BSOD 0x124 please help!

#1
Greetings,

Unfortunately BSOD is terrorizing my Girlfriend's PC and I'm running out of ideas on how to fix it. This is why I need your help.

According to the sticky I'm attaching all the files needed.

The restarts are happening randomly.
At first I thought it was the power supply (600W modecom). I switched to another power supply (520W modecom) but restarts were still happening. They were not just BSODS, just restarts because we were unable to see any BSOD showing up. Then we disabled the option of restarting the PC when BSOD happens - it did not fix the problem. PC kept on restarting without even showing up BSOD.
Then I have swapped back to 600W Power supply and couldn't even power on the Computer. Swapped back to 520W and same thing - couldn't power it up. It appeared that when I've changed the power supply cable it was able to start again. Unfortunately there was no screen. I checked and graphic card was not working. Swapped back to 520W and everything worked fine. This is when I thought that Power supply might be bad and I've bought a chieftec 700W (there were still BSODS with 520W). Unfortunately BSODS still happen with the new Chieftec, so I guess that the problem lies elsewhere. I'm not able to read all theese readings well, so I hope you, dear experts, will help me out and somehow we'll solve this problem together.

Waiting for response and hoping for a solution,
Kind regards
Asshka
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800df28798, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
Hi,
all your dumps were bugcheck 124 and this usually attributed to a hardware error. This error can also appear when there is overclocking, overheating and old bios or system device drivers.
Check that the CPU isn't overheating by stressing it and measuring the temps. Prime95 is handy for the stress test:
http://files.extremeoverclocking.com/file.php?f=205
Monitor temps using this:
http://www.cpuid.com/softwares/hwmonitor.html
FX8350 temp limit is around 65c as at 70c it will start to throttle.

Remove any dust build up from the inside of the pc as this can add to heat build up.

Run a chkdsk:
http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

Can you also change the settings on creating a dump file as I'm not seeing your drivers:

Go to Start and type in sysdm.cpl and press Enter

Click on the Advanced tab

Click on the Startup and Recovery Settings button

Ensure that Automatically restart is unchecked

Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box

Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.

Click OK twice to exit the dialogs, then reboot for the changes to take effect.
You can update quite a few here:
http://www.msi.com/product/mb/760GAP43_FX.html#/?div=Driver&os=Win7 64

dtsoftbus01 DAEMON Tools 2014-02-21 10:49:36: Well known for causing BSOD issues please uninstall to test.

Also just check in the bios if there is a setting termed 'Bios cachable', if there is please disable it as it's a legacy feature.

Drive: C:
Free Space: 15.9 GB
Total Space: 100.0 GB
File System: NTFS
Model: ST1000VM002-1CT162 ATA Device

Checking your DXdiag I noticed the above. That really isn't enough for the system to run effectively and I would remove as much as you can. Ideally you want to leave at least 25% free so enough room is left for things like shadowstorage (system restore) and pagefiles.

I also notice your running Avast AV which is known on occasion to cause issues. Please remove and install MSE as it's far more stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

If you still get a bsod after making the above changes please check the RAM by downloading the latest version of Memtest86 here:
http://www.memtest.org/
This guide although old shows you how best to run Memtest86:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

Please post any new dump files.
 


#3
Tried everything above - The issue persists. We have also purchased a UPS device. That emergency power supply in case there were any jumps in the electricity system.
Here's an idea. My girlfriend says the PC restarts only when connected to the internet, especially when she's watching streams or playing online games. She turned the network card off and left it on for the night and it did not restart. She did that in the device manager. Is it possible, that the network card might be the issue? I should mention, that the network card is integrated in the motherboard I suppose which makes the whole thing complicated.

Any suggestions? Would turning it off in the device manager and buying a new one be enough?
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
I would try updating the network drivers first. What about the memtest86 scan? Did you run it?
 


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