bunygirl31480
New Member
Hi I am trying to help my sister fix her computer, but I am not able to figure out what to do.
Her computer is an HP laptop it is runnung windows 7 . I have created the recovery disk( 32 bit) from online as that is what most sites said to do. After it said it was loading the windows files I clicked next. Then it said system recovery options.
In the box it says (recovered) 292135 MB (d Local Disk. It is checked on use recovery tool taht can help fix problems starting windows. I click next. I get a pop up that says this version of system recovery options is not compatible with the version of windows you are trying to repair,
So then I made the 64 bit recovery disk & restarted. I was unsure if it was 64 bit or 32 bit to start.
pushed F9
C;icked internal CD/DVD drive
pressed a key to boot from CD
Windows is loading files
system recover options clicked next
Same box as above -clicked next
So I have lots of options on this box startup repair, system restore, system image recovery, windows memory diagnostic, and command prompt.
I clicked startup repair
new box clicked finish and it restarted
back to the pop up box system recovery options again
start up repair box. It is searching for problems.
Pop up that said it can not repair automaticlly then quickly replaced by HP recovery Mang.
I have a few options. Microsoft system restore,, system recovery, minimized imagae recoovery.
I clicked microsoft system restore
Message: To use Microsoft system restorer you must exit recovery manager. clicked next
popup box restore system files and settings. No restore points have been created.
I clicked on system protection. Pop up said you computer is running in a limited diagnostic state. If you use system restore in this limited state you cannot undo the restore operation.
Clicked cancel as it is the only thing I can click
and we start all over!!!
Sorry for the length but wanted to give as much detail as posssible. Can anyone tell me step by step what to do? My sister really needs this compuer and I want to help. thanks veronica
Her computer is an HP laptop it is runnung windows 7 . I have created the recovery disk( 32 bit) from online as that is what most sites said to do. After it said it was loading the windows files I clicked next. Then it said system recovery options.
In the box it says (recovered) 292135 MB (d Local Disk. It is checked on use recovery tool taht can help fix problems starting windows. I click next. I get a pop up that says this version of system recovery options is not compatible with the version of windows you are trying to repair,
So then I made the 64 bit recovery disk & restarted. I was unsure if it was 64 bit or 32 bit to start.
pushed F9
C;icked internal CD/DVD drive
pressed a key to boot from CD
Windows is loading files
system recover options clicked next
Same box as above -clicked next
So I have lots of options on this box startup repair, system restore, system image recovery, windows memory diagnostic, and command prompt.
I clicked startup repair
new box clicked finish and it restarted
back to the pop up box system recovery options again
start up repair box. It is searching for problems.
Pop up that said it can not repair automaticlly then quickly replaced by HP recovery Mang.
I have a few options. Microsoft system restore,, system recovery, minimized imagae recoovery.
I clicked microsoft system restore
Message: To use Microsoft system restorer you must exit recovery manager. clicked next
popup box restore system files and settings. No restore points have been created.
I clicked on system protection. Pop up said you computer is running in a limited diagnostic state. If you use system restore in this limited state you cannot undo the restore operation.
Clicked cancel as it is the only thing I can click
and we start all over!!!
Sorry for the length but wanted to give as much detail as posssible. Can anyone tell me step by step what to do? My sister really needs this compuer and I want to help. thanks veronica