BSOD, Errorcode 00000007e, deperate need of help!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by MrThijs, Jan 12, 2014.

  1. MrThijs

    MrThijs Member

    Joined:
    Jan 12, 2014
    Messages:
    6
    Likes Received:
    0
    Hey there,
    I'm having problems with a HP EliteBook 8570w, I'm having BSODS with the BCCode 00000007e and I'm out of clues now. I did a total reset to factory settings, updated all the outdated drivers and still it occurs. It doesn't happen during the startup of windows (!) it happens randomly!
    Details of the code:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff880014fba78, 0xfffff88003b717e8, 0xfffff88003b71040). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 011214-11996-01.
    Event ID: 1001

    I've attached the dump file, i couldn't find anymore of the errorcode. It's happening for quite a while now and I'm totally clueless.

    P.S I'm sorry my any grammar faulths, English is not my native tongue.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hi,
    apologies but I'm out of time and must go out. I''ll be back later although i did look at your dmp file briefly but couldnt access the HP driver section. I would suggest checking your bios if you have access to the site. Your current bios is:
    BiosVersion = 68IAV Ver. F.43
    BiosReleaseDate = 10/08/2013

    Good luck and I'll be back in a few hours.
     
  3. MrThijs

    MrThijs Member

    Joined:
    Jan 12, 2014
    Messages:
    6
    Likes Received:
    0
    I checked my bios version and it's the latest available for Windows 7 Home Premium 64bit ( the one I have on my laptop at the moment )
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff880014fba78, fffff88003b717e8, fffff88003b71040}
    
    Probably caused by : iaStorA.sys ( iaStorA+60a78 )
    
    Followup: MachineOwner
    
    Hi,
    the dmp file is pointing to the Rapid Storage Technology driver and it may need updating. I''ll check the driver stack and see how things are.

    AlcGener.sys Thu Dec 16 12:35:22 2010: Alcor Micro Smart Card Reader Driver: Please update:
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Storage

    ArcSoftVCapture.sys Fri Feb 03 01:41:02 2012: Magic-i Driver from ArcSoft, update if possible::
    http://arcsoft-magic-i.en.uptodown.com/

    btwampfl.sys Fri Jun 29 14:59:59 2012; Broadcom Bluetooth driver, please update:
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Network

    HpqKbFiltr.sys Tue Feb 16 18:22:39 2010: HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver, update if possible? I looked on the machines webpage but couldn't work out what related to this driver. Perhaps you'll have better luck?
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver

    iaStorA.sys Mon Oct 28 21:15:26 2013: Intel RST (Rapid Storage Technology) driver. I know this sounds counter to what we normally advise but can you install the driver posted on the machines webpage. It is older than the one above but as it's mentioned specifically in the dmp files it may help if you install the earlier version.
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Storage

    iusb3hcs.sys Tue Mar 27 09:11:21 2012: Intel USB3 driver, please update:
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Chipset

    Netwsw00.sys Wed May 29 14:10:47 2013: IntelĀ® Wireless WiFi Link Adapter. Later version on machines web page:
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Network

    Smb_driver_Intel.sys Sat May 19 00:50:03 2012: Synaptics SMBus Driver, please update:
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Keyboard, Mouse and Input Devices

    SPUVCbv_x64.sys Mon Mar 26 13:11:56 2012: Sunplus Technology Digital Camera Driver, please update:
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Keyboard, Mouse and Input Devices

    SzCCID.sys Wed Sep 05 10:12:28 2012: Generic USB CCID Driver (Alcor Micro Smart Card Reader driver):
    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Storage

    If the bsods continue after updating please run memtest86:
    http://www.memtest.org/

    Please post any new dmp files.
     
  5. MrThijs

    MrThijs Member

    Joined:
    Jan 12, 2014
    Messages:
    6
    Likes Received:
    0
    I've updated them all like you said, now i just need to see if the bsod occurs again, or an other error occurs. Let's hope for the best.
     
  6. MrThijs

    MrThijs Member

    Joined:
    Jan 12, 2014
    Messages:
    6
    Likes Received:
    0
    Still no succes, after like 45 minutes of using my computer the BSOD occured again, same errorcode. I've attached the dump file. I can't believe it's still happening after everything I've done so far...
     

    Attached Files:

  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hmm.. Are you sure thats the latest dmp file as the drivers are still the same dates as above.
     
  8. MrThijs

    MrThijs Member

    Joined:
    Jan 12, 2014
    Messages:
    6
    Likes Received:
    0
    Yes 100% sure i checked the "name" of it (its arranged by date) and i uploaded it like 5 mins after the bsod
     
  9. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Ok .. Hmm... tell me when you updated did you go for the very latest date that was showing on the update because most of those drivers should know be reading 2013 not 2012 as above. I'm sure you probably did but just had to ask...
     
  10. MrThijs

    MrThijs Member

    Joined:
    Jan 12, 2014
    Messages:
    6
    Likes Received:
    0
    Yeah i went for the latest possible dates
     
  11. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565

Share This Page

Loading...