BSOD

#1
Hi friends,

I am using Windows 7 Ultimate.I am facing the BSOD problem in my Compaq presario laptop and the error details are...



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033


Additional information about the problem:
BCCode: c000021a
BCP1: 8A06A460
BCP2: 00000000
BCP3: C0000001
BCP4: 00100568
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


Files that help describe the problem:
C:\Windows\Minidump\020912-15444-01.dmp
C:\Users\kprabhucs\AppData\Local\Temp\WER-48126-0.sysdata.xml


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I am here attached the Dump files!!!



Please help me to fix this......Thx in advance
 


Attachments

Trouble

Noob Whisperer
#2
Unable to get much from your two dump files.
Code:
WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: 917f9218, String that identifies the problem.
Arg2: c0000189, Error Code.
Arg3: 00000000
Arg4: 00000000
Debugging Details:
------------------
c0000005 Exception in ext.analyze debugger extension.
      PC: ffb21806  VA: 00000001  R/W: 0  Parameter: 00000000
AND
Code:
[COLOR=#ff0000][U][B]Unknown bugcheck code[/B][/U][/COLOR] (c00002e3)
Unknown bugcheck description
Arguments:
Arg1: 8d2d3008
Arg2: c0000189
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0xc00002e3
ERROR_CODE: (NTSTATUS) 0xc00002e3 - [U][B]Security Accounts Manager initialization failed[/B][/U] because of the following error:  %hs  Error Status: 0x%x.  [U][B]Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.
[/B][/U]
EXCEPTION_CODE: (NTSTATUS) 0xc00002e3 - [U][B]Security Accounts Manager initialization failed[/B][/U] because of the following error:  %hs  Error Status: 0x%x.  [U][B]Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.[/B][/U]
EXCEPTION_PARAMETER1:  8d2d3008
EXCEPTION_PARAMETER2:  c0000189
EXCEPTION_PARAMETER3:  00000000
EXCEPTION_PARAMETER4: 0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  lsass.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 82ad820b to 828ddd10
STACK_TEXT:  
820238e4 82ad820b 0000004c c00002e3 8202396c nt!KeBugCheckEx+0x1e
82023934 82b2a5d9 00000001 0000004c c00002e3 nt!PoShutdownBugCheck+0x81
82023af4 829dcc2e c00002e3 00000002 00000001 nt!ExpSystemErrorHandler+0x567
82023ca4 829dcaf5 c00002e3 00000002 00000001 nt!ExpRaiseHardError+0xbf
82023d14 8284442a c00002e3 00000002 00000001 nt!NtRaiseHardError+0x11a
82023d14 777064f4 c00002e3 00000002 00000001 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0022f8f4 00000000 00000000 00000000 00000000 0x777064f4
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiFastCallEntry+12a
8284442a f6456c01        test    byte ptr [ebp+6Ch],1
SYMBOL_STACK_INDEX:  5
SYMBOL_NAME:  nt!KiFastCallEntry+12a
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007
FAILURE_BUCKET_ID:  0xc00002e3_nt!KiFastCallEntry+12a
BUCKET_ID:  0xc00002e3_nt!KiFastCallEntry+12a
I suggest you start with this How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?
Follow that up by grabbing this program and a blank CD Microsoft Standalone System Sweeper Beta | Microsoft Connect (get the correct version for your system architecture) Double click the program and it will create a bootable CD with which you can boot your system, independent of the OS and run a FULL System Scan.
You seem to have a few older drivers which may need addressing
Rtnicxp.sys 5/30/2008 9:12 Realtek 10/100/1000 NDIS 5.1 Driver
VSTCNXT3.SYS 10/15/2008 18:29 Conexant SoftK56 Modem Driver
VSTAZL3.SYS 10/15/2008 18:30 Conexant SoftK56 Modem
VSTDPV3.SYS 10/15/2008 18:32 Conexant SoftK56 Modem Driver
igdkmd32.sys 5/6/2009 12:13 Intel Graphics driver
athr.sys 6/9/2009 12:04 Atheros network adapter driver
and you evidently do not have SP1 installed Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
Then:
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7...you-filling-your-system-specs.html#post235529 .
Good luck
Randy
 


Last edited:
#3
thank for your reply.... and i didn't do anything but the blue screen error doesn't show up and also the unexpected shutdown...and i use the device doctor its shows some of the device must be updated shall i continue with it or not and also i use the tdsskiller its shows no threads found!!..

soon i will posted my errs in detail...
 


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