BSOD 0x0000009F help

#1
Dear All,

I am seeking advise to solve BSOD 0x0000009F.
I have attached file Minidump file for your reference.

NB model is Lenovo X240, Windows 7 Professional 32 bits.

Thanks in advance
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}

Probably caused by : pci.sys

Followup: MachineOwner
Hi,
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
Microsoft Security Essentials - Microsoft Windows
It's also probable that this issue is network in nature due to this:
Code:
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
Netwsn02 relates to the Intel wifi driver so to that end please use the machines support page to update the drivers:
Laptops and netbooks :: ThinkPad X Series laptops :: ThinkPad X240 - Lenovo Support (US)
 


#3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 862ed560, 8078adb0, cac84358}

Probably caused by : pci.sys

Followup: MachineOwner
Hi,
most of your dump files are like the above and indicate that a component when placed in a low power state didn't complete the process. You had other dump files blaming Fortinet FortiClient Antivirus so please remove this app for the moment (you can always re-install later) and use MSE as it's ultra stable:
Microsoft Security Essentials - Microsoft Windows
It's also probable that this issue is network in nature due to this:
Code:
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_Netwsn02_IMAGE_pci.sys
Netwsn02 relates to the Intel wifi driver so to that end please use the machines support page to update the drivers:
Laptops and netbooks :: ThinkPad X Series laptops :: ThinkPad X240 - Lenovo Support (US)
Actually i already disable Forticlient from auto startup but looks like doesn't work. I will uninstall Fortinet and update the wifi latest driver as well. Thanks a lot. Happy New Year to you.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Happy New Year to you too Tun1. Any problems post back.. :)
 


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