Windows 7 BSOD Troubles...thanks in advance for any help.

jcannon984 · Oct 25, 2012

My computer is having a variety of performance issues that usually culminate in a BSOD. I ran the W7F Diagnostic tool to get some info and have attached it below. If anyone can offer any insight into how I might address this problem it would be much appreciated. Thanks in advance. Oh and the computer is a Toshiba Satellite L755 with an Intel Core i3-2310M @ 2.10 GHz. Thanks again. View attachment W7F_25-10-2012.zip

GeneralHiningII · Oct 26, 2012

Will post an analysis soon, depends (probably a few hours)

usasma · Oct 27, 2012

avast! Network Shield Support ROOT\LEGACY_ASWTDI\0000 This device is not present, is not working properly, or does not have all its drivers installed.

SBRE ROOT\LEGACY_SBRE\0000 This device is not present, is not working properly, or does not have all its drivers installed.

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

You should only have 1 antivirus and 1 firewall running on your system. Please un-install both the Avast and the Sunbelt Antimalware as they are both having problems. Then please install a free antivirus for protection while we're troubleshooting: Link Removed - Invalid URL

The Security Processor Loader Driver is usually present due to either a current malware infection - or damage caused by an infections that was subsequently removed. Regardless of which, please run several of these free scans to ensure that your system is clean of viruses: Link Removed - Invalid URL

Please also un-install SpyBot Search & Destroy TeaTimer.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
CD-ROM Class Filter Driver by Gear Software Also comes with iTunes
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys

QIOMem.sys Mon Jun 15 01:58:48 2009 (4A35E318)
TOSHIBA Generic IO & Memory Access
http://www.carrona.org/drivers/driver.php?id=QIOMem.sys

TVALZFL.sys Fri Jun 19 06:05:44 2009 (4A3B62F8)
TVALZ Filter Driver - Toshiba
http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys

tos_sps64.sys Wed Jun 24 01:31:09 2009 (4A41BA1D)
Toshiba tos_sps64 Service
http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys

TVALZ_O.SYS Mon Jul 13 22:19:26 2009 (4A5BEB2E)
TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS

tdcmdpst.sys Thu Jul 30 04:39:35 2009 (4A715C47)
Toshiba ODD Writing Driver (CD/DVD)
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Thu Oct 25 11:18:58.000 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102512-25568-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:50:14.296[/B]
BugCheck Code: [B]BugCheck A, {0, 2, 0, fffff80002e9b442}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e9b442, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_dxgmms1!VidMmiProcessTerminationCommand+5f[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 25 10:24:43.395 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102512-14367-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:06:01.691[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800031cc6ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031cc6ea, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]TecoService.ex[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 21 14:57:42.168 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102112-39483-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:23:29.073[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80002eba7ef, 0, 7efa0000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002eba7ef, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa0000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]cmd.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 20 20:51:17.794 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102012-22666-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:11:20.699[/B]
BugCheck Code: [B]BugCheck A, {26000000dc, 2, 1, fffff80002efe405}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
Arguments: 
Arg1: 00000026000000dc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002efe405, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!KeStackAttachProcess+115[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 17 21:51:08.051 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101712-18782-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 5:16:37.957[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800031906ea, 1, 18}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031906ea, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]GoogleUpdate.e[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 18:06:04.538 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101412-41979-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 4:34:34.833[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800031ca6ea, 1, 18}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031ca6ea, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]igfxsrvc.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 12:04:42.691 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101412-59124-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:07:15.158[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800031ca6ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031ca6ea, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]WerFault.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 11:26:18.753 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101412-51651-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:04:15.049[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800031d86ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031d86ea, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 11:21:42.729 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101412-56378-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:03:27.634[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800031826ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031826ea, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Thu Oct 25 11:18:58.000 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
[COLOR=RED][B]QIOMem.sys                  Mon Jun 15 01:58:48 2009 (4A35E318)[/B][/COLOR]
[COLOR=RED][B]TVALZFL.sys                 Fri Jun 19 06:05:44 2009 (4A3B62F8)[/B][/COLOR]
[COLOR=RED][B]tos_sps64.sys               Wed Jun 24 01:31:09 2009 (4A41BA1D)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]TVALZ_O.SYS                 Mon Jul 13 22:19:26 2009 (4A5BEB2E)[/B][/COLOR]
tdcmdpst.sys                Thu Jul 30 04:39:35 2009 (4A715C47)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rtl8192Ce.sys               Tue Jan  4 11:50:10 2011 (4D234FC2)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
pgeffect.sys                Sun Jan 16 21:09:10 2011 (4D33A4C6)
SynTP.sys                   Thu Feb  3 21:59:28 2011 (4D4B6B90)
CHDRT64.sys                 Thu Jul  7 03:02:12 2011 (4E1559F4)
igdkmd64.sys                Wed Aug 31 15:53:13 2011 (4E5E9129)
aswFsBlk.SYS                Tue Aug 21 05:04:55 2012 (50334F37)
aswMonFlt.sys               Tue Aug 21 05:05:00 2012 (50334F3C)
aswTdi.SYS                  Tue Aug 21 05:05:01 2012 (50334F3D)
aswrdr2.sys                 Tue Aug 21 05:05:16 2012 (50334F4C)
aswSP.SYS                   Tue Aug 21 05:05:54 2012 (50334F72)
aswSnx.SYS                  Tue Aug 21 05:05:56 2012 (50334F74)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 18:06:04.538 2012 (UTC - 4:00)**************************
SBREdrv.sys                 Wed Oct 26 12:41:21 2011 (4EA83831)
sbapifs.sys                 Mon Nov 28 21:18:16 2011 (4ED440E8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 12:04:42.691 2012 (UTC - 4:00)**************************
avgtpx64.sys                Thu Jul 19 10:07:13 2012 (50081491)
avgloga.sys                 Thu Aug  9 07:45:25 2012 (5023A2D5)
avgrkx64.sys                Thu Aug  9 22:33:54 2012 (50247312)
avgidsdrivera.sys           Mon Aug 13 10:28:50 2012 (50290F22)
avgldx64.sys                Wed Sep 12 05:35:55 2012 (5050577B)
avgtdia.sys                 Wed Sep 12 05:37:36 2012 (505057E0)
avgmfx64.sys                Thu Sep 13 23:14:31 2012 (5052A117)
avgidsha.sys                Mon Sep 17 12:46:31 2012 (505753E7)
[/FONT]

Windows 7 BSOD Troubles...thanks in advance for any help.

jcannon984

New Member

GeneralHiningII

Fantastic Member

usasma

Fantastic Member

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