BSOD regarding ntoskrnl.exe

#1
I have been getting BSOD for a few months now. They occur totally randomly, sometimes up to 8 hours after I begin using my computer, sometimes in as little time as five minutes. I have updated all my drivers and run the windows memory check so I believe the problem does not lie there. All the errors have cited "ntoskrnl.exe" as the main cause of issue. Please help me fix my problem. The attached file is the report created for one specific instance of the occurrence.

I am relatively unskilled when it comes to troubleshooting, so please walk me through everything I must do. Thanks a ton!

View attachment SF_19-02-2013.zip
 


usasma

Fantastic Member
Microsoft Community Contributor
#2
Please provide this information for a more complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html
I suspect that the Comodo firewall is a part of your problem. Please remove it and ensure that the Windows Firewall is enabled while testing.


If this doesn't stop the BSOD's - please run Driver Verifier according to these directions: Driver Verifier Settings


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Feb 18 20:22:24.490 2013 (UTC - 8:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\021813-39437-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:24:35.333[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeWaitForSingleObject+17c )[/B]
BugCheck [B]3B, {c0000005, fffff80002e90a7c, fffff8800abc5660, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002e90a7c, Address of the instruction which caused the bugcheck
Arg3: fffff8800abc5660, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  FixCleaner.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KeWaitForSingleObject+17c[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  A09
  BIOS Release Date             06/29/2012
  Manufacturer                  Alienware
  Product Name                  M14xR2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 19 06:06:55.819 2013 (UTC - 8:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\021913-39546-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 7:39:53.850[/B]
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl+313b )[/B]
BugCheck [B]7F, {8, 80050033, 406f8, fffff8800386913b}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff8800386913b
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x7f_8_dxgkrnl+313b[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  A09
  BIOS Release Date             06/29/2012
  Manufacturer                  Alienware
  Product Name                  M14xR2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Feb 18 20:22:24.490 2013 (UTC - 8:00)**************************
intelppm.sys                  Mon Jul 13 16:19:25 2009 (4A5BC0FD)
amdxata.sys                   Fri Mar 19 09:18:18 2010 (4BA3A3CA)
kl2.sys                       Wed Jun  9 06:24:47 2010 (4C0F961F)
kl1.sys                       Wed Jun  9 06:34:19 2010 (4C0F985B)
klif.sys                      Tue Aug  3 01:14:03 2010 (4C57CFCB)
CtClsFlt.sys                  Wed Jan 19 19:20:46 2011 (4D37AA0E)
iwdbus.sys                    Wed Mar  9 15:43:23 2011 (4D78109B)
vsdatant.sys                  Thu May  5 22:31:14 2011 (4DC387A2)
stdcfltn.sys                  Fri Jul 15 21:31:13 2011 (4E211411)
L1C62x64.sys                  Mon Sep 19 00:42:11 2011 (4E76F253)
ISWKL.sys                     Thu Nov  3 07:29:43 2011 (4EB2A557)
icsak.sys                     Thu Nov  3 07:29:47 2011 (4EB2A55B)
iaStor.sys                    Tue Nov 29 19:39:19 2011 (4ED5A567)
IntcDAud.sys                  Tue Dec  6 03:23:07 2011 (4EDDFB1B)
ST_ACCEL.sys                  Tue Jan  3 16:01:48 2012 (4F0396EC)
SynTP.sys                     Mon Jan 23 16:31:48 2012 (4F1DFBF4)
iusb3hub.sys                  Fri Jan 27 01:35:25 2012 (4F226FDD)
iusb3xhc.sys                  Fri Jan 27 01:35:28 2012 (4F226FE0)
iusb3hcs.sys                  Fri Jan 27 01:37:23 2012 (4F227053)
RtsPStor.sys                  Mon Jan 30 18:42:27 2012 (4F275513)
AMPPAL.sys                    Thu Mar 15 06:02:45 2012 (4F61E875)
cthda.sys                     Tue Mar 27 03:54:04 2012 (4F719C4C)
GEARAspiWDM.sys               Thu May  3 12:56:17 2012 (4FA2E2E1)
igdkmd64.sys                  Mon May 21 12:04:11 2012 (4FBA91AB)
TuneUpUtilitiesDriver64.sys   Fri May 25 03:28:19 2012 (4FBF5EC3)
Netwsw00.sys                  Sun Jun  3 08:33:40 2012 (4FCB83D4)
HECIx64.sys                   Mon Jul  2 15:14:58 2012 (4FF21D62)
MpFilter.sys                  Wed Oct 31 15:43:06 2012 (5091A97A)
rzudd.sys                     Tue Nov  6 23:49:47 2012 (509A129B)
nvlddmkm.sys                  Fri Nov 30 19:24:02 2012 (50B97852)
nvpciflt.sys                  Fri Nov 30 19:24:28 2012 (50B9786C)
nvkflt.sys                    Fri Nov 30 19:24:39 2012 (50B97877)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=kl2.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=ISWKL.sys
icsak.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
ST_ACCEL.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
cthda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
 


#3
I am unaware of any software called Comodo on my computer and cannot find it. How can I see this?
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
My mistake, I meant ZoneAlarm (vsdatant.sys).
Just FYI- I will be traveling tomorrow, so I probably won't be able to answer until Friday.

 


Last edited:
This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.