Bsod system_service_exception

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by benzure, Jun 22, 2010.

  1. benzure

    benzure New Member

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    View attachment dump files for benzure.zip There are the dump files from the minidump folder.

    It's new build and only had an uptime of about 10 hours:

    OS: windows 7 64bit Pro
    CPU: Q6600 as standard
    RAM: Corsair 4GB dominator 2x2GB sticks DDR2
    HDD:2x WD caviar blacks 500GB
    GRAPHICS: 1GB ATI 4870
    MOBO: gigabyte ep43-ds3
    SECURITY: kaspersky 2010
    DISC DRIVE: LG blue ray h220L or something and another LG normal reader/writer.

    It seems to BSOD at random points...it has done it twice so far. Once after i woke it up after 20 minutes and ran some windows 7 performance program with realtime charts on the cpu, ram etc and on the 2nd time it was while i was on mozilla firefox.
    All i can think of at the minute is that it could possibly be related to the graphics card :S maybe. Didnt get BSOD before drivers were installed.

    thanks,
    ben
     
  2. TorrentG

    TorrentG Banned

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    Hi.

    Both errors are 0x3B errors, which happen when video drivers pass bad data to the kernel code. What almost always causes this type of memory corruption is the antivirus in use.

    So, uninstall the Kaspersky which is causing this with the special tool found here:

    AV Uninstallers - Windows 7 Forums

    I highly recommend MSE as a replacement because it is very system resource friendly and absolutely never causes bsod. The only a/v this can be said of across all machines.

    Do this and your machine will be fine. Enjoy.

    Code:
    se !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff80002cdfbf8, fffff88008bea170, 0}
    
    Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+2a2 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002cdfbf8, Address of the instruction which caused the bugcheck
    Arg3: fffff88008bea170, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MiReplenishPageSlist+2a2
    fffff800`02cdfbf8 48897b08        mov     qword ptr [rbx+8],rdi
    
    CONTEXT:  fffff88008bea170 -- (.cxr 0xfffff88008bea170)
    rax=fffffa8000000000 rbx=fffef28000000000 rcx=fdffffffffffffff
    rdx=000000000000004f rsi=000000000000000f rdi=ffffffffffffffff
    rip=fffff80002cdfbf8 rsp=fffff88008beab40 rbp=fffffa8003c00708
     r8=fffff80002ef4400  r9=fffffa8003c00000 r10=fffffa8003c00728
    r11=fffff88008beab98 r12=000000000000002d r13=fffffa8000000000
    r14=fffff80002ef4400 r15=fffffa8000782070
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt!MiReplenishPageSlist+0x2a2:
    fffff800`02cdfbf8 48897b08        mov     qword ptr [rbx+8],rdi ds:002b:fffef280`00000008=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002cdff8f to fffff80002cdfbf8
    
    STACK_TEXT:  
    fffff880`08beab40 fffff800`02cdff8f : fffff800`02ef4400 00000000`0000002d fffffa80`0071cc70 fffffa80`00782070 : nt!MiReplenishPageSlist+0x2a2
    fffff880`08beaba0 fffff800`02cd8197 : 00000000`00000002 fffff880`00000002 fffff880`02121c00 00000000`00000000 : nt!MiRemoveAnyPage+0x24f
    fffff880`08beacc0 fffff800`02cd6b82 : 00000000`00000001 fffff900`c3786000 fffff880`08beb020 fffff6fc`8061bc30 : nt!MiResolveDemandZeroFault+0x577
    fffff880`08beadb0 fffff800`02cd4bd1 : fffff900`c00b8010 00000000`00000000 fffff880`08beb448 fffff960`002927fb : nt!MiDispatchFault+0x8c2
    fffff880`08beaec0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x8f1
    
    
    FOLLOWUP_IP: 
    nt!MiReplenishPageSlist+2a2
    fffff800`02cdfbf8 48897b08        mov     qword ptr [rbx+8],rdi
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MiReplenishPageSlist+2a2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb
    
    STACK_COMMAND:  .cxr 0xfffff88008bea170 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!MiReplenishPageSlist+2a2
    
    BUCKET_ID:  X64_0x3B_nt!MiReplenishPageSlist+2a2
    
    Followup: MachineOwner
     
  3. benzure

    benzure New Member

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    Sorry to be a bit weird but why would the video drivers be passing bad data in the 1st place? Im just trying to learn :D
     
  4. TorrentG

    TorrentG Banned

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    What basically is happening is that Kaspersky is causing memory corruption on your system in relation to the video card driver, thus the bsods that are occurring. It's interfering with correct video operation.
     
