BSOd Stop Error 116

#1
can some one help me plz i bought a new computer a few weeks ago and it has been acting up all this time. it would randomly shut down and when it will turn back on again it will give a massage saying that windows when through a critical shut down. here is the error details.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105


Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80059AF4E0
BCP2: FFFFF88007A1A8C8
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\123011-26161-01.dmp
C:\Users\Daniel\AppData\Local\Temp\WER-54912-0.sysdata.xml
 


Last edited:

Trouble

Noob Whisperer
#2
Re: Unexpected shutdown problem

Hello and welcome to the forums.
I have converted your post to a new thread in the appropriate forum. Please continue reading.
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Then:
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Good luck
Randy
 


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