BSOD/Crashes While Gaming

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by William Holland, Oct 22, 2014.

  1. William Holland

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    My laptop has been crashing a lot. I figured its just old. I did a virus scan and defragged some stuff. It seemed to increase performance but I can't play many games for very long without my laptop crashing. I've attached the BSOD and W7F Diagnostic.

    Maybe this info will help too:
    Dell
    XPS L502X
    Intel(R) Core(TM) i7-2670QM CPU @ 2.20 GHz 2.20 GHz
    7.9 GB usable RAM
    64-bit operating system
    Cheers!
     

    Attached Files:

    #1 William Holland, Oct 22, 2014
    Last edited: Oct 22, 2014
  2. Pauli

    Pauli Extraordinary Member
    Premium Supporter

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    First thing, do you have all important updates? Check with Windows Updates.
     
  3. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800581c011, fffff8800cc11920, 0}
    
    Probably caused by : igdkmd64.sys ( igdkmd64+e011 )
    
    Followup: MachineOwner
    
    Hi,
    most of your dump files were blaming the system files/drivers as culprit and you may have some corruption within the system. The above dump file is blaming the Intel gpu driver and may need updating.
    As your machine is bsoding when gaming there is a possibility that it's heat related. Use a fine paintbrush (if you have one) or similar and make sure any vents are free from dust.
    Look in the start menu for command prompt, right click on it, choose properties and then run as admin. Type:
    sfc /scannow
    Press enter and await results.
    This scan will check for system corruption.

    Laptop drivers are almost always supplied by the manufacturer and your support page is here:
    http://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/xps-l502x/drivers

    See if you can update the Intel drivers by running the update utility from Intel otherwise use the download on the support page:
    http://www.intel.com/p/en_US/support/detect

    Code:
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    This part of the dump file tells me that your machine tried to access data held in the memory and it couldn't be read due to corruption. This could either be the actual data being corrupted or the RAM itself. Let's do what we can first and if the issue still continues then we'll test the RAM.

    ENG64.SYS Thu Dec 20 09:24:21 2012: Norton Anti-Virus well known amongst debugging circles for causing issues. Please uninstall to test. Use MSE in the meantime as it's ultra stable. Use this Norton removal tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
    MSE:
    http://windows.microsoft.com/en-GB/windows/security-essentials-download

    Your current Bios:
    BiosVersion = A10
    BiosReleaseDate = 02/20/2012
    Latest version stands at: Version A12
    Release date 26 Oct 2012

    nusb3hub.sys Thu Feb 10 05:52:32 2011: Renesas USB3.0 Host Controller Driver later version on support page:
    http://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/xps-l502x/drivers

    nvlddmkm.sys Sat Dec 29 06:47:52 2012: Nvidia gpu driver. Nvidia do mobile drivers now so might be worth try them first:
    Here's a link to the latest whql driver:
    http://www.geforce.co.uk/drivers/results/78985

    Rt64win7.sys Wed Feb 16 09:03:57 2011: Realtek Network driver:

    RTKVHD64.sys Fri Feb 18 09:55:19 2011: Realtek HD Audio driver:

    Later versions to both above drivers on support page:
    http://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/xps-l502x/drivers

    See how you go and if the bsod continues please send in the dumps and we may go on to test the RAM.
     

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