Windows 7 BSOD when i connect to internet via 3G Dongle

colosalvictor

New Member
Joined
Dec 10, 2012
Messages
25
I have a laptop with Windows 7 Home Premium 64 bit. It gives BSOD when I try to use my data card (Reliance). The error comes exactly when I click on "Connect" button.

Attached the dump files. Can some analyse and provide me a resolution.
 

Attachments

Solution
Only 108 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates

Only 835 mB of RAM available - please do not run so many open applications at one time. If you must, then please upgrade to get more RAM

These devices need to have their drivers installed:
Not Available ACPI\SMO8800\1 The drivers for this device are not installed.

Multimedia Controller PCI\VEN_1131&DEV_7231&SUBSYS_0B071461&REV_AA\4&4860BB6&0&00E0 The drivers for this device are not installed.

The first device is normally the accelerometer/drop sensor.
The second device will depend upon the make and model of your system.

Once all this is done, please post back and let us know if the system still...
I apologize for the delay in responding, but I have been scanning the forums and your post (among others) hasn't shown up. I'll contact a staff member to see if they can fix it.

Also, please provide this info in order to get a more complete analysis: Link Removed

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).


Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
Link Removed

nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
Link Removed

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
Link Removed

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Link Removed

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Dec  9 11:58:07.875 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-34164-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:14:31.326[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff8000378f560, 2, fffffa8004c72600, fffffa8004c72600}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff8000378f560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa8004c72600, workitem parameter
Arg4: fffffa8004c72600, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  9 11:30:32.180 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-16582-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:00:15.631[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff800037d5560, 2, fffffa800b467380, fffffa800b467380}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff800037d5560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800b467380, workitem parameter
Arg4: fffffa800b467380, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  9 09:29:08.194 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-18595-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:52:38.272[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff80003784560, 2, fffffa8007948400, fffffa8007948400}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff80003784560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa8007948400, workitem parameter
Arg4: fffffa8007948400, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  9 08:35:30.143 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-26847-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:08:43.782[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff800037c8560, 2, fffffa8007720960, fffffa8007720960}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff800037c8560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa8007720960, workitem parameter
Arg4: fffffa8007720960, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  9 08:26:08.155 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-25755-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:37:46.606[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff8000378b560, 2, fffffa800c0abe00, fffffa800c0abe00}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff8000378b560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800c0abe00, workitem parameter
Arg4: fffffa800c0abe00, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  9 03:06:40.742 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-32682-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:03:02.819[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff80003789560, 2, fffffa800a23de90, fffffa800a23de90}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff80003789560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800a23de90, workitem parameter
Arg4: fffffa800a23de90, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  9 03:02:02.476 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-31122-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:07:19.943[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff800037be560, 2, fffffa800af15e40, fffffa800af15e40}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff800037be560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800af15e40, workitem parameter
Arg4: fffffa800af15e40, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec  8 14:53:50.715 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120912-25521-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:02:34.166[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff8000377b560, 2, fffffa80096324c0, fffffa80096324c0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff8000377b560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa80096324c0, workitem parameter
Arg4: fffffa80096324c0, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xE1_nt!IopProcessWorkItem+0[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A07
  BIOS Release Date             03/29/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Dec  9 11:58:07.875 2012 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
btwl2cap.sys                Mon Mar  1 21:25:23 2010 (4B8C7713)
iaStor.sys                  Wed Mar  3 21:51:31 2010 (4B8F2033)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
[B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)[/B]
[B]nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)[/B]
NETw5s64.sys                Mon May 31 15:05:02 2010 (4C04085E)
IntcDAud.sys                Mon Jun 21 05:45:55 2010 (4C1F34D3)
qicflt.sys                  Thu Jul  1 21:46:34 2010 (4C2D44FA)
btwampfl.sys                Mon Jul 12 21:41:18 2010 (4C3BC43E)
SynTP.sys                   Thu Jul 15 20:01:32 2010 (4C3FA15C)
btwavdt.sys                 Mon Jul 19 17:42:27 2010 (4C44C6C3)
btwaudio.sys                Mon Jul 19 17:43:27 2010 (4C44C6FF)
btwrchid.sys                Mon Jul 19 17:43:43 2010 (4C44C70F)
igdkmd64.sys                Wed Jul 28 17:10:36 2010 (4C509CCC)
nvBridge.kmd                Wed Aug 25 13:35:06 2010 (4C75544A)
nvlddmkm.sys                Wed Aug 25 13:39:53 2010 (4C755569)
nvpciflt.sys                Wed Aug 25 13:40:34 2010 (4C755592)
RTKVHD64.sys                Tue Nov  9 05:44:10 2010 (4CD925FA)
ewusbmdm.sys                Thu Dec 23 22:48:36 2010 (4D141814)
ew_jubusenum.sys            Sun Jan 30 05:19:33 2011 (4D453B35)
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
uimx64.sys                  Wed Aug  3 19:28:27 2011 (4E39D99B)
UimFIO.SYS                  Wed Aug  3 19:28:30 2011 (4E39D99E)
Uim_IMx64.sys               Wed Aug  3 19:28:39 2011 (4E39D9A7)
uim_vimx64.sys              Wed Aug  3 19:28:50 2011 (4E39D9B2)
[B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B]
mfehidk.sys                 Wed May 30 11:35:13 2012 (4FC63E31)
mfewfpk.sys                 Wed May 30 11:35:28 2012 (4FC63E40)
mfeapfk.sys                 Wed May 30 11:35:57 2012 (4FC63E5D)
mfeavfk.sys                 Wed May 30 11:36:18 2012 (4FC63E72)
mfefirek.sys                Wed May 30 11:38:10 2012 (4FC63EE2)
cfwids.sys                  Wed May 30 11:38:43 2012 (4FC63F03)
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
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John, Tons of Thanks to you for helping me in this with a detailed explanation.

