Windows 10 BSOD - Can´t find the reason

Matias Guanabens

New Member
Joined
Oct 9, 2017
Messages
3
Hello!

My computer is randomly crashing since I bought it, and the only thing I can think about what could be causing it is using internet, although I´m not sure.
I send it to the place where I bought it, because I still have the warranty, and in both occasions they checked all the hardware and it was OK.
I reinstalled Windows many times, but I can´t solve this by my own.

This is the link to the dump files:
Dump

If anyone could help me, or at least, explain me what could be causing this problem, I would be very grateful.

Matias
 
Solution
Matias Guanabens said:
I thought it could be the Wireless adapter, but the IT said that it couldn´t be.
Click to expand...
Did you try changing the driver over?

Matias Guanabens said:
Should I install the Creators Update? How do I do that?
Click to expand...
You could try running Windows update.
Or
You can update to the creators version here:
Link Removed
However, you may want to wait until the 17th of this month as then the Fall update will be released and you could update straight to that.
To update to the Fall update then use the same page I linked to above but after the 17th of this month.
Sort by date Sort by votes
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, ffff9a01214e2540, ffff9a01214e2498, 0}

*** WARNING: Unable to verify timestamp for rtwlanu.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup:     memory_corruption
Hi Matias,
the above bugcheck is the most prevalent and blames this driver:
rtwlanu.sys Fri Apr 1 09:11:07 2016: Realtek RTLxxxxx Wireless USB 2.0 Adapter
ASRock > FM2A88M-HD+ R2.0
I checked your motherboard support page and you may have an incorrect driver installed. Please uninstall the above and try this driver:
Link Removed

Any problems, please post back.
 
Upvote 0 Downvote
Thank you very much for your answer, Kemical!

I thought it could be the Wireless adapter, but the IT said that it couldn´t be.

And about the versión I´m running, it´s the one the tech installed from zero after I gave him the PC.

Should I install the Creators Update? How do I do that?

Thanks again!
 
Upvote 0 Downvote
Matias Guanabens said:
I thought it could be the Wireless adapter, but the IT said that it couldn´t be.
Click to expand...
Did you try changing the driver over?

Matias Guanabens said:
Should I install the Creators Update? How do I do that?
Click to expand...
You could try running Windows update.
Or
You can update to the creators version here:
Link Removed
However, you may want to wait until the 17th of this month as then the Fall update will be released and you could update straight to that.
To update to the Fall update then use the same page I linked to above but after the 17th of this month.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

Similar threads

C
  • Solved
Windows 10 Did reboot by it self, can't find the reason.
Replies
13
Views
6K
Neemobeer
M
  • Solved
Windows 7 "enter network password" box keeps coming back + can´t find favorites or address book
Replies
4
Views
1K
Mike