Random unresponsiveness, occassional BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by TerraFirma, Mar 27, 2013.

  1. TerraFirma

    TerraFirma New Member

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    Hi there,

    Been suffering with this problem for months and can't seem to remedy it.

    When I first boot my system, or resume it from sleep, my PC will randomly freeze for about 30 seconds, then go back to normal. This happens anywhere from 4-6 times within the first 20 minutes, and then stops. I can usually then use it as normal (in fact when it works it works very smoothly) until I reboot/rewake.

    I'm not sure if it's related, but I do get the occasional BSOD too. This seems to be becoming more frequent, but it is still relatively rare and there is no apparent pattern to it.

    It is difficult to identify when exactly the problem started, but it seems to be sometime after I rebuilt the machine (new chassis, SSD, Memory).

    I now have a 128GB SSD as my system drive, a 500GB user drive, and another 500GB drive for other storage. All drives have clean SMART data and chkdsk reports no issues. I suppose I am suspicious because this is my first SSD system and the first time I've experienced the issue.

    Installed are 2x2GB DDR2 sticks of RAM. I've tested them with the windows utility and Memtest86, no issues.

    The only other two changes were that I installed a 64bit version of windows and housed everything in a new case, but I can't see how either of those would be a problem?

    I've updated all drivers, scanned with Windows Defender and Malware Bytes, removed external devices and swapped the PSU, all to no avail.

    It's a bit worrying as I'm working on a few theses for tight deadlines and do not want to rely on Word's autosaves! Any help or advice would be greatly appreciated. I have used the 7 Forums Diagnostics tool and attached the zip file to the post.

    Thanks in advance

    [EDIT: Read the post here: http://windows7forums.com/windows-7-support/52249-temporary-unresponsiveness-after-startup.html . Booted in diagnostic start up and all was fine - so I'm guessing it's service/startup program related? Set to skeleton boot with only essential programs and services (but including things that diagnostic doesn't, so as to enable wifi etc), problem returned. How to go about identifying the boot service or program that leads to the hangs??]
     

    Attached Files:

    #1 TerraFirma, Mar 27, 2013
    Last edited: Mar 27, 2013
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    The easiest thing to do (IMO) is a clean boot: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    If that stops the problem, then enable ½ of the 3rd party services to test, then do the other half. If it doesn't affect things, then enable all the 3rd party services.

    Then do ½ of the startups, then do the other ½, etc, etc, etc - until you nail down the one that's causing the problem.

    From the uploaded reports:

    You have an Edimax nLite Wireless USB Adapter
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
    Intel IDE storage driver
    http://www.carrona.org/drivers/driver.php?id=intelide.sys

    nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Wed Mar 27 10:11:08.504 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-11637-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]0 days 19:48:41.018[/B]
    Probably caused by :[B]csrss.exe[/B]
    BugCheck [B]F4, {3, fffffa80061ef060, fffffa80061ef340, fffff80002f8f470}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
    Arguments: 
    Arg1: 0000000000000003, Process
    Arg2: fffffa80061ef060, Terminating object
    Arg3: fffffa80061ef340, Process image file name
    Arg4: fffff80002f8f470, Explanatory message (ascii)
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_csrss.exe[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2399[/B]
      BIOS Version                  PRG3110H.86A.0071.2010.0318.1704
      BIOS Release Date             03/18/2010
      Manufacturer                                                   
      Product Name                                                   
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Mar 25 09:06:06.968 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032513-9391-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]11 days 21:25:50.020[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a )[/B]
    BugCheck [B]7A, {fffff6fb80008000, ffffffffc000000e, 115b52880, fffff70001000000}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
    Arguments: 
    Arg1: fffff6fb80008000, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 0000000115b52880, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff70001000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000000e
    PROCESS_NAME:  ipoint.exe
    FAILURE_BUCKET_ID: [B]X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+36c1a[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2400[/B]
      BIOS Version                  PRG3110H.86A.0071.2010.0318.1704
      BIOS Release Date             03/18/2010
      Manufacturer                                                   
      Product Name                                                   
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Mar  6 09:59:11.141 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-13884-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]1 days 0:17:27.045[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a )[/B]
    BugCheck [B]7A, {fffff6fb41ffbf58, ffffffffc000000e, 2f65d884, fffff683ff7eb880}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
    Arguments: 
    Arg1: fffff6fb41ffbf58, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 000000002f65d884, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff683ff7eb880, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000000e
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: [B]X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+36c1a[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2399[/B]
      BIOS Version                  PRG3110H.86A.0071.2010.0318.1704
      BIOS Release Date             03/18/2010
      Manufacturer                                                   
      Product Name                                                   
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Wed Mar 27 10:11:08.504 2013 (UTC - 4:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    [COLOR=RED][B]intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
    igdkmd64.sys                Wed Sep 23 15:22:57 2009 (4ABA7591)
    npf.sys                     Tue Oct 20 14:00:19 2009 (4ADDFAB3)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    [COLOR=RED][B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)[/B][/COLOR]
    [COLOR=RED][B]nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)[/B][/COLOR]
    RTKVHD64.sys                Tue Sep 14 05:17:43 2010 (4C8F3DB7)
    pbfilter.sys                Sat Nov  6 22:23:54 2010 (4CD60DBA)
    eudskacs.sys                Thu Dec 22 09:58:29 2011 (4EF34595)
    eubakup.sys                 Thu Dec 22 09:58:33 2011 (4EF34599)
    EuFdDisk.sys                Thu Dec 22 09:59:00 2011 (4EF345B4)
    agxwjgrh.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
    EUBKMON.sys                 Wed Feb  8 02:43:57 2012 (4F3227BD)
    [COLOR=RED][B]sptd.sys                    Sat Mar  3 11:45:52 2012 (4F524AC0)[/B][/COLOR]
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    point64.sys                 Wed Jan  9 06:15:52 2013 (50ED5168)
    dc3d.sys                    Wed Jan  9 06:16:07 2013 (50ED5177)
    netr28ux.sys                Tue Feb  5 05:18:03 2013 (5110DC5B)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Mar 25 09:06:06.968 2013 (UTC - 4:00)**************************
    ajb5k106.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Mar  6 09:59:11.141 2013 (UTC - 4:00)**************************
    addh79u1.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=pbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
    http://www.carrona.org/drivers/driver.php?id=eubakup.sys
    http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys
    http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
    .
     
