id=940
    Either you had it installed or still use it but regardless I'm pretty sure it's this that needs updating. Post back if I'm incorrect and let me know what software your using in connection with your external drives.
     
  10. Christopher Matthew

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    I am so very grateful for this advice but I find the Logitech stuff too techie for me. I'm a desk jockey without really a formal computer background. Is there another way to simply install the update without learning codeing or hack stuff? lol

    On the WD stuff, not sure what you mean, can I just remove the driver? How do I just remove the driver? Not sure on where to go to remove it but I'd like to try removing it and not worry about keeping it. Thanks.
     
  11. kemical

    kemical Windows Forum Admin
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  12. Christopher Matthew

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    I am attempting and wanting to remove this driver, but can't find the program that is it's "mother". Here is a list of all my programs installed. I welcome any suggestions for BSOD removal items on this list. I am willing to remove anything but what's essential and I'm paring it out. 12-10-2013 1-43-33 PM.
     
  13. kemical

    kemical Windows Forum Admin
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    Hmm... well I cannot see anything on there which may be related.. You could try using the search function, finding the driver and then renaming it to something else so as to break it. Although I tend to feel that if your not getting bsods at the moment it might be worth just seeing how you go?
     

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