BSOD at start up 3 to 4 times per week.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by parishpete, Oct 1, 2010.

  1. parishpete

    parishpete New Member

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    Microsoft Windows 7 Home Premium
    Version 6.1.7600 Build 7600
    Asus M4N78 motherboard
    Nvidia Geforce 9500GT
    2 x Seagate ST3500418AS 500Gb disks striping RAID
    1 1Tb Freeagent Pro ESATA
    LITE-ON DVDRW SOHW-1693S ATA Device
    Optiarc DVD RW AD-7241S SCSI CdRom Device
    System Type X86-based PC
    Processor AMD Phenom(tm) II X4 955 Processor, 3200 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 1103, 28/04/2010 updated today
    SMBIOS Version 2.5
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.25 GB
    Available Physical Memory 1.91 GB
    Total Virtual Memory 6.50 GB
    Available Virtual Memory 5.04 GB
    Page File Space 3.25 GB

    My PC was bespoke built 11 months ago by a local shop which unfortunately went bust a month later after 15 years of trading. It is the fourth they had built for me and the other three have all been superb.
    I have suffered a BSOD at power up several times each week since it was a fortnight old. It was built into an existing case and save for the front USB port, the Lite-on DVD and the case fans, the rest was new. Though the keyboard & mouse have only just been updated a month ago.
    The First BSOD came after connecting a rear USB port from the old case so I removed it but I think it was a red herring.


    In the new build I installed all my software and only some Bluetooth drivers showed up as unsigned. These I later uninstalled in case they were the culprits. No change.

    The BSOD’s continued, culminating in Win7 declaring itself non-genuine which even Microsoft could not sort out and required a clean install last May. It has done it again once since May but that was overcome by re-entering the key.

    Following rebuild I put the software back in stages (all regular stuff; Office 2007, Photoshop Elements, Powerdirector, Itunes. No games or suchlike. The BSOD’s continue to this day.

    Very occasionally, perhaps twice since May, a BSOD has occurred while running an application but otherwise once up and running it behaves perfectly.

    I sense that since there have been a number of auto disk scans, that the striping RAID array on one of the 2 Disks is at fault. I know that Nvidia chipset and Raid drivers are up to date and the Bios is fully up to date as of today.

    The minidump files and driver & system data are attached. All help gratefully received

    Pete
     
  2. TorrentG

    TorrentG Banned

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    Wow! Bsod machine you have there! haha Welcome!

    Let's move on to fixing this, shall we?

    First and foremost: Uninstall the AVG in safe mode with this tool:

    AV Uninstallers - Windows 7 Forums

    Reboot and install MSE to replace it.

    -----------------

    Your Broadcom Bluetooth drivers are too old. They must be updated:

    btwrchid btwrchid.sys Mon Feb 26 00:08:38 2007
    btwaudio btwaudio.sys Mon Feb 26 00:07:42 2007
    btwavdt btwavdt.sys Mon Feb 26 00:06:24 2007

    ----------

    Your Logitech QuickCam drivers are too old and must be updated:

    LVUSBSta LVUSBSta.sys Fri May 11 19:40:49 2007

    Support + Downloads

    --------------

    This ATK0110 driver is so old from 2004 that it will drive any Win7 PC bonkers. Install this to update it:

    http://rapidshare.com/files/422515256/MB_WIN7_ATK.ZIP

    ------------

    These drivers are too old and must be removed. Navigate to C:\Windows\System32\drivers and delete it then reboot:

    StarOpen StarOpen.SYS Tue Jun 27 15:15:56 2006
    PxHelp20 PxHelp20.sys Mon Apr 25 15:48:02 2005

    Run Ccleaner to clean the registry after.

    -------------

    If you follow this well, your pc will be fine. Enjoy!

    Please keep us updated and/or post new crash dumps so I can see what you may have missed. Good luck with it.

    You'd also do well to update your NVIDIA nForce chipset drivers for your motherboard:

    NVIDIA
     
    #2 TorrentG, Oct 1, 2010
    Last edited: Oct 1, 2010
  3. parishpete

    parishpete New Member

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    Torrent

    Thanks for the speedy response, my data must have made your eyes pop out!

    I take it you don't rate AVG too highly. It runs ok on my other win7 machine which is really well behaved. I'll pull it out anyway.

