BSOD 0x24 (Kernel-Power 41 (63) )

#1
I've been using my computer for the past year or so after an extensive wave of issues (wasn't pretty). It's been working fairly normally up to a few days ago when it started to have frequent bsod crashes each day.

0x24
Ntfs.sys

I've been searching the internet for the past few days for a solution, and i've yet to find a working one. looking at the event viewer, it says that the critical error was Kernel-Power 41 (63) )

Here are the details :
[TABLE]
[TR]
[TD]-[/TD]
[TD]System[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD]-[/TD]
[TD]Provider[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ Name][/TD]
[TD]Microsoft-Windows-Kernel-Power[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ Guid][/TD]
[TD]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]EventID[/TD]
[TD]41[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Version[/TD]
[TD]2[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Level[/TD]
[TD]1[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Task[/TD]
[TD]63[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Opcode[/TD]
[TD]0[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Keywords[/TD]
[TD]0x8000000000000002[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD]-[/TD]
[TD]TimeCreated[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ SystemTime][/TD]
[TD]2012-04-01T12:55:50.003613100Z[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]EventRecordID[/TD]
[TD]648814[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Correlation[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD]-[/TD]
[TD]Execution[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ ProcessID][/TD]
[TD]4[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ ThreadID][/TD]
[TD]8[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Channel[/TD]
[TD]System[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD][/TD]
[TD]Computer[/TD]
[TD]Tin-PC[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD] [TABLE]
[TR]
[TD]-[/TD]
[TD]Security[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ UserID][/TD]
[TD]S-1-5-18[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

[TABLE]
[TR]
[TD]-[/TD]
[TD]EventData[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]BugcheckCode[/TD]
[TD]36[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]BugcheckParameter1[/TD]
[TD]0x1904fb[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]BugcheckParameter2[/TD]
[TD]0xfffff88002fc5888[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]BugcheckParameter3[/TD]
[TD]0xfffff88002fc50f0[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]BugcheckParameter4[/TD]
[TD]0xfffff8800123b5c5[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]SleepInProgress[/TD]
[TD]false[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD][/TD]
[TD][/TD]
[TD="width: 130"]PowerButtonTimestamp[/TD]
[TD]0[/TD]
[/TR]
[/TABLE]
The 4 minidumps are also attached to the post.

Help would be appreciated.


Thanks.

View attachment 033012-20373-01.dmp View attachment 033112-23212-01.dmp View attachment 040112-18954-01.dmp View attachment 040112-19266-01.dmp

Oh and here are my specs

Machine name: TIN-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: Slovenian (Regional Setting: Slovenian)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA770-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 2530MB used, 9752MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
 


Last edited:

Trouble

Noob Whisperer
#2
You have Daemon Tools installed
sptd.sys 8/19/2011
remove using this utility from here DuplexSecure - Downloads (get the appropriate version for your architecture 32 or 64 bit) and click the UNINSTALL button.
As well as Daemon Tools Lite
dtsoftbus01.sys 10/17/2011
uninstall that as well.
Additionally you have several old drivers installed on your system the predate the RTM release of Windows 7 or have updates available that you should probably address at some point in time. However;
My primary concern currently is a potential infection
agktqx6r.SYS 10/17/2011 .............. I can find nothing anywhere regarding any information on this driver file.
So I would suggest grabbing a blank CD and this program (again get the appropriate version for your architecture) What is Windows Defender Offline?
Double click the download and it will build a bootable CD that you can then use to boot your system and fun a FULL system scan for possible infections.
After addressing the above, if Blue Screens persist, then:
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Then:
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7...you-filling-your-system-specs.html#post235529 .
Good luck
Randy
 


#3
Hmm, thanks for the advice. I will uninstall Deamon Tools and run a full system scan. If the bsod happens again, I will report back.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.