1. Prabhu Krishnan

    Prabhu Krishnan Active Member

    Joined:
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    Hi friends,

    I am using Windows 7 Ultimate.I am facing the BSOD problem in my Compaq presario laptop and the error details are...



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033


    Additional information about the problem:
    BCCode: c000021a
    BCP1: 8A06A460
    BCP2: 00000000
    BCP3: C0000001
    BCP4: 00100568
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    Files that help describe the problem:
    C:\Windows\Minidump\020912-15444-01.dmp
    C:\Users\kprabhucs\AppData\Local\Temp\WER-48126-0.sysdata.xml


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    I am here attached the Dump files!!!



    Please help me to fix this......Thx in advance
     

    Attached Files:

  2. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
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    Unable to get much from your two dump files.
    Code:
    WINLOGON_FATAL_ERROR (c000021a)
    The Winlogon process terminated unexpectedly.
    Arguments:
    Arg1: 917f9218, String that identifies the problem.
    Arg2: c0000189, Error Code.
    Arg3: 00000000
    Arg4: 00000000
    Debugging Details:
    ------------------
    c0000005 Exception in ext.analyze debugger extension.
          PC: ffb21806  VA: 00000001  R/W: 0  Parameter: 00000000
    AND
    Code:
    [COLOR=#ff0000][U][B]Unknown bugcheck code[/B][/U][/COLOR] (c00002e3)
    Unknown bugcheck description
    Arguments:
    Arg1: 8d2d3008
    Arg2: c0000189
    Arg3: 00000000
    Arg4: 00000000
    BUGCHECK_STR:  0xc00002e3
    ERROR_CODE: (NTSTATUS) 0xc00002e3 - [U][B]Security Accounts Manager initialization failed[/B][/U] because of the following error:  %hs  Error Status: 0x%x.  [U][B]Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.
    [/B][/U]
    EXCEPTION_CODE: (NTSTATUS) 0xc00002e3 - [U][B]Security Accounts Manager initialization failed[/B][/U] because of the following error:  %hs  Error Status: 0x%x.  [U][B]Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.[/B][/U]
    EXCEPTION_PARAMETER1:  8d2d3008
    EXCEPTION_PARAMETER2:  c0000189
    EXCEPTION_PARAMETER3:  00000000
    EXCEPTION_PARAMETER4: 0
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  lsass.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 82ad820b to 828ddd10
    STACK_TEXT:  
    820238e4 82ad820b 0000004c c00002e3 8202396c nt!KeBugCheckEx+0x1e
    82023934 82b2a5d9 00000001 0000004c c00002e3 nt!PoShutdownBugCheck+0x81
    82023af4 829dcc2e c00002e3 00000002 00000001 nt!ExpSystemErrorHandler+0x567
    82023ca4 829dcaf5 c00002e3 00000002 00000001 nt!ExpRaiseHardError+0xbf
    82023d14 8284442a c00002e3 00000002 00000001 nt!NtRaiseHardError+0x11a
    82023d14 777064f4 c00002e3 00000002 00000001 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0022f8f4 00000000 00000000 00000000 00000000 0x777064f4
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiFastCallEntry+12a
    8284442a f6456c01        test    byte ptr [ebp+6Ch],1
    SYMBOL_STACK_INDEX:  5
    SYMBOL_NAME:  nt!KiFastCallEntry+12a
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrpamp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007
    FAILURE_BUCKET_ID:  0xc00002e3_nt!KiFastCallEntry+12a
    BUCKET_ID:  0xc00002e3_nt!KiFastCallEntry+12a
    I suggest you start with this How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?
    Follow that up by grabbing this program and a blank CD Microsoft Standalone System Sweeper Beta | Microsoft Connect (get the correct version for your system architecture) Double click the program and it will create a bootable CD with which you can boot your system, independent of the OS and run a FULL System Scan.
    You seem to have a few older drivers which may need addressing
    and you evidently do not have SP1 installed Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7-support/72212-help-us-help-you-filling-your-system-specs.html#post235529 .
    Good luck
    Randy
     
    #2 Trouble, Feb 19, 2012
    Last edited: Feb 19, 2012
  3. Prabhu Krishnan

    Prabhu Krishnan Active Member

    Joined:
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    Messages:
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    thank for your reply.... and i didn't do anything but the blue screen error doesn't show up and also the unexpected shutdown...and i use the device doctor its shows some of the device must be updated shall i continue with it or not and also i use the tdsskiller its shows no threads found!!..

    soon i will posted my errs in detail...
     

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