Matias Guanabens
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- Oct 9, 2017
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- #1
Hello!
My computer is randomly crashing since I bought it, and the only thing I can think about what could be causing it is using internet, although I´m not sure.
I send it to the place where I bought it, because I still have the warranty, and in both occasions they checked all the hardware and it was OK.
I reinstalled Windows many times, but I can´t solve this by my own.
This is the link to the dump files:
Dump
If anyone could help me, or at least, explain me what could be causing this problem, I would be very grateful.
Matias
My computer is randomly crashing since I bought it, and the only thing I can think about what could be causing it is using internet, although I´m not sure.
I send it to the place where I bought it, because I still have the warranty, and in both occasions they checked all the hardware and it was OK.
I reinstalled Windows many times, but I can´t solve this by my own.
This is the link to the dump files:
Dump
If anyone could help me, or at least, explain me what could be causing this problem, I would be very grateful.
Matias
Solution
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 139, {3, ffff9a01214e2540, ffff9a01214e2498, 0}
*** WARNING: Unable to verify timestamp for rtwlanu.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Followup: memory_corruptionthe above bugcheck is the most prevalent and blames this driver:
rtwlanu.sys Fri Apr 1 09:11:07 2016: Realtek RTLxxxxx Wireless USB 2.0 Adapter
ASRock > FM2A88M-HD+ R2.0
I checked your motherboard support page and you may have an incorrect driver installed. Please uninstall the above and try this driver:
Link Removed
Any problems, please post back.
Matias Guanabens
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- #4
Thank you very much for your answer, Kemical!
I thought it could be the Wireless adapter, but the IT said that it couldn´t be.
And about the versión I´m running, it´s the one the tech installed from zero after I gave him the PC.
Should I install the Creators Update? How do I do that?
Thanks again!
I thought it could be the Wireless adapter, but the IT said that it couldn´t be.
And about the versión I´m running, it´s the one the tech installed from zero after I gave him the PC.
Should I install the Creators Update? How do I do that?
Thanks again!
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Did you try changing the driver over?
You could try running Windows update.
Or
You can update to the creators version here:
Link Removed
However, you may want to wait until the 17th of this month as then the Fall update will be released and you could update straight to that.
To update to the Fall update then use the same page I linked to above but after the 17th of this month.
Matias Guanabens
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- #6
I´ve change the driver and for the momento, it´s running perfectly!
Thank you very much Kemical!
Thank you very much Kemical!
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