BSOD When I plugged in my Logitech Camera


Well-Known Member
My logitech camera wasn't working when it was plugged in so I unplugged it, and plugged it back in. I looked back and I had a blue screen. I have no idea if it has any relevance to the bluescreen but please help. I don't want this problem again.



Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 40f0006, fffffa80127beec0}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
*** WARNING: Unable to verify timestamp for asmtxhci.sys
*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
GetPointerFromAddress: unable to read from fffff800032ff100
GetUlongFromAddress: unable to read from fffff800032ff1c0
Probably caused by : asmthub3.sys ( asmthub3+3288 )

Followup: MachineOwner
looks like USB3 drivers were the culprit and some, depending on age, are known for causing bsod. I'll have a look through the dmp file and see what crops up:

AE2500w764.sys Tue Mar 29 01:22:08 2011: Linksys Network Adapter Wifi driver update if possible:

asmthub3.sys Fri Aug 16 20:28:54 2013: ASMedia ASM1042 USB3 driver and the one cited above as the culprit (along with the firmware driver). A later version of the driver can be found here (top in the central list of downloads):

asmtxhci.sys Fri Aug 16 20:28:42 2013: As above. Please update using the webpage specified above, it's the second download down in the central list.

lvuvc64.sys Fri Sep 21 20:03:12 2012: Logitech USB Video Class Driver (WebCam) please update:,en

Please post any further dmp files.

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