    The Broadcoms can go, I don't use the dongle now that I have the logitech blutooth keyboard. Its dongle handles all BT peripherals.

    Clearly the BIOS update I just perfomed did nothing a subsequent restart ended in BSOD!

    Will let you know

    thanks again

    Pete

    Will update the rest and hold my breath
     
  4. TorrentG

    TorrentG Banned

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    You're welcome. Ya, last year, 3 out of every 4 machines I would look at with bsod, AVG was the culprit (and it slows down machines unnecessarily.)

    They've gotten better but any machine with bsods, that's the first things I say to get rid of.

    Cool....awaiting good news after some time that no further bsods happened or a new crash dump.
     
  5. parishpete

    parishpete New Member

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    whilst on the subject of drivers, my new Logitech MX5500 keyboard and mouse works at the welcome screen but having logged on I assume takes forever to load the user defined info and is inoperable until that info is loaded.

    If I get a BSOD followed by the standard start windows in safe/normal mode etc, I can't select a mode from the keyboard.

    Any clues?

    Pete
     
  6. TorrentG

    TorrentG Banned

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    Hmmm, not really. You could make sure you have the latest drivers for them too, from Logitech's site at the above link.

    Other than that, by time we're through, you aren't going to be having bsod issues any longer, so it won't be an issue.
     
  7. parishpete

    parishpete New Member

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    Thanks

    If it's still a pain I'll talk to Logitech. The drivers are 3 weeks old.

    I'll get under the bonnet first thing in morning and keep my fingers crossed

    Pete
     
  8. parishpete

    parishpete New Member

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    Update

    Torrent

    The day started with a BSOD but as usual just the one.

    have done all alterations as suggested.

    The bluetooth drivers were the most up to date but since the device isn't used I have removed them
    The same is true of the logitech quick cam. I will plug it in and see if it pulls up generic MS drivers.
    The ATK installer gave no messages and flashed through quickly, so I don't know whether it worked or not. A new driver list is attached.
    New chipset drivers were available as were video card drivers.

    Now I just have sit back and cross my fingers! Should know what's what in a few days.

    Many thanks for your help

    Pete
     

    Attached Files:

  9. parishpete

    parishpete New Member

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    Hi Torrent, not out of the woods yet.

    For an acid test, I powered down, unplugged from the mains, drank coffee, read the paper.

    Powered up, logged on, and waited... windows hung. No sidebar gadgets, no keybord or mouse. waited 10 mins and reset.
    came back up, BSOD, came back up ok.

    Event log says staropen & pxhelp drivers failed to load. Had run Cclean. perhaps there is more to do. Kernel power 41 also showed up again.

    Files attached

    Thanks

    Pete
     
  10. cybercore

    cybercore New Member

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    100210-16754-01.dmp
    MEMORY_MANAGEMENT (1a)
    nt!


    Update the drivers, follow my links or check at your PC brand manufacturer's support site:

    AsIO.sys Mon Dec 17 11:10:20 2007
    ASUS Probe
    ASUSTeK Computer Inc.-Support-


    lvpopflt.sys Sat May 12 02:35:49 2007
    lvuvc.sys Sat May 12 02:38:36 2007
    LVUSBSta.sys Sat May 12 02:40:49 2007
    Logitech QuickCam
    Support + Downloads


    nvsmu.sys Mon Jun 29 10:36:34 2009
    nvmf6232.sys Fri Jul 31 02:47:55 2009
    nvraid.sys Wed May 20 09:43:36 2009
    nvstor.sys Wed May 20 09:44:09 2009
    nvrd32.sys Wed Aug 05 03:28:19 2009
    nvstor32.sys Wed Aug 05 03:27:05 2009
    nForce Drivers
    Drivers - Download NVIDIA Drivers



    I would also run memtest overnight:

    RAM - Test with Memtest86+ - Windows 7 Forums

    Code:
    
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\a\Minidump\100210-16754-01.dmp]
    
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00041289, The subtype of the bugcheck.
    Arg2: 18068001
    Arg3: 000002b0
    Arg4: 1807de05
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41289
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  GoogleUpdate.e
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 82cb4826 to 82d1ad10
    
