BSOD Help!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Crusisx, Apr 12, 2011.

  1. Crusisx

    Crusisx New Member

    Joined:
    Apr 12, 2011
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    Hello, i was watching a youtube video, then halfway through it my pc shut down, i thought it was a little odd because this has never happened before, so my first thing is maybe, its installing some updates, so i reboot, and it loads and everything, but no installing updates or nothing, so then i logged on my account then after about 5 mins, i get this blue screen of death, which i was pissed about, so i decided to reboot, but then again i get the bSOD each time on boot up, then i decided to run in safe mode, turns out thats a fail, the BSOD appears there to here is the dump files i have please take a look at them and tell me what i should do thank you in advance
     

    Attached Files:

    #1 Crusisx, Apr 12, 2011
    Last edited: Apr 12, 2011
  2. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
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    Your blue screens were caused by the Intel Matrix Storage Manager driver, whose driver needs to be updated:

    iaStor.sys Thu Jun 04 21:53:40 2009
    IntelĀ® Driver Update Utility


    Update all other old drivers too:

    Realtek USB Mass Storage/Card Reader
    RtsUStor.sys Fri May 08 04:15:18 2009
    Realtek


    Magic ISO
    mcdbus.sys Tue Feb 24 05:34:07 2009
    MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor



    Installing MSE won't hurt you, as you definitely need something for protection.
    Virus, Spyware & Malware Protection | Microsoft Security Essentials



    CRASH DUMPS

    Code:
    
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\DMP\041211-65442-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`01e4b000 PsLoadedModuleList = 0xfffff800`02090e90
    Debug session time: Tue Apr 12 04:07:15.659 2011 (UTC - 4:00)
    System Uptime: 0 days 0:01:06.284
    Loading Kernel Symbols
    ...............................................................
    ....................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffff89fffffffe1, 2, 1, fffff880013324ff}
    
    Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+524ff )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: fffff89fffffffe1, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880013324ff, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800020fc0e8
     fffff89fffffffe1 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    iaStor+524ff
    fffff880`013324ff 48894620        mov     qword ptr [rsi+20h],rax
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff880009fa6f0 -- (.trap 0xfffff880009fa6f0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=7fffffffffffffff rbx=0000000000000000 rcx=fffffa80044aa000
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880013324ff rsp=fffff880009fa880 rbp=0000000000000000
     r8=fffffa80044aa000  r9=0000000000000000 r10=fffff880012e56b8
    r11=fffffa80036e43b6 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    iaStor+0x524ff:
    fffff880`013324ff 48894620        mov     qword ptr [rsi+20h],rax ds:ad80:00000000`00000020=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80001ecabe9 to fffff80001ecb640
    
    STACK_TEXT:  
    fffff880`009fa5a8 fffff800`01ecabe9 : 00000000`0000000a fffff89f`ffffffe1 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`009fa5b0 fffff800`01ec9860 : fffffa80`0458e060 00000000`00000000 00000000`00000000 fffff880`03c7c660 : nt!KiBugCheckDispatch+0x69
    fffff880`009fa6f0 fffff880`013324ff : fffff880`03c7c6b0 fffffa80`05a4d600 fffffa80`05783ab0 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`009fa880 fffff880`03c7c6b0 : fffffa80`05a4d600 fffffa80`05783ab0 00000000`00000000 00000000`00000202 : iaStor+0x524ff
    fffff880`009fa888 fffffa80`05a4d600 : fffffa80`05783ab0 00000000`00000000 00000000`00000202 fffff800`01ed1a3a : 0xfffff880`03c7c6b0
    fffff880`009fa890 fffffa80`05783ab0 : 00000000`00000000 00000000`00000202 fffff800`01ed1a3a fffff800`0203de80 : 0xfffffa80`05a4d600
    fffff880`009fa898 00000000`00000000 : 00000000`00000202 fffff800`01ed1a3a fffff800`0203de80 fffffa80`04a13750 : 0xfffffa80`05783ab0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    iaStor+524ff
    fffff880`013324ff 48894620        mov     qword ptr [rsi+20h],rax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  iaStor+524ff
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: iaStor
    
    IMAGE_NAME:  iaStor.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4
    
    FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
    
    BUCKET_ID:  X64_0xD1_iaStor+524ff
    
    Followup: MachineOwner
    ---------
    
    
    
    
    
