BSOD Win32k.sys

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by auxois, May 22, 2013.

  1. auxois

    auxois New Member

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    Hello,

    So I've been randomly getting this BSOD coming up on my machine since I rebuilt it recently. I would say maybe 2-3 months ago. I can't pinpoint when it will happen it is just extremely random. I'm on Windows 7 64-bit Ultimate. If there is anything needed to figure out this problem, please let me know.
     
  2. usasma

    usasma Fantastic Member
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    Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html


    For starters:
     
  3. auxois

    auxois New Member

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  4. usasma

    usasma Fantastic Member
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    There are no memory dumps in the uploaded reports. There's many reasons for this - but here's some suggestions:
    1) Don't use disk cleaners (like CCleaner) while we're troubleshooting - it deletes the memory dumps.
    2) Try this to see if there are any memory dumps to recover:
    There are enough signs here that that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    SP1 isn't installed, please do the following:
    Only 149 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    This device is disabled. Is it deliberate? If so, why?
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please uninstall Gigabyte ET6 (Easy Tune). If you also have Gigabyte Easy Saver installed - please uninstall that. Both are known to cause BSOD's on some Windows systems.
     
  5. Ninethe

    Ninethe Well-Known Member

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    Not to detract from usasma's advice, but I've experienced the exact same BSOD and by trial and error, I've just learned that Windows Update KB3070102 definitely causes this exact problem!

    I recommend uninstalling it if you can (the Windows Update app has an uninstall feature), or else a system restore from before it was updated, or the least friendly option, performing another install (since you probably can't boot properly to be able to perform a repair install) and carefully excluding KB3070102


    Good luck!
     
  6. kemical

    kemical Windows Forum Admin
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    And again.. Check the date bud. :)
     

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