BSOD When I plugged in my Logitech Camera

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by nerfuin13, Jan 30, 2014.

  1. nerfuin13

    nerfuin13 Well-Known Member

    Dec 23, 2013
    Likes Received:
    My logitech camera wasn't working when it was plugged in so I unplugged it, and plugged it back in. I looked back and I had a blue screen. I have no idea if it has any relevance to the bluescreen but please help. I don't want this problem again.

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Aug 28, 2007
    Likes Received:
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck C2, {7, 109b, 40f0006, fffffa80127beec0}
    *** WARNING: Unable to verify timestamp for asmthub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    GetPointerFromAddress: unable to read from fffff800032ff100
    GetUlongFromAddress: unable to read from fffff800032ff1c0
    Probably caused by : asmthub3.sys ( asmthub3+3288 )
    Followup: MachineOwner
    looks like USB3 drivers were the culprit and some, depending on age, are known for causing bsod. I'll have a look through the dmp file and see what crops up:

    AE2500w764.sys Tue Mar 29 01:22:08 2011: Linksys Network Adapter Wifi driver update if possible:

    asmthub3.sys Fri Aug 16 20:28:54 2013: ASMedia ASM1042 USB3 driver and the one cited above as the culprit (along with the firmware driver). A later version of the driver can be found here (top in the central list of downloads):

    asmtxhci.sys Fri Aug 16 20:28:42 2013: As above. Please update using the webpage specified above, it's the second download down in the central list.

    lvuvc64.sys Fri Sep 21 20:03:12 2012: Logitech USB Video Class Driver (WebCam) please update:,en

    Please post any further dmp files.

Share This Page