BSOD on new computer

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#21
Try checking the monitor/TV for firmware updates via google.
 


#22
Side note: I installed an older NVIDIA driver. We'll see how this goes..
 


#23
Okay I had a BSOD while only on one monitor. Is it the same thing happening?
 


Attachments

#24
Also, can you tell me if the screen going black has any significance? I never see the BSOD only a black screen.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#25
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8014809010, fffff8800fbb2d1c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+98bd1c )

Followup: MachineOwner
Hi,
same TDR bugcheck.
The same TDR bugcheck over and over again even after changing drivers usually means there is a fault. It could be that the card is faulty but as I've already written if you start opening up the case then your warranty may be invalidated.
Also the reason you see a black screen is because the gpu has been shutdown because of the TDR. No GPU, no signal and hence the black screen.

Did you try phoning the supplier as suggested?
 


#26
I'm phoning them right now. I'll tell you how it goes.
 


#27
Okay so I called them and it turns out someone failed to overclock my GPU correctly. He then told me to restore the overclocking settings to default. I then had another crash and sent it to his email. I guess I'll wait for more instructions. Here is the minidump file:
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#28
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8015f40010, fffff8800fe4dd1c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+98bd1c )

Followup: MachineOwner
Hi Shawn,
so something was amiss with the card after all... To be honest though his explanation of 'someone failing to overclock the card correctly' whiffs a little and I'd certainly keep the pressure on. I should imagine that system cost a pretty penny and you want what you paid for.. A working machine.
Please keep me updated.
 


Last edited:
#29
Still no reply on the email. I'll call again tonight.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#30
Ok Shawn thanks for updating.
 


#31
Okay I called tonight and he told me to take out my graphics card and put it back in. I did that and my game would freeze whenever I started it up. Then after some tries I got another BSOD. They said they would send me a new graphics card. Here is the BSOD in case you would like to look at it.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#32
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8015ede010, fffff8800fbb97a0, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a57a0 )

Followup: MachineOwner
Hey Shawn,
same again...
A new card huh.. Fantastic! Good luck with the new hardware and let us know how you get on.
 


#33
Thanks again for all your help! Let's pray that this new card won't have the same problems, huh?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#34
Agreed... Although we never close threads so you can post back at any time if you run into issues again. Let's hope that doesn't come about though.. :)
 


#35
Hi again. It looks like I had another BSOD. Take a look at this please. I was playing games for a long time before this happened. Did my computer overheat?
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#36
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8015fa94e0, fffff8800fbfb7a0, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a57a0 )

Followup: MachineOwner
Hey,
sorry to see this issue reappearing. To be honest though TDR errors can be caused by almost anything and I notice your driver isn't the latest version which may or may not have a bearing on this issue.
nvlddmkm.sys Wed Jul 02 18:42:02 2014
Latest version is:
Version344.11 - WHQL
Release DateThu Sep 18, 2014: Please update:
http://www.geforce.com/drivers

How about your machine in general? Do you regularly run maintenance on your pc? Y'know use apps like Ccleaner and defrag the HDD. Do you also monitor temps and dust levels?
 


#37
I would like to add I was ALT+TABing a lot before this happened to play other music. Could this have made a TDR occur?
 


#39
Well this is the first time this happened since I got my new card. I'll post back if it happens again. Thanks.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#40
Ok Shawn best of luck and just post back if you need to.

Just a thought.. Try running the SFC to make no corruption has set in. Open an admin command prompt and type:
sfc /scannow
Press enter and await results.
 


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