Hi cristi92b and Welcome to The Forum.
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.
Your latest dump file lists
ntkrnlmp.exe as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes often indicate hardware issues.
As a Priority:
sptd.sys Tue Nov 23 11:47:37 2010 The
sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from
Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the
uninstall button!
DO NOT SELECT INSTALL!!
Virtual Drives
Some alternatives to DT/Alcohol for drive emulation that do not use SPTD.SYS
(In no order).
Link Removed - Invalid URL Very small at just over 1Mb installed and can emulate up to 18 drives.
(My preference).
Link Removed - Invalid URL (The program is a trial but the drive emulation is free forever).
Virtual CloneDrive
Please:
Download and run the
SF Diagnostics Tool. When the reports have been created, zip them up and attach to a post.
Download and install
RamMon. Run RamMon, select the
Export/Copy button. Select the Export/Copy format as
HTML then
Write to File. Include the saved report in your zipped file.
Download and install
CPU-Z. Take screenshots/snips of the
Memory tab and
all the
slot#'s under the
SPD tab. Attach the images directly to a post for all the RAM experts to see. Do not zip them.
Drivers with Updates:
RTKVHD64.sys Fri Apr 30 10:05:58 2010 Link Removed
Bugcheck Analysis:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8000308ffc6, fffff88003be4f00, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExpReleaseResourceForThreadLite+46 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000308ffc6, Address of the instruction which caused the bugcheck
Arg3: fffff88003be4f00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ExpReleaseResourceForThreadLite+46
fffff800`0308ffc6 f0480fba696000 lock bts qword ptr [rcx+60h],0
CONTEXT: fffff88003be4f00 -- (.cxr 0xfffff88003be4f00)
rax=fffff900c00b97e0 rbx=0361b250fffffa80 rcx=0361b250fffffa80
rdx=fffffa8004a94060 rsi=0000000000000000 rdi=0000000000000001
rip=fffff8000308ffc6 rsp=fffff88003be58e0 rbp=fffffa8004a94060
r8=0000000000000000 r9=0000000000000000 r10=fffff900c00b97f8
r11=0000000000000000 r12=fffff80003200e80 r13=fffffa8004a94060
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up di pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010046
nt!ExpReleaseResourceForThreadLite+0x46:
fffff800`0308ffc6 f0480fba696000 lock bts qword ptr [rcx+60h],0 ds:002b:0361b250`fffffae0=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8000308ffc6
STACK_TEXT:
fffff880`03be58e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpReleaseResourceForThreadLite+0x46
FOLLOWUP_IP:
nt!ExpReleaseResourceForThreadLite+46
fffff800`0308ffc6 f0480fba696000 lock bts qword ptr [rcx+60h],0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!ExpReleaseResourceForThreadLite+46
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4d9fdd5b
STACK_COMMAND: .cxr 0xfffff88003be4f00 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpReleaseResourceForThreadLite+46
BUCKET_ID: X64_0x3B_nt!ExpReleaseResourceForThreadLite+46
Followup: MachineOwner
Drivers:
Code:
fffff880`00f55000 fffff880`00fac000 ACPI ACPI.sys Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`0444f000 fffff880`044d8000 afd afd.sys Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`101ce000 fffff880`101e4000 AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`0442f000 fffff880`04444000 amdppm amdppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`0135c000 fffff880`01367000 amdxata amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`04600000 fffff880`04648000 anjangt7 anjangt7.SYS Sun Nov 28 10:38:44 2010 (4CF23134)
fffff880`00e8a000 fffff880`00e93000 atapi atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fd6000 fffff880`01000000 ataport ataport.SYS Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01ab4000 fffff880`01abb000 Beep Beep.SYS Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`0441e000 fffff880`0442f000 blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`01dd1000 fffff880`01dfb000 cdrom cdrom.sys Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00c00000 fffff880`00cc0000 CI CI.dll Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01a50000 fffff880`01a80000 CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00d0a000 fffff880`00d68000 CLFS CLFS.SYS Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01684000 fffff880`016f6000 cng cng.sys Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`101be000 fffff880`101ce000 CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`04edc000 fffff880`04eea000 crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`01600000 fffff880`01683000 csc csc.sys Sat Nov 20 09:27:12 2010 (4CE79470)
fffff880`04400000 fffff880`0441e000 dfsc dfsc.sys Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`045e0000 fffff880`045ef000 discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01a3a000 fffff880`01a50000 disk disk.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04e87000 fffff880`04ea9000 drmk drmk.sys Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`04eea000 fffff880`04ef4000 dump_diskdump dump_diskdump.sys Fri Apr 22 21:04:32 2011 (4DB1DF50)