I have attached the files generated out of diagnostic tool. Please get it analysed and try to spot what the exact problem is.

As of now, I have removed Daemon tools and sptd.sys drivers. I will look into the outdated drivers and get back to you if have any difficulties in doing that.

Thank you so much!!!
 

Attachments

Only 108 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates

Only 835 mB of RAM available - please do not run so many open applications at one time. If you must, then please upgrade to get more RAM

These devices need to have their drivers installed:
Not Available ACPI\SMO8800\1 The drivers for this device are not installed.

Multimedia Controller PCI\VEN_1131&DEV_7231&SUBSYS_0B071461&REV_AA\4&4860BB6&0&00E0 The drivers for this device are not installed.

The first device is normally the accelerometer/drop sensor.
The second device will depend upon the make and model of your system.

Once all this is done, please post back and let us know if the system still BSOD's when you click on the "Connect" button.
 
Solution
I have removed Daemon tools, sptd.sys drivers and McAcfee anti-virus too. It seems the BSOD stopped.

Anyway I will try to rectify all the driver issues. I'm still having troubles in finding the latest drivers for the missing and outdated ones. Please see if you can get anything for mine.

Many thanks for the help!!!
 
Just do what you're able to do.
We'll see what happens and then will make choices/updates based on that.
Good luck!
 
Thank you !!!

I will do whatever i can and then Grab all the system information like what i shared before. Then review it and let me know how the system/drivers statuses are...
 
I have updated all the drivers I can.


Installed windows update
nusb3hub.sys
nusb3xhc.sys
dtsoftbus01.sys - removed
Not Available ACPI\SMO8800\1 The drivers for this device are installed.
Multimedia Controller PCI\VEN_1131&DEV_7231&SUBSYS_0B071461&REV_AA\4&4860BB6&0&00E0 The drivers for this device are installed.




I have now attached the zip with all the system info. Can you please review and let me know how is the status of my system and drivers?


Thanks!!!!
 

Attachments

I get the driver info from the memory dump reports.
Let's just wait and see if there's any further BSOD's.
 
Thank you so much!!!

I'm not getting any BSOD after I did the above updates. Hurray!!!

Just wanted your confirmation that I have all the drivers installed and are up to date. Can you please....?