Issues with Blue Screen

#1
I am a rookie on this stuff, do you know what this means?

I am running Windows 7 Home Premium Dell Inspiron 560
Service Pack 1
64 bit system
E6700 3.2ghz
6 gigs memory

Here is the message after reboot/recovery:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8008B38060
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA8008B89C60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120813-36941-01.dmp
C:\Users\Christopher\AppData\Local\Temp\WER-119637-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 


#3
Thank you very much, I'll repost with that file you recommended and all three program's output info.
 


#4
My Dell has served me well and recently had the Blue Screen plus sometimes the computer will become sluggish and only a reboot helps. The shutdown takes forever and sometimes the shutdown results in a Blue Screen of Death. I have attached the relevant info...if there is anyone who can help, please let me know. I am attempting to avoid having to buy a new computer.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#5
Please include any dmp files you may have too. The more the better really..
 


#6
Thank you and I started a new thread on this. Can I delete this thread? Can't figure out how.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
Code:
*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005bfca00, fffff80000b9c4d8, fffffa8009178970}

Probably caused by : usbccgp.sys

Followup: MachineOwner
Please remove AVG until trouble shoot period is over, it can always be reinstalled later but has been known to cause issues. Run MSE instead:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Please update:
LVUSBS64.sys Sat Feb 03 18:05:16 2007-Logitech camera driver
CamDrL64.sys Sat Feb 03 18:17:27 2007-Logitech QuickCam Pro 3000
http://www.logitech.com/en-gb/support

Your Intel drivers need updating:
igdkmd64.sys Fri Feb 11 19:16:32 2011
https://downloadcenter.intel.com/Default.aspx

Network driver:
Rt64win7.sys Fri Jun 10 07:33:15 2011
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

Sound:
RTKVHD64.sys Tue Oct 20 10:55:09 2009
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

This driver either needs removing or updating.:
wdcsam64.sys Wed Apr 16 09:39:08 2008-Western Digital SCSI Arcitecture Model (SAM) WDM driver, 2008 driver version has known BSOD issues in Windows
http://support.wdc.com/product/download.asp

See how you go with updating the above. Any problems please post back along with any new dmp files.

I've also merged your threads.
 


#8
I've accomplished all the steps except:

I cannot determine how to update the QuickCam drivers. Their site is complicated and all the downloads are huge and don't seem to connect to Windows 7 specifically.

I also have no idea how to remove wdcsam64.sys from my system. Can you point me in any directions on both of these?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
I did a little googling for the web cam and eventually came up with these two web pages. One is an actual download whilst the other explains how to get later versions of the driver working under win 7:
Download driver:
https://groups.google.com/forum/#!msg/alt.comp.periphs.webcam/Jv4Drckycso/OZKppOqbfyEJ
Driver customisation:
https://groups.google.com/forum/#!msg/alt.comp.periphs.webcam/Jv4Drckycso/OZKppOqbfyEJ
This just gives a choice in which way you want to tackle the issue..

After some searching around this driver: wdcsam64.sy I think what you need to update is this:
http://www.wdc.com/en/products/products.aspx?id=940
Either you had it installed or still use it but regardless I'm pretty sure it's this that needs updating. Post back if I'm incorrect and let me know what software your using in connection with your external drives.
 


#10
I am so very grateful for this advice but I find the Logitech stuff too techie for me. I'm a desk jockey without really a formal computer background. Is there another way to simply install the update without learning codeing or hack stuff? lol

On the WD stuff, not sure what you mean, can I just remove the driver? How do I just remove the driver? Not sure on where to go to remove it but I'd like to try removing it and not worry about keeping it. Thanks.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
The webcam driver needs to be un-installed and then re-install this one:
http://www.logitech.com/pub/techsupport/quickcam/qc1051enu.exe

Regarding your other driver, it's normally included in Western Digital software. Probably back up software, are you running or have run such applications?
 


#12
I am attempting and wanting to remove this driver, but can't find the program that is it's "mother". Here is a list of all my programs installed. I welcome any suggestions for BSOD removal items on this list. I am willing to remove anything but what's essential and I'm paring it out.
12-10-2013 1-43-33 PM.jpg
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#13
Hmm... well I cannot see anything on there which may be related.. You could try using the search function, finding the driver and then renaming it to something else so as to break it. Although I tend to feel that if your not getting bsods at the moment it might be worth just seeing how you go?
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.