BSOD Win32k.sys

#1
Hello,

So I've been randomly getting this BSOD coming up on my machine since I rebuilt it recently. I would say maybe 2-3 months ago. I can't pinpoint when it will happen it is just extremely random. I'm on Windows 7 64-bit Ultimate. If there is anything needed to figure out this problem, please let me know.
 


usasma

Fantastic Member
Microsoft Community Contributor
#2
Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html


For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
There are no memory dumps in the uploaded reports. There's many reasons for this - but here's some suggestions:
1) Don't use disk cleaners (like CCleaner) while we're troubleshooting - it deletes the memory dumps.
2) Try this to see if there are any memory dumps to recover:
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
There are enough signs here that that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
Only 149 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

This device is disabled. Is it deliberate? If so, why?
High Definition Audio Controller PCI\VEN_1002&DEV_AA50&SUBSYS_AA501002&REV_00\4&33E4407A&0&0158 This device is disabled.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Please uninstall Gigabyte ET6 (Easy Tune). If you also have Gigabyte Easy Saver installed - please uninstall that. Both are known to cause BSOD's on some Windows systems.
 


Ninethe

Senior Member
#5
Not to detract from usasma's advice, but I've experienced the exact same BSOD and by trial and error, I've just learned that Windows Update KB3070102 definitely causes this exact problem!

I recommend uninstalling it if you can (the Windows Update app has an uninstall feature), or else a system restore from before it was updated, or the least friendly option, performing another install (since you probably can't boot properly to be able to perform a repair install) and carefully excluding KB3070102


Good luck!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
And again.. Check the date bud. :)
 


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