    #2 usasma, Mar 28, 2013
    Last edited: Mar 28, 2013
  3. TerraFirma

    TerraFirma New Member

    Joined:
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    Thanks for your prompt and thorough reply,Usasma.

    You're right, the start-up lag disappeared with a clean boot. Am in the process of re-enabling services and start up items to try and see what was causing the issue, will report back if I identify it.
    [Edit: This is very odd. I have now enabled all third party services and the start-up programs I was using before the clean boot, but the problem has not come back. I'm not complaining, but it's curious that there is ostensibly no difference between the clean boot and laggy boot... Would've been nice to identify the culprit.]

    I think the BSOD must be a separate issue, being that it is comparatively rare. After sorting the above, I updated my Edimax driver to a new beta version, but I was already running a windows 7 one.

    I also updated daemon tools, that was well out of date since updates were disabled. Do you think the update is enough, or are all versions of the SPTD driver troublesome? I could cope without it if it needs to be removed...

    Regarding the other 3 drivers you identified (intelide and the two for the USB 3 adapter), I could not find an updated version of these using windows, the intel driver check, or manufacturer websites. So you recommend deleting them? Wouldn't that mean I won't be able to use my USB3.0 ports or IDE storage?

    Problem with the BSOD is that its so rare that it's going to be difficult to know when it's been solved.

    Thanks again for your help.
     
    #3 TerraFirma, Mar 28, 2013
    Last edited: Mar 28, 2013
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Daemon Tools (along with the Alcohol % software) is a known cause of BSOD's - and is, IME, the most common reason that we see BSOD's on th forums. I'd get rid of it if it were on my system.

    Don't delete the other drivers! It may render your system unbootable!
    Let's just wait on them and see what happens.
     
  5. TerraFirma

    TerraFirma New Member

    Joined:
    Mar 27, 2013
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    1
    BSOD strikes again! Any help analyzing is much appreciated...
     

    Attached Files:

  6. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
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    83
    1) sptd.sys from Daemon Tools is still installed
    2) I/O Error listed in memory dump - run hardware diagnostics: Hardware Diagnostics (start with the hard drive tests)
    3) Other drivers (that you couldn't update) can't be ruled out until the above items are fixed.

    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Fri Mar 29 12:56:57.174 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-9328-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]1 days 3:01:03.688[/B]
    Probably caused by :[B]wininit.exe[/B]
    BugCheck [B]F4, {3, fffffa80056c2060, fffffa80056c2340, fffff80002fd3470}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
    Arguments: 
    Arg1: 0000000000000003, Process
    Arg2: fffffa80056c2060, Terminating object
    Arg3: fffffa80056c2340, Process image file name
    Arg4: fffff80002fd3470, Explanatory message (ascii)
    PROCESS_NAME:  wininit.exe
    BUGCHECK_STR:  0xF4_IOERR
    FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_wininit.exe[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2399[/B]
      BIOS Version                  PRG3110H.86A.0071.2010.0318.1704
      BIOS Release Date             03/18/2010
      Manufacturer                                                   
      Product Name                                                   
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Fri Mar 29 12:56:57.174 2013 (UTC - 4:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    [COLOR=RED][B]intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
    igdkmd64.sys                Wed Sep 23 15:22:57 2009 (4ABA7591)
    npf.sys                     Tue Oct 20 14:00:19 2009 (4ADDFAB3)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    [COLOR=RED][B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)[/B][/COLOR]
    [COLOR=RED][B]nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)[/B][/COLOR]
    RTKVHD64.sys                Tue Sep 14 05:17:43 2010 (4C8F3DB7)
    eudskacs.sys                Thu Dec 22 09:58:29 2011 (4EF34595)
    eubakup.sys                 Thu Dec 22 09:58:33 2011 (4EF34599)
    EuFdDisk.sys                Thu Dec 22 09:59:00 2011 (4EF345B4)
    a2742sfg.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
    EUBKMON.sys                 Wed Feb  8 02:43:57 2012 (4F3227BD)
    netr28ux.sys                Fri Mar  2 05:57:24 2012 (4F50A794)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    [COLOR=RED][B]sptd.sys                    Sat Aug 18 17:05:38 2012 (503003A2)[/B][/COLOR]
    point64.sys                 Wed Jan  9 06:15:52 2013 (50ED5168)
    dc3d.sys                    Wed Jan  9 06:16:07 2013 (50ED5177)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
    http://www.carrona.org/drivers/driver.php?id=eubakup.sys
    http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys
    a2742sfg.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
     
  7. TerraFirma

    TerraFirma New Member

    Joined:
    Mar 27, 2013
    Messages:
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    Likes Received:
    1
    Thanks John,

    I'll get on that and report back.
     

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