Windows 7 BSOD, Errorcode 00000007e, deperate need of help!

MrThijs

New Member
Joined
Jan 12, 2014
Messages
6
Hey there,
I'm having problems with a HP EliteBook 8570w, I'm having BSODS with the BCCode 00000007e and I'm out of clues now. I did a total reset to factory settings, updated all the outdated drivers and still it occurs. It doesn't happen during the startup of windows (!) it happens randomly!
Details of the code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff880014fba78, 0xfffff88003b717e8, 0xfffff88003b71040). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 011214-11996-01.
Event ID: 1001
I've attached the dump file, i couldn't find anymore of the errorcode. It's happening for quite a while now and I'm totally clueless.

P.S I'm sorry my any grammar faulths, English is not my native tongue.
 

Attachments

Solution
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880014fba78, fffff88003b717e8, fffff88003b71040}

Probably caused by : iaStorA.sys ( iaStorA+60a78 )

Followup: MachineOwner

Hi,
the dmp file is pointing to the Rapid Storage Technology driver and it may need updating. I''ll check the...
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Hi,
apologies but I'm out of time and must go out. I''ll be back later although i did look at your dmp file briefly but couldnt access the HP driver section. I would suggest checking your bios if you have access to the site. Your current bios is:
BiosVersion = 68IAV Ver. F.43
BiosReleaseDate = 10/08/2013

Good luck and I'll be back in a few hours.
 
Upvote 0 Downvote
I checked my bios version and it's the latest available for Windows 7 Home Premium 64bit ( the one I have on my laptop at the moment )
 
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Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880014fba78, fffff88003b717e8, fffff88003b71040}

Probably caused by : iaStorA.sys ( iaStorA+60a78 )

Followup: MachineOwner

Hi,
the dmp file is pointing to the Rapid Storage Technology driver and it may need updating. I''ll check the driver stack and see how things are.

AlcGener.sys Thu Dec 16 12:35:22 2010: Alcor Micro Smart Card Reader Driver: Please update:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Storage

ArcSoftVCapture.sys Fri Feb 03 01:41:02 2012: Magic-i Driver from ArcSoft, update if possible::
Link Removed

btwampfl.sys Fri Jun 29 14:59:59 2012; Broadcom Bluetooth driver, please update:
http://h20565.www2.hp.com/portal/si...eTok=com.vignette.cachetoken#Driver - Network

HpqKbFiltr.sys Tue Feb 16 18:22:39 2010: HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver, update if possible? I looked on the machines webpage but couldn't work out what related to this driver. Perhaps you'll have better luck?
Link Removed

iaStorA.sys Mon Oct 28 21:15:26 2013: Intel RST (Rapid Storage Technology) driver. I know this sounds counter to what we normally advise but can you install the driver posted on the machines webpage. It is older than the one above but as it's mentioned specifically in the dmp files it may help if you install the earlier version.
http://h20565.www2.hp.com/portal/si...eTok=com.vignette.cachetoken#Driver - Storage

iusb3hcs.sys Tue Mar 27 09:11:21 2012: Intel USB3 driver, please update:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5257504&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4058%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver - Chipset

Netwsw00.sys Wed May 29 14:10:47 2013: Intel® Wireless WiFi Link Adapter. Later version on machines web page:
http://h20565.www2.hp.com/portal/si...eTok=com.vignette.cachetoken#Driver - Network

Smb_driver_Intel.sys Sat May 19 00:50:03 2012: Synaptics SMBus Driver, please update:
http://h20565.www2.hp.com/portal/si...en#Driver - Keyboard, Mouse and Input Devices

SPUVCbv_x64.sys Mon Mar 26 13:11:56 2012: Sunplus Technology Digital Camera Driver, please update:
http://h20565.www2.hp.com/portal/si...en#Driver - Keyboard, Mouse and Input Devices

SzCCID.sys Wed Sep 05 10:12:28 2012: Generic USB CCID Driver (Alcor Micro Smart Card Reader driver):
http://h20565.www2.hp.com/portal/si...eTok=com.vignette.cachetoken#Driver - Storage

If the bsods continue after updating please run memtest86:
http://www.memtest.org/

Please post any new dmp files.
 
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Solution
I've updated them all like you said, now i just need to see if the bsod occurs again, or an other error occurs. Let's hope for the best.
 
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Still no succes, after like 45 minutes of using my computer the BSOD occured again, same errorcode. I've attached the dump file. I can't believe it's still happening after everything I've done so far...
 

Attachments

Upvote 0 Downvote
Ok .. Hmm... tell me when you updated did you go for the very latest date that was showing on the update because most of those drivers should know be reading 2013 not 2012 as above. I'm sure you probably did but just had to ask...
 
Upvote 0 Downvote
Hmm...strange as I just checked the dmp file again and it's definitely showing the old driver set. Try using the tool found in this thread and post the results:
Link Removed

I really need to see the updated driver dmp file

Oh and did you run memtest86?
 
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