    STACK_TEXT:  
    a12efbc4 82cb4826 0000001a 00041289 18068001 nt!KeBugCheckEx+0x1e
    a12efbec 82cea51f c0c611a0 c00c0340 350ff025 nt!MiLocateWsle+0xc1
    a12efc10 82cebe7a a12efc98 87af5358 876a9d40 nt!MiGetPageProtection+0x107
    a12efc3c 82ce3968 18068000 876a93e0 876a9d40 nt!MiQueryAddressState+0x353
    a12efc78 82eb7605 18068000 876a93e0 94bf40eb nt!MiQueryAddressSpan+0x7e
    a12efd14 82c8144a ffffffff 18051000 00000000 nt!NtQueryVirtualMemory+0x572
    a12efd14 77a964f4 ffffffff 18051000 00000000 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0012fbbc 00000000 00000000 00000000 00000000 0x77a964f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiLocateWsle+c1
    82cb4826 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!MiLocateWsle+c1
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c3fac
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  0x1a_41289_nt!MiLocateWsle+c1
    
    BUCKET_ID:  0x1a_41289_nt!MiLocateWsle+c1
    
    Followup: MachineOwner
    ---------
    
    
    
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    9422b000 9425a000   portcls  portcls.sys  Tue Jul 14 02:51:00 2009 (4A5BC864)
    9425a000 94273000   drmk     drmk.sys     Tue Jul 14 03:36:05 2009 (4A5BD2F5)
    94273000 9427d000   Dxapi    Dxapi.sys    Tue Jul 14 02:25:25 2009 (4A5BC265)
    9427d000 9428a000   crashdmp crashdmp.sys Tue Jul 14 02:45:50 2009 (4A5BC72E)
    9428a000 942f5000   dump_nvrd32 dump_nvrd32.sys Wed Aug 05 03:28:19 2009 (4A78D223)
    942f5000 9431a000   dump_CLASSPNP dump_CLASSPNP.SYS Tue Jul 14 02:11:20 2009 (4A5BBF18)
    9431a000 9432b000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 02:12:47 2009 (4A5BBF6F)
    9432b000 94342000   usbccgp  usbccgp.sys  Tue Jul 14 02:51:31 2009 (4A5BC883)
    94342000 94343700   USBD     USBD.SYS     Tue Jul 14 02:51:05 2009 (4A5BC869)
    94344000 9434c880   LVUSBSta LVUSBSta.sys Sat May 12 02:40:49 2007 (4644FF01)
    9434d000 943b1000   bthport  bthport.sys  Tue Jul 14 02:51:30 2009 (4A5BC882)
    943b1000 943cc000   luafv    luafv.sys    Tue Jul 14 02:15:44 2009 (4A5BC020)
    943cc000 943e7000   hidbth   hidbth.sys   Tue Jul 14 02:51:33 2009 (4A5BC885)
    943e7000 943fa000   HIDCLASS HIDCLASS.SYS Tue Jul 14 02:51:01 2009 (4A5BC865)
    94600000 9461b000   bthpan   bthpan.sys   Tue Jul 14 02:51:43 2009 (4A5BC88F)
    9461b000 9462d000   bthmodem bthmodem.sys Tue Jul 14 02:51:34 2009 (4A5BC886)
    9462e000 94996880   lvuvc    lvuvc.sys    Sat May 12 02:38:36 2007 (4644FE7C)
    94997000 949ae000   USBSTOR  USBSTOR.SYS  Tue Jul 14 02:51:19 2009 (4A5BC877)
    949ae000 949c0000   BTHUSB   BTHUSB.sys   Tue Jul 14 02:51:36 2009 (4A5BC888)
    949c0000 949e4000   rfcomm   rfcomm.sys   Tue Jul 14 02:51:41 2009 (4A5BC88D)
    949e4000 949f1000   BthEnum  BthEnum.sys  Tue Jul 14 02:51:35 2009 (4A5BC887)
    949f1000 949fe000   modem    modem.sys    Tue Jul 14 02:55:24 2009 (4A5BC96C)
    94a00000 94a18000   raspppoe raspppoe.sys Tue Jul 14 02:54:53 2009 (4A5BC94D)
    94a18000 94a25000   kbdclass kbdclass.sys Tue Jul 14 02:11:15 2009 (4A5BBF13)
    94a25000 94a26380   swenum   swenum.sys   Tue Jul 14 02:45:08 2009 (4A5BC704)
    94a28000 954a5dc0   nvlddmkm nvlddmkm.sys Sat Jul 10 00:15:14 2010 (4C379162)
    954a6000 954a7040   nvBridge nvBridge.kmd Sat Jul 10 00:10:11 2010 (4C379033)
    954a8000 9555f000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 03:48:33 2009 (4AC54DE1)
    9555f000 95598000   dxgmms1  dxgmms1.sys  Tue Jul 14 02:25:25 2009 (4A5BC265)
    95598000 955a5000   CompositeBus CompositeBus.sys Tue Jul 14 02:45:26 2009 (4A5BC716)
    955a5000 955b7000   AgileVpn AgileVpn.sys Tue Jul 14 02:55:00 2009 (4A5BC954)
    955b7000 955cf000   rasl2tp  rasl2tp.sys  Tue Jul 14 02:54:33 2009 (4A5BC939)
    955cf000 955da000   ndistapi ndistapi.sys Tue Jul 14 02:54:24 2009 (4A5BC930)
    955da000 955fc000   ndiswan  ndiswan.sys  Tue Jul 14 02:54:34 2009 (4A5BC93A)
    99030000 9927a000   win32k   win32k.sys   Sat Jun 19 07:06:50 2010 (4C1C425A)
    99290000 99299000   TSDDD    TSDDD.dll    Tue Jul 14 03:01:40 2009 (4A5BCAE4)
    992c0000 992de000   cdd      cdd.dll      unavailable (00000000)
    9cc00000 9cc0d000   tcpipreg tcpipreg.sys Tue Jul 14 02:54:14 2009 (4A5BC926)
    9cc0d000 9cc2d480   WUDFRd   WUDFRd.sys   Tue Jul 14 02:50:44 2009 (4A5BC854)
    9cc32000 9cc55000   mrxsmb   mrxsmb.sys   Sat Feb 27 09:32:02 2010 (4B88CA72)
    9cc55000 9cc90000   mrxsmb10 mrxsmb10.sys Sat Feb 27 09:32:21 2010 (4B88CA85)
    9cc90000 9ccab000   mrxsmb20 mrxsmb20.sys Sat Feb 27 09:32:11 2010 (4B88CA7B)
    9ccab000 9ccfa000   srv2     srv2.sys     Tue Jun 22 05:47:19 2010 (4C202437)
    9ccfa000 9cd4b000   srv      srv.sys      Tue Jun 22 05:47:32 2010 (4C202444)
    9cd4b000 9cd53e00   MpNWMon  MpNWMon.sys  Sat Mar 20 06:03:24 2010 (4BA4490C)
    9cd54000 9cd5b000   parvdm   parvdm.sys   Tue Jul 14 02:45:29 2009 (4A5BC719)
    9cd5b000 9cdf2000   peauth   peauth.sys   Tue Jul 14 03:35:44 2009 (4A5BD2E0)
    9cdf2000 9cdfc000   secdrv   secdrv.SYS   Wed Sep 13 16:18:32 2006 (45080528)
    
