BSOD regarding ntoskrnl.exe

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by WillChason, Feb 19, 2013.

  1. WillChason

    WillChason New Member

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    I have been getting BSOD for a few months now. They occur totally randomly, sometimes up to 8 hours after I begin using my computer, sometimes in as little time as five minutes. I have updated all my drivers and run the windows memory check so I believe the problem does not lie there. All the errors have cited "ntoskrnl.exe" as the main cause of issue. Please help me fix my problem. The attached file is the report created for one specific instance of the occurrence.

    I am relatively unskilled when it comes to troubleshooting, so please walk me through everything I must do. Thanks a ton!

    View attachment SF_19-02-2013.zip
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please provide this information for a more complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html
    I suspect that the Comodo firewall is a part of your problem. Please remove it and ensure that the Windows Firewall is enabled while testing.


    If this doesn't stop the BSOD's - please run Driver Verifier according to these directions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Mon Feb 18 20:22:24.490 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021813-39437-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]0 days 0:24:35.333[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KeWaitForSingleObject+17c )[/B]
    BugCheck [B]3B, {c0000005, fffff80002e90a7c, fffff8800abc5660, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002e90a7c, Address of the instruction which caused the bugcheck
    Arg3: fffff8800abc5660, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  FixCleaner.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KeWaitForSingleObject+17c[/B]
    CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: [B]2494[/B]
      BIOS Version                  A09
      BIOS Release Date             06/29/2012
      Manufacturer                  Alienware
      Product Name                  M14xR2
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Tue Feb 19 06:06:55.819 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021913-39546-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]0 days 7:39:53.850[/B]
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    Probably caused by :[B]dxgkrnl.sys ( dxgkrnl+313b )[/B]
    BugCheck [B]7F, {8, 80050033, 406f8, fffff8800386913b}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff8800386913b
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x7f_8_dxgkrnl+313b[/B]
    CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: [B]2494[/B]
      BIOS Version                  A09
      BIOS Release Date             06/29/2012
      Manufacturer                  Alienware
      Product Name                  M14xR2
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Mon Feb 18 20:22:24.490 2013 (UTC - 8:00)**************************
    intelppm.sys                  Mon Jul 13 16:19:25 2009 (4A5BC0FD)
    amdxata.sys                   Fri Mar 19 09:18:18 2010 (4BA3A3CA)
    kl2.sys                       Wed Jun  9 06:24:47 2010 (4C0F961F)
    kl1.sys                       Wed Jun  9 06:34:19 2010 (4C0F985B)
    klif.sys                      Tue Aug  3 01:14:03 2010 (4C57CFCB)
    CtClsFlt.sys                  Wed Jan 19 19:20:46 2011 (4D37AA0E)
    iwdbus.sys                    Wed Mar  9 15:43:23 2011 (4D78109B)
    vsdatant.sys                  Thu May  5 22:31:14 2011 (4DC387A2)
    stdcfltn.sys                  Fri Jul 15 21:31:13 2011 (4E211411)
    L1C62x64.sys                  Mon Sep 19 00:42:11 2011 (4E76F253)
    ISWKL.sys                     Thu Nov  3 07:29:43 2011 (4EB2A557)
    icsak.sys                     Thu Nov  3 07:29:47 2011 (4EB2A55B)
    iaStor.sys                    Tue Nov 29 19:39:19 2011 (4ED5A567)
    IntcDAud.sys                  Tue Dec  6 03:23:07 2011 (4EDDFB1B)
    ST_ACCEL.sys                  Tue Jan  3 16:01:48 2012 (4F0396EC)
    SynTP.sys                     Mon Jan 23 16:31:48 2012 (4F1DFBF4)
    iusb3hub.sys                  Fri Jan 27 01:35:25 2012 (4F226FDD)
    iusb3xhc.sys                  Fri Jan 27 01:35:28 2012 (4F226FE0)
    iusb3hcs.sys                  Fri Jan 27 01:37:23 2012 (4F227053)
    RtsPStor.sys                  Mon Jan 30 18:42:27 2012 (4F275513)
    AMPPAL.sys                    Thu Mar 15 06:02:45 2012 (4F61E875)
    cthda.sys                     Tue Mar 27 03:54:04 2012 (4F719C4C)
    GEARAspiWDM.sys               Thu May  3 12:56:17 2012 (4FA2E2E1)
    igdkmd64.sys                  Mon May 21 12:04:11 2012 (4FBA91AB)
    TuneUpUtilitiesDriver64.sys   Fri May 25 03:28:19 2012 (4FBF5EC3)
    Netwsw00.sys                  Sun Jun  3 08:33:40 2012 (4FCB83D4)
    HECIx64.sys                   Mon Jul  2 15:14:58 2012 (4FF21D62)
    MpFilter.sys                  Wed Oct 31 15:43:06 2012 (5091A97A)
    rzudd.sys                     Tue Nov  6 23:49:47 2012 (509A129B)
    nvlddmkm.sys                  Fri Nov 30 19:24:02 2012 (50B97852)
    nvpciflt.sys                  Fri Nov 30 19:24:28 2012 (50B9786C)
    nvkflt.sys                    Fri Nov 30 19:24:39 2012 (50B97877)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=kl2.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
    http://www.carrona.org/drivers/driver.php?id=ISWKL.sys
    icsak.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    ST_ACCEL.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    cthda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
     
  3. WillChason

    WillChason New Member

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    I am unaware of any software called Comodo on my computer and cannot find it. How can I see this?
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    My mistake, I meant ZoneAlarm (vsdatant.sys).
    Just FYI- I will be traveling tomorrow, so I probably won't be able to answer until Friday.

     
    #4 usasma, Feb 20, 2013
    Last edited: Feb 20, 2013

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