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\DMP\041211-65442-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`01e4b000 PsLoadedModuleList = 0xfffff800`02090e90
    Debug session time: Tue Apr 12 04:07:15.659 2011 (UTC - 4:00)
    System Uptime: 0 days 0:01:06.284
    Loading Kernel Symbols
    ...............................................................
    ....................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffff89fffffffe1, 2, 1, fffff880013324ff}
    
    Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+524ff )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: fffff89fffffffe1, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880013324ff, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800020fc0e8
     fffff89fffffffe1 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    iaStor+524ff
    fffff880`013324ff 48894620        mov     qword ptr [rsi+20h],rax
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff880009fa6f0 -- (.trap 0xfffff880009fa6f0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=7fffffffffffffff rbx=0000000000000000 rcx=fffffa80044aa000
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880013324ff rsp=fffff880009fa880 rbp=0000000000000000
     r8=fffffa80044aa000  r9=0000000000000000 r10=fffff880012e56b8
    r11=fffffa80036e43b6 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    iaStor+0x524ff:
    fffff880`013324ff 48894620        mov     qword ptr [rsi+20h],rax ds:ad80:00000000`00000020=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80001ecabe9 to fffff80001ecb640
    
    STACK_TEXT:  
    fffff880`009fa5a8 fffff800`01ecabe9 : 00000000`0000000a fffff89f`ffffffe1 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`009fa5b0 fffff800`01ec9860 : fffffa80`0458e060 00000000`00000000 00000000`00000000 fffff880`03c7c660 : nt!KiBugCheckDispatch+0x69
    fffff880`009fa6f0 fffff880`013324ff : fffff880`03c7c6b0 fffffa80`05a4d600 fffffa80`05783ab0 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`009fa880 fffff880`03c7c6b0 : fffffa80`05a4d600 fffffa80`05783ab0 00000000`00000000 00000000`00000202 : iaStor+0x524ff
    fffff880`009fa888 fffffa80`05a4d600 : fffffa80`05783ab0 00000000`00000000 00000000`00000202 fffff800`01ed1a3a : 0xfffff880`03c7c6b0
    fffff880`009fa890 fffffa80`05783ab0 : 00000000`00000000 00000000`00000202 fffff800`01ed1a3a fffff800`0203de80 : 0xfffffa80`05a4d600
    fffff880`009fa898 00000000`00000000 : 00000000`00000202 fffff800`01ed1a3a fffff800`0203de80 fffffa80`04a13750 : 0xfffffa80`05783ab0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    iaStor+524ff
    fffff880`013324ff 48894620        mov     qword ptr [rsi+20h],rax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  iaStor+524ff
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: iaStor
    
    IMAGE_NAME:  iaStor.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4
    
    FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
    
    BUCKET_ID:  X64_0xD1_iaStor+524ff
    
    Followup: MachineOwner
    ---------
    
    
    
    