    
    
    
     
  11. parishpete

    parishpete New Member

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    Hi Cybercore,

    Thanks for your response there are a few things I don't understand:

    Asio.sys. I've downloded the latest drivers from Asus yesterday:

    Bios, Bios utilities & Chipset. Audio i did just now. I haven't done utilities or other downloads. I held off utilities because it ATK110 which Torrent gave me a seperate link to.

    Can you confirm which set of downloads contains it please.

    I took out logitech cam drivers and allowed Win7 to search. No Logitech software is installed and the drivers listed are those found by Win 7. They may be old but they are the newest available for the cam.

    The Nforce drivers must be part of the chipset as some of these look like storage drivers. Nvidia storage was updated yesterday as part of the chipset but those you refer to could be under 'other' downloads. There are some RAID drivers there. I have just downloaded them but they are the same age.

    Many thanks

    Pete

    What are they drivers for?

    I ran Memtest 3 times during the last month for 24+ hours at a time. no error reported.
     
  12. parishpete

    parishpete New Member

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    Hi

    I just found Aiso.sys is part of Asus Probe. The latest download is the same age.

    The drivers for my 2 dvd drives seem to have corrupted or disappeared in the melee. Windows refuses to update or roll back because they present. any clues..

    Many thanks

    Pete
     
  13. cybercore

    cybercore New Member

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    If there's nothing newer than 2007 drivers for the Quick cam, then disconnect it and then uninstall it from your system for the period of troubleshooting. Old drivers often cause blue screens.

