BSOd Stop Error 116

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by DANIEL9009, Dec 30, 2011.

  1. DANIEL9009

    DANIEL9009 New Member

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    can some one help me plz i bought a new computer a few weeks ago and it has been acting up all this time. it would randomly shut down and when it will turn back on again it will give a massage saying that windows when through a critical shut down. here is the error details.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105


    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80059AF4E0
    BCP2: FFFFF88007A1A8C8
    BCP3: 0000000000000000
    BCP4: 000000000000000D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Files that help describe the problem:
    C:\Windows\Minidump\123011-26161-01.dmp
    C:\Users\Daniel\AppData\Local\Temp\WER-54912-0.sysdata.xml
     
    #1 DANIEL9009, Dec 30, 2011
    Last edited: Dec 30, 2011
  2. Trouble

    Trouble Noob Whisperer

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    Re: Unexpected shutdown problem

    Hello and welcome to the forums.
    I have converted your post to a new thread in the appropriate forum. Please continue reading.
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
    Click OK twice to exit the dialogs, then reboot for the changes to take effect.
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Good luck
    Randy
     

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