  5. benzure

    benzure New Member

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    Sorry to be a pain again, ive followed your steps and now im getting this blue screen. Ive attached the dump files hereView attachment benzure dump files 2.zip

    Again just done it coming out of sleep.
     
  6. TorrentG

    TorrentG Banned

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    Still having memory corruption which Is probably going to be due to the Creative drivers in use. They're notorious for this.

    You can update your Realtek lan driver from the following link:
    Code:
    Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#RTL8111B/RTL8168B/RTL8111/RTL8168

    You can check to see if your Creative card is here and use this brand new driver. Honestly though, if this doesn't stop the bsod, my next step would be to physically remove the Creative card and run for a while as a test to see if the pc is fine then. (That's how bad Creative drivers are...to justify this type of troubleshooting.)

    Creative Sound Blaster X-Fi series driver 2.18.0015 download from Guru3D.com

    Here is another link you could look at too:

    Creative Sound Cards. - Windows 7 Forums

    If you still have problems, please let us know because then I can show you how to run Driver Verifier which may pinpoint your problem for sure.


    Driver Verifier - Windows 7 & Vista - Tech Support Forum
     
  7. TorrentG

    TorrentG Banned

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    One other thing you can look at is if you have proper memory voltage for your precise ram modules in use. You can use CPU-Z to find out exactly which they are. Then visit Corsair's page for them.

    Adjust your bios accordingly to what you find for timings and voltage, manually.
     
  8. Captain Jack

    Captain Jack Extraordinary Member

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    Hello !!

    Added to TorrentG's suggestion download MemTest86+ and run Memory Diagnostic atleast 6 passes looks like an Memory Issue.

    - Captain
     
  9. micmic63

    micmic63 New Member

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    my friend.i had the same problem many times...the only way is..REPLACE THE RAM MODULES!!
     
  10. TorrentG

    TorrentG Banned

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    Welcome and thank you for posting what worked for you. Each and every case is very different and always must be treated as such.
     
  11. micmic63

    micmic63 New Member

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    THE BLUE SCREENS IN MOST CASES ARE BECAUSE OF HARDWARE DYSFUNCTION SO THE OTHER WAY IS TRYING TO CHECK OUR HARDWARE FOR INCOMPATIBILITY MABY!!THANKS
     
  12. TorrentG

    TorrentG Banned

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    No, this is not true. Whomever told you that was on some heavy medication or the like. You may want to check this section of the forum and its 957 threads so far, for the cases' resolutions.

    Some needed memory replacement, but far from "most".
     
  13. micmic63

    micmic63 New Member

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    ..YES I AGREE..BUT I SAID IN MOST CASES...
     
  14. TorrentG

    TorrentG Banned

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    Right, and I'm telling you that's wrong, straight out.
     
  15. micmic63

    micmic63 New Member

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    FOR EXAMLPE..I HAD THE BLUE SCREEN WITH THE MESSAGE SERVICE_EXCEPTION MANY TIMES...I MADE A CLEAN INSTALL OF WIN 7 ULTIMATE X64 WITHOUT ANY PROGRAM(SOFTWARE)..JUST CLEAN AND HD AGAIN THE SAME PROBLEM...WHEN I CHANGED THE RAM MODULES WITH ANOTHER BRAND(BEFORE 5 MONTHS)ALL PROBLEMS HAVE DISAPPEARD
     
  16. TorrentG

    TorrentG Banned

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    Congrats. That's one case out of the world.

    I have solved the most bsod cases of Windows 7 online of anyone in the world.

    I'm telling you that most do not need memory replacement.

    In most cases, it is a software issue or a bios configuration issue, by far.

    As I've said already, each case is different and must be treated as such. A blanket statement of most or all or anything like that is not helpful to anybody.
     
  17. micmic63

    micmic63 New Member

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    I personally speak....
     

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