Windows 7 BSOD issue

aashish krishnan · May 16, 2014

Hi All
I am getting a crash dumps file appear in minidump folder.
Im not able to find the cause of the problem .Please assist.

kemical · May 16, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

Unable to load image \??\C:\Windows\system32\drivers\wpsdrvnt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wpsdrvnt.sys
*** ERROR: Module load completed but symbols could not be loaded for wpsdrvnt.sys
Probably caused by : wpsdrvnt.sys (...

aashish krishnan · May 16, 2014

Hi All
Please help im getting BSOD after working for sometime , it restarts.Everyday the system crashes twice inbetween.Attached are the files from minidump folder.

kemical · May 16, 2014

Hi Aashish,
welcome to the forum. I've moved your thread to the correct section as it was originally in a tutorial thread. I'll just grab a quick coffee and will start debugging your dump files. Back shortly.

I've also merged your other threads with this one. Please don't double post as again this can lead to confusion.

kemical · May 16, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

Unable to load image \??\C:\Windows\system32\drivers\wpsdrvnt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wpsdrvnt.sys
*** ERROR: Module load completed but symbols could not be loaded for wpsdrvnt.sys
Probably caused by : wpsdrvnt.sys ( wpsdrvnt+3c9b )

Followup: MachineOwner

Hi,
all your dump files are the same and point to Norton firewall as the issue. Norton is well known in bsod circles for being the cause of many an issue. Please remove using the tool found here:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Use MSE in it's place as it's far more stable:
Link Removed

If you still bsod after removing the above please post your new dump files.

Windows 7 BSOD issue

aashish krishnan

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aashish krishnan

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