    DRIVERS

    Code:
    start             end                 module name
    fffff880`0102f000 fffff880`01086000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
    fffff880`01200000 fffff880`0120b000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    fffff880`02829000 fffff880`02878000   Apfiltr  Apfiltr.sys  Thu Apr 15 00:40:07 2010 (4BC698A7)
    fffff960`00a10000 fffff960`00a71000   ATMFD    ATMFD.DLL    unavailable (00000000)
    fffff880`00f51000 fffff880`00f5d000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
    fffff880`018aa000 fffff880`018b1000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
    fffff880`028c9000 fffff880`028da000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
    fffff880`02800000 fffff880`0281d000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
    fffff880`02896000 fffff880`028c0000   cdrom    cdrom.sys    Sat Nov 20 04:19:20 2010 (4CE79298)
    fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Sat Nov 20 08:12:36 2010 (4CE7C944)
    fffff880`01850000 fffff880`01880000   CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
    fffff880`00d41000 fffff880`00d9f000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`01627000 fffff880`01699000   cng      cng.sys      Sat Nov 20 05:08:45 2010 (4CE79E2D)
    fffff880`011f5000 fffff880`011fe000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
    fffff880`028da000 fffff880`028ea000   CompositeBus CompositeBus.sys Sat Nov 20 05:33:17 2010 (4CE7A3ED)
    fffff880`01880000 fffff880`0188e000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
    fffff880`0183a000 fffff880`01850000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`0188e000 fffff880`018a1000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
    fffff880`01090000 fffff880`011ac000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
    fffff880`03485000 fffff880`03491000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
    fffff960`00480000 fffff960`0049e000   dxg      dxg.sys      unavailable (00000000)
    fffff880`01257000 fffff880`0126b000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
    fffff880`0120b000 fffff880`01257000   fltmgr   fltmgr.sys   Sat Nov 20 04:19:24 2010 (4CE7929C)
    fffff960`00890000 fffff960`00899000   framebuf framebuf.dll unavailable (00000000)
    fffff880`016aa000 fffff880`016b4000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
    fffff880`01800000 fffff880`0183a000   fvevol   fvevol.sys   Sat Nov 20 04:24:06 2010 (4CE793B6)
    fffff880`01af6000 fffff880`01b40000   fwpkclnt fwpkclnt.sys Sat Nov 20 04:21:37 2010 (4CE79321)
    fffff800`01e02000 fffff800`01e4b000   hal      hal.dll      Sat Nov 20 08:00:25 2010 (4CE7C669)
    fffff880`01400000 fffff880`01424000   HDAudBus HDAudBus.sys Sat Nov 20 05:43:42 2010 (4CE7A65E)
    fffff880`01be0000 fffff880`01be9000   hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
    fffff880`011ac000 fffff880`011ca000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`012e0000 fffff880`013fc000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
    fffff880`02887000 fffff880`02896000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
    fffff800`00bb5000 fffff800`00bb8000   kdcom    kdcom.dll    Mon Mar 14 07:05:09 2011 (4D7DF665)
    fffff880`02948000 fffff880`0298b000   ks       ks.sys       Sat Nov 20 05:33:23 2010 (4CE7A3F3)
    fffff880`015cd000 fffff880`015e8000   ksecdd   ksecdd.sys   Sat Nov 20 04:21:15 2010 (4CE7930B)
    fffff880`017a7000 fffff880`017d2000   ksecpkg  ksecpkg.sys  Sat Nov 20 05:10:34 2010 (4CE79E9A)
    fffff880`02909000 fffff880`02945880   mcdbus   mcdbus.sys   Tue Feb 24 05:34:07 2009 (49A3CD1F)
    fffff880`00cde000 fffff880`00d2d000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 08:03:51 2010 (4CE7C737)
    fffff880`02878000 fffff880`02887000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
    fffff880`00fce000 fffff880`00fe8000   mountmgr mountmgr.sys Sat Nov 20 04:19:21 2010 (4CE79299)
    fffff880`018e4000 fffff880`018ef000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
    fffff880`01086000 fffff880`01090000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
    fffff880`01277000 fffff880`012d5000   msrpc    msrpc.sys    Sat Nov 20 04:21:56 2010 (4CE79334)
    fffff880`028ea000 fffff880`028f5000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
    fffff880`01bce000 fffff880`01be0000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
    fffff880`016b4000 fffff880`017a7000   ndis     ndis.sys     Sat Nov 20 04:23:30 2010 (4CE79392)
    fffff880`00e00000 fffff880`00e60000   NETIO    NETIO.SYS    Sat Nov 20 04:23:13 2010 (4CE79381)
    fffff880`017d2000 fffff880`017e3000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
    fffff800`01e4b000 fffff800`02435000   nt       ntkrnlmp.exe Sat Nov 20 04:30:02 2010 (4CE7951A)
    fffff880`0142a000 fffff880`015cd000   Ntfs     Ntfs.sys     Sat Nov 20 04:20:57 2010 (4CE792F9)
    fffff880`018a1000 fffff880`018aa000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
    fffff880`011e0000 fffff880`011f5000   partmgr  partmgr.sys  Sat Nov 20 04:20:00 2010 (4CE792C0)
    fffff880`00f1e000 fffff880`00f51000   pci      pci.sys      Sat Nov 20 04:19:11 2010 (4CE7928F)
    fffff880`01699000 fffff880`016aa000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
    fffff880`00d2d000 fffff880`00d41000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
    fffff880`0126b000 fffff880`01276e00   PxHlpa64 PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
    fffff880`01b94000 fffff880`01bce000   rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
    fffff880`0342c000 fffff880`03466000   RtsUStor RtsUStor.sys Fri May 08 04:15:18 2009 (4A03EA16)
    fffff880`01000000 fffff880`0102f000   SCSIPORT SCSIPORT.SYS Sat Nov 20 05:34:01 2010 (4CE7A419)
    fffff880`02946000 fffff880`02947480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
    fffff880`018f2000 fffff880`01af6000   tcpip    tcpip.sys    Sat Nov 20 04:25:52 2010 (4CE79420)
    fffff880`028f5000 fffff880`02909000   termdd   termdd.sys   Sat Nov 20 06:03:40 2010 (4CE7AB0C)
    fffff960`00710000 fffff960`0071a000   TSDDD    TSDDD.dll    unavailable (00000000)
    fffff880`0298b000 fffff880`0299d000   umbus    umbus.sys    Sat Nov 20 05:44:37 2010 (4CE7A695)
    fffff880`03468000 fffff880`03485000   usbccgp  usbccgp.sys  Sat Nov 20 05:44:03 2010 (4CE7A673)
    fffff880`03466000 fffff880`03467f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
    fffff880`01600000 fffff880`01611000   usbehci  usbehci.sys  Fri Dec 04 02:26:02 2009 (4B18B98A)
    fffff880`0299d000 fffff880`029f7000   usbhub   usbhub.sys   Sat Nov 20 05:44:30 2010 (4CE7A68E)
    fffff880`00d9f000 fffff880`00df5000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
    fffff880`017e3000 fffff880`017f0000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
    fffff880`011d3000 fffff880`011e0000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
    fffff880`018d6000 fffff880`018e4000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
    fffff880`018b1000 fffff880`018d6000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
    fffff880`00f5d000 fffff880`00f72000   volmgr   volmgr.sys   Sat Nov 20 04:19:28 2010 (4CE792A0)
    fffff880`00f72000 fffff880`00fce000   volmgrx  volmgrx.sys  Sat Nov 20 04:20:43 2010 (4CE792EB)
    fffff880`01b40000 fffff880`01b8c000   volsnap  volsnap.sys  Sat Nov 20 04:20:08 2010 (4CE792C8)
    fffff880`01be9000 fffff880`01bf9000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
    fffff880`00e6b000 fffff880`00f0f000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
    fffff880`00f0f000 fffff880`00f1e000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
    fffff960`00050000 fffff960`00361000   win32k   win32k.sys   unavailable (00000000)
    fffff880`028c0000 fffff880`028c9000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
    fffff880`011ca000 fffff880`011d3000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
    fffff880`03491000 fffff880`034b2000   WudfPf   WudfPf.sys   Sat Nov 20 05:42:44 2010 (4CE7A624)
    