    What do you mean by this:

    Attach any new crash dumps.
     
  14. cybercore

    cybercore New Member

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  15. parishpete

    parishpete New Member

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    Ignore the ROM driver issue it has been put right.

    When I said memtest 3 times in the last month I should have added the last test was for 36 hours only 6 days ago and came up clean. Ive just run the diagnostic you suggested and that came up clean too.

    Will uninstall the cam. however this link says it's OK: Windows 7 Compatibility for Logitech Quickcam Pro 5000 Webcam: Logitech. Drivers, Updates, Downloads
    I just let windows install it like any other USB kit. without OEM software

    Any further advice on the Asus/Nvidia drivers? All that I can find are old but supposedly current.

    Have attached up to the minute data

    Kind regards

    Pete
     
  16. TorrentG

    TorrentG Banned

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    Update Logitech drivers for everything you have from them (camera, keyboard, mouse, anything else I've missed):

    LVUSBSta LVUSBSta.sys Fri May 11 19:40:49 2007
    lvuvc lvuvc.sys Fri May 11 19:38:36 2007
    LHidFilt LHidFilt.Sys Wed Jun 17 12:49:04 2009
    LMouFilt LMouFilt.Sys Wed Jun 17 12:49:08 2009
    lvpopflt lvpopflt.sys Fri May 11 19:35:49 2007
    lvuvc lvuvc.sys Fri May 11 19:38:36 2007

    Support + Downloads

    Run this command from an elevated command prompt:

    chkdsk /r
     
    #16 TorrentG, Oct 2, 2010
    Last edited: Oct 2, 2010
  17. parishpete

    parishpete New Member

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    Thanks Torrent,

    Some of the files are for the quickcam, some for MX5500 keyboard & mouse

    I unstalled the drivers for the cam just before your message followed by a restart but

    lvpopflt.sys
    LVUSBSta.sys
    lvuvc.sys Fri May 11 19:38:36 2007

    are still on board

    Is it safe to simply find and delete them?

    With regard to MX5500 drivers I spoke to logitech this morning re my slow loading issue (The keyboard & mouse don't work until windows has fully loaded)and they told me to re-install the earlier software. It was complete nonsense and made no difference. I have emailed them and await their further instruction. I'll leave the drivers be for the moment. It may not help but the BSOD has been around 10 months longer than the keyboard & mouse.

    Finally what's and "elevated" command prompt? I'm familiar with chkdsk and its switches

    regards

    pete
     
  18. TorrentG

    TorrentG Banned

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    Yeah, please don't receive advice from elsewhere while I'm helping you. Believe me when I tell you, anything else than what I say will always take you in the wrong direction, like Logitech did.

    Elevated means to run as administrator. You can right click the shortcut and choose "run as administrator".

    Yes, if you've removed the camera from the system, you can delete those 2 driver files, reboot, then run Ccleaner to clean the registry.

    They're in C:\Windows\System32\drivers

    There isn't an update for them though, for the camera?
     
  19. parishpete

    parishpete New Member

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    Thanks Torrent,

    The logitech site only gives drivers for quickcam pro 5000 up to Vista. MS Win 7 compatibility says the cam is ok, I assume on generic drivers, though it failed to load other than those in my driver list. I'll leave it off for the moment.

    The keyboard and mouse issue shouldn't be related they are less than a month old. but I'll put back the latest issue of setpoint.

    I'll delete the leftover cam drivers and see what happens over the next few days.

    I'm still not clear about the Nforce drivers your fellow member referred to. The motherboard drivers should all be current now.

    regards

    pete
     
  20. TorrentG

    TorrentG Banned

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    Yeah, Cybercore knows well too. I've been teaching him and he's learned an extremely large amount of knowledge in a very short time. Excellent. :)

    Run that checkdisk command I've shown above. The latest crash you posted was involving the file system NTFS, as it was a 0x24 crash.

    On Windows 7, you really don't want any older drivers than July 2009, with a certain special exception here or there.

    When machines crash like yours, it's very important to have all peripheral drivers as new as possible, like we've been doing. Hopefully now that drivers are updated/removed, and the bad sector scan runs on the hard drive, crashes will no longer take place. If they do, please post and we will be sure to pick out anything further that may need attention.
     

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