fffff880`04f33000 fffff880`04f46000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`04ef4000 fffff880`04f33000 dump_nvstor64 dump_nvstor64.sys Fri Apr 09 10:22:41 2010 (4BBEF1E1)
fffff880`04f46000 fffff880`04f52000 Dxapi Dxapi.sys Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`100ca000 fffff880`101be000 dxgkrnl dxgkrnl.sys Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`04780000 fffff880`047c6000 dxgmms1 dxgmms1.sys Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`045ef000 fffff880`045fc000 fdc fdc.sys Tue Jul 14 01:00:54 2009 (4A5BCAB6)
fffff880`013b3000 fffff880`013c7000 fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`04885000 fffff880`04890000 flpydisk flpydisk.sys Tue Jul 14 01:00:54 2009 (4A5BCAB6)
fffff880`01367000 fffff880`013b3000 fltmgr fltmgr.sys Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`01707000 fffff880`01711000 Fs_Rec Fs_Rec.sys Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01a00000 fffff880`01a3a000 fvevol fvevol.sys Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01cce000 fffff880`01d18000 fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff800`035f7000 fffff800`03640000 hal hal.dll Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`04707000 fffff880`0472b000 HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`01dc8000 fffff880`01dd1000 hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`015df000 fffff880`015fd000 i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0125e000 fffff880`0126d000 kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff800`00bd1000 fffff800`00bdb000 kdcom kdcom.dll Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`04830000 fffff880`04873000 ks ks.sys Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`015a7000 fffff880`015c2000 ksecdd ksecdd.sys Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`01860000 fffff880`0188b000 ksecpkg ksecpkg.sys Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`04ea9000 fffff880`04eae200 ksthunk ksthunk.sys Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`00ce9000 fffff880`00cf6000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`04f52000 fffff880`04f60000 monitor monitor.sys Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`017e5000 fffff880`017f4000 mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`00e5c000 fffff880`00e76000 mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`01723000 fffff880`0172e000 Msfs Msfs.SYS Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`011aa000 fffff880`011b4000 msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01200000 fffff880`0125e000 msrpc msrpc.sys Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`045d5000 fffff880`045e0000 mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01db6000 fffff880`01dc8000 mup mup.sys Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`018e4000 fffff880`019d7000 ndis ndis.sys Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`101e4000 fffff880`101f0000 ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`0466c000 fffff880`0469b000 ndiswan ndiswan.sys Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`048ea000 fffff880`048ff000 NDProxy NDProxy.SYS Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`0451d000 fffff880`0452c000 netbios netbios.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`0176e000 fffff880`017b3000 netbt netbt.sys Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01800000 fffff880`01860000 NETIO NETIO.SYS Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`0172e000 fffff880`0173f000 Npfs Npfs.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`045c9000 fffff880`045d5000 nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`0300e000 fffff800`035f7000 nt ntkrnlmp.exe Sat Apr 09 05:15:23 2011 (4D9FDD5B)
fffff880`01404000 fffff880`015a7000 Ntfs Ntfs.sys Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`01aab000 fffff880`01ab4000 Null Null.SYS Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`100c5000 fffff880`100ca000 nvBridge nvBridge.kmd Sat May 21 04:58:23 2011 (4DD7385F)
fffff880`04eaf000 fffff880`04edc000 nvhda64v nvhda64v.sys Tue May 10 10:41:18 2011 (4DC9083E)
fffff880`0f417000 fffff880`100c5000 nvlddmkm nvlddmkm.sys Sat May 21 05:07:04 2011 (4DD73A68)
fffff880`0472b000 fffff880`0477f080 nvmf6264 nvmf6264.sys Thu Aug 12 12:46:06 2010 (4C63DEFE)
fffff880`00da4000 fffff880`00dcf000 nvstor nvstor.sys Fri Mar 19 20:45:11 2010 (4BA3E257)
fffff880`0131d000 fffff880`0135c000 nvstor64 nvstor64.sys Fri Apr 09 10:22:41 2010 (4BBEF1E1)