    Unloaded modules:
    fffff880`01880000 fffff880`0188e000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000E000
    fffff880`01090000 fffff880`011ac000   dump_iaStor.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0011C000
    fffff880`0188e000 fffff880`018a1000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00013000
    fffff880`018b1000 fffff880`018d6000   ehdrv.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00025000
    fffff880`01b8c000 fffff880`01b94000   spldr.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00008000
    fffff880`01096000 fffff880`011ca000   sptd.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00134000
    
    
     
  3. Crusisx

    Crusisx New Member

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    can u give mme the link to the proper download for the driver
     
  4. cybercore

    cybercore New Member

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    I've already given you proper links for each driver.
     
  5. Crusisx

    Crusisx New Member

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    sorry i was on my phone it looked that was your signature and thank you!
     
  6. Crusisx

    Crusisx New Member

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    Ok, how am i able to download all that stuff and install it with out going into safe mode, because even in safe mode i get the BSOD, which is really annoying, and now sometimes when i start windows normally i get a black screen with nothing no mouse, no taskbar, even if i press down cntl alt and delete that will not bring up options it just remains black, and the really odd thing is even in safe mode my computer will not let me restore my computer, it says you cannot restore your computer at this time, any ideas? I have called dell, and they have told me that it was a hardware problem, and that it is corrupt and needs to be replaced, but i need to spend $236 on a hardware warrenty, Does any one have any solutions of how i can get rid of this blue screen, or should i just follow through, what dell said?
     
  7. cybercore

    cybercore New Member

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    If you're having crashes in safe mode this very much likely means some hardware issue. It can be bad motherboard or perhaps a faulty ram stick. Can be faulty hard disk since your crashes are also caused by Intel HDD controller.


    1. In NORMAL MODE, attach CPU-Z screenshots of

    - CPU tab
    - memory tab


    2. Passmark RAMMon HTML report (zip it)



    3. In the command prompt type:

    chkdsk /f
    sfc /scannow

    You can run these commands in safe mode.


    If the blue screens don't go away, you may want to run bootable hardware diagnostics,


    4. 10 passes of Memtest86+ - Advanced Memory Diagnostic Tool


    5. HD Diagnostic
     

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