Windows 10 BSOD SYSTEM_SERVICE_EXCEPTION and IRQL_NOT_LESS_OR_EQUAL

Harib0x · Oct 29, 2015

Hi, since a few weeks, I keep having some BSOD with either Error: SYSTEM_SERVICE_EXCEPTION or Error: IRQL_NOT_LESS_OR_EQUAL.

Here are the descriptions from "Who Crashed":

On Thu 29/10/2015 12:37:17 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\102915-35031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E2E0)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF8013152BB45, 0xFFFFD001CCA277E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Thu 29/10/2015 12:37:17 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF8013152BB45, 0xFFFFD001CCA277E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 25/10/2015 13:31:01 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\102515-62015-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E2E0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801F6AFBBA8, 0xFFFFD00020621590, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 25/10/2015 11:39:35 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\102515-40437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E2E0)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8009B65A9C3)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I'm also attaching the dump files of the BSOD.

Thank you for any help you could provide.

kemical · Oct 29, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff8013152bb45, ffffd001cca277e0, 0}

Probably caused by : hardware ( nt!SepNormalAccessCheck+4c5 )

Followup: MachineOwner

Hi,
all your dump files were similar to the above apart from one which blamed memory corruption. The above Bugcheck can be caused by...

Harib0x · Nov 1, 2015

I've installed Memtest on a USB drive and went in the BIOS to use the boot override so that it boots the USB drive instead of the OS drive, but the OS is still the one that is booted first. Do you know why ?

kemical · Nov 1, 2015

Ok understood. Remember the longer the better but at least 12hrs if you can manage it.

Apologies i missed your last post. Try installing memtest86 on the USB again as well as checking your boot options.

kemical · Nov 1, 2015

Harib0x said:
boot override so that it boots the USB drive instead of the OS

The 'boot override'? I'm not familiar with this term but basically you need to change the 'Boot order' so that the USB is first.

Harib0x · Nov 1, 2015

I'm not at my home at the moment and I don't really know how to explain my problem, so I'll take a picture of it to make it more clear once I come back.

kemical · Nov 1, 2015

Ok sounds good.

Harib0x · Nov 1, 2015

In the BIOS, i've set the USB as boot priority as you can see on the picture, but the PC still boot normally...

kemical · Nov 1, 2015

Well as long as you used the correct download from the memtest86 site it should work:

kemical · Nov 1, 2015

Have you considered using a disk?

Harib0x · Nov 1, 2015

Yes, that's the one I used, but my PC still doesn't boot on the USB...

kemical · Nov 1, 2015

Like I said above have you considered using a disk?

Harib0x · Nov 1, 2015

I don't think that I have any disk that I can use, but I'll try to buy one when I have time, and I'll tell you if it works.

Harib0x · Nov 1, 2015

For the disk, which memtest do I need to use ?
The "Link Removed

kemical · Nov 1, 2015

Ok cool.. I'm unsure as to why the USB method won't work for you although other users have said the same thing before now. Sometimes a user will have a problem running from either disk or usb but not both so it's worth trying the disk method.
I take it you've had no bsod's since running the scan? If that's the case I wouldn't bother running memtest86 unless you bsod again.

Harib0x said:
For the disk, which memtest do I need to use ?
The "Link Removed

Yes.

Harib0x · Nov 1, 2015

Well I didn't have any BSOD since the chkdsk but it happens randomly, so sometimes I don't have any BSOD for 2 or 3 days, then it happens again.
So I'm still going to run the memtest just in case it comes from the memory.

kemical · Nov 1, 2015

Agreed, probably for the best.

Harib0x · Nov 1, 2015

I think that it is a memory problem.

bochane · Nov 1, 2015

Hmm, just a thought and I don't want to interfere, but with all those bad sectors and hardware related crashes it won't be a bad idea to run seatools and check your disks....

kemical · Nov 1, 2015

bochane said:
Hmm, just a thought and I don't want to interfere, but with all those bad sectors and hardware related crashes it won't be a bad idea to run seatools and check your disks....

We already did..

kemical · Nov 1, 2015

Harib0x said:
I think that it is a memory problem.

Yup that's bad memory alright. It's possible the resulting bsod's caused the corruption on the HDD but in any case you'll need to change that RAM. How many sticks are you running?

bochane · Nov 1, 2015

Sorry

Windows 10 BSOD SYSTEM_SERVICE_EXCEPTION and IRQL_NOT_LESS_OR_EQUAL

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