BSOD 0x0000009F help

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Tun1, Dec 29, 2015.

  1. Tun1

    Tun1 Member

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    Dear All,

    I am seeking advise to solve BSOD 0x0000009F.
    I have attached file Minidump file for your reference.

    NB model is Lenovo X240, Windows 7 Professional 32 bits.

    Thanks in advance
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    
    Hi,
    most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
    Microsoft Security Essentials - Microsoft Windows
    It's also probable that this issue is network in nature due to this:
    Code:
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
    Netwsn02 relates to the Intel wifi driver so to that end please use the machines support page to update the drivers:
    Laptops and netbooks :: ThinkPad X Series laptops :: ThinkPad X240 - Lenovo Support (US)
     
    Tun1 likes this.
  3. Tun1

    Tun1 Member

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    Actually i already disable Forticlient from auto startup but looks like doesn't work. I will uninstall Fortinet and update the wifi latest driver as well. Thanks a lot. Happy New Year to you.
     
  4. kemical

    kemical Windows Forum Admin
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    Happy New Year to you too Tun1. Any problems post back.. :)
     

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