fffff880`044e1000 fffff880`04507000 pacer pacer.sys Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`015c2000 fffff880`015df000 parport parport.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`00fac000 fffff880`00fc1000 partmgr partmgr.sys Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`011c1000 fffff880`011f4000 pci pci.sys Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`011f4000 fffff880`011fb000 pciide pciide.sys Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`01000000 fffff880`01010000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`016f6000 fffff880`01707000 pcw pcw.sys Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`04e4a000 fffff880`04e87000 portcls portcls.sys Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00cf6000 fffff880`00d0a000 PSHED PSHED.dll Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`04648000 fffff880`0466c000 rasl2tp rasl2tp.sys Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`047c6000 fffff880`047e1000 raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`0126d000 fffff880`0128e000 raspptp raspptp.sys Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`047e1000 fffff880`047fb000 rassstp rassstp.sys Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`04578000 fffff880`045c9000 rdbss rdbss.sys Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`101f0000 fffff880`101fb000 rdpbus rdpbus.sys Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`018da000 fffff880`018e3000 RDPCDD RDPCDD.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01711000 fffff880`0171a000 rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0171a000 fffff880`01723000 rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01d7c000 fffff880`01db6000 rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`04c0b000 fffff880`04e49580 RTKVHD64 RTKVHD64.sys Fri Apr 30 10:05:58 2010 (4BDA9D76)
fffff880`0117b000 fffff880`011aa000 SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`017d9000 fffff880`017e5000 serenum serenum.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`0452c000 fffff880`04549000 serial serial.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`01d74000 fffff880`01d7c000 spldr spldr.sys Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`01010000 fffff880`01172000 sptd sptd.sys Tue Nov 23 11:47:37 2010 (4CEBA9D9)
fffff880`012ba000 fffff880`0131d000 storport storport.sys Fri Mar 11 04:30:23 2011 (4D79A55F)
fffff880`101fb000 fffff880`101fc480 swenum swenum.sys Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01aca000 fffff880`01cce000 tcpip tcpip.sys Mon Apr 25 03:37:30 2011 (4DB4DE6A)
fffff880`01761000 fffff880`0176e000 TDI TDI.SYS Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`0173f000 fffff880`01761000 tdx tdx.sys Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`04564000 fffff880`04578000 termdd termdd.sys Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`005a0000 fffff960`005aa000 TSDDD TSDDD.dll Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`017b3000 fffff880`017d9000 tunnel tunnel.sys Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`04873000 fffff880`04885000 umbus umbus.sys Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`046f6000 fffff880`04707000 usbehci usbehci.sys Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`04890000 fffff880`048ea000 usbhub usbhub.sys Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`04444000 fffff880`0444f000 usbohci usbohci.sys Fri Mar 25 03:29:03 2011 (4D8C0BFF)
fffff880`046a0000 fffff880`046f6000 USBPORT USBPORT.SYS Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`011b4000 fffff880`011c1000 vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01abb000 fffff880`01ac9000 vga vga.sys Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`019d7000 fffff880`019fc000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00d68000 fffff880`00da4000 vmbus vmbus.sys Sat Nov 20 09:57:29 2010 (4CE79B89)
fffff880`01d18000 fffff880`01d28000 vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
fffff880`00fc1000 fffff880`00fd6000 volmgr volmgr.sys Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00e00000 fffff880`00e5c000 volmgrx volmgrx.sys Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01d28000 fffff880`01d74000 volsnap volsnap.sys Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`04507000 fffff880`0451d000 vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
fffff880`04549000 fffff880`04564000 wanarp wanarp.sys Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`018ca000 fffff880`018da000 watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00ea2000 fffff880`00f46000 Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f46000 fffff880`00f55000 WDFLDR WDFLDR.SYS Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`044d8000 fffff880`044e1000 wfplwf wfplwf.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00030000 fffff960`00343000 win32k win32k.sys Sat Jun 11 04:06:57 2011 (4DF2DBD1)
fffff880`00e76000 fffff880`00e8a000 winhv winhv.sys Sat Nov 20 09:20:02 2010 (4CE792C2)
fffff880`01172000 fffff880`0117b000 WMILIB WMILIB.SYS Tue Jul 14 00:19:51 2009 (4A5BC117)
Unloaded modules:
fffff880`01a80000 fffff880`01a8e000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000E000
fffff880`01a8e000 fffff880`01a98000 dump_storpor
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000A000
fffff880`0188b000 fffff880`018ca000 dump_nvstor6
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0003F000
fffff880`01a98000 fffff880`01aab000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000
One of your dumps blamed CI.dll which I believe is related to Windows Updates. Can you run
sfc /scannow and let us know the results.
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.
HTH.
