bugcode_usb_driver

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by pikili, Jul 10, 2011.

  1. pikili

    pikili New Member

    Joined:
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    Messages:
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    i have a laptop asus n61jq and from time to time the blue screen appears with bugcode_usb_driver error and a long story after.
     

    Attached Files:

  2. kaos

    kaos Senior Member

    Joined:
    May 9, 2011
    Messages:
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    MINIDUMP
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 00000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
    Arg4: 863569d8, TimeoutContext - PortData
    
    Debugging Details:
    
    -------------------------
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xFE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 93139aed to 82b30e3c
    
    STACK_TEXT:  
    8ce4fca4 93139aed 000000fe 00000008 00000006 nt!KeBugCheckEx+0x1e
    8ce4fcc0 93122e2b 86350028 00000005 863569d8 usbhub!UsbhTrapFatalTimeout_x9f+0x28
    8ce4fcec 82c74b25 86350028 863569d8 84f78798 usbhub!UsbhHubProcessChangeWorker+0xa2
    8ce4fd00 82ac203b 86c5ad70 00000000 84f78798 nt!IopProcessWorkItem+0x23
    8ce4fd50 82c629df 00000001 9b001dc1 00000000 nt!ExpWorkerThread+0x10d
    8ce4fd90 82b14219 82ac1f2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    usbhub!UsbhTrapFatalTimeout_x9f+28
    93139aed cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  usbhub!UsbhTrapFatalTimeout_x9f+28
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbhub
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc8a6
    
    FAILURE_BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
    
    BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
    
    Followup: MachineOwner
    ---------
    
    
    
    Code:
    start    end        module name
    80bad000 80bb5000   kdcom    kdcom.dll    Tue Jul 14 02:08:58 2009 (4A5BDAAA)
    82a1d000 82a54000   hal      halmacpi.dll Tue Jul 14 00:11:03 2009 (4A5BBF07)
    82a54000 82e64000   nt       ntkrpamp.exe Sat Apr 09 04:57:09 2011 (4D9FD915)
    8a80c000 8a884000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:06:41 2009 (4A5BDA21)
    8a884000 8a895000   PSHED    PSHED.dll    Tue Jul 14 02:09:36 2009 (4A5BDAD0)
    8a895000 8a89d000   BOOTVID  BOOTVID.dll  Tue Jul 14 02:04:34 2009 (4A5BD9A2)
    8a89d000 8a8df000   CLFS     CLFS.SYS     Tue Jul 14 00:11:10 2009 (4A5BBF0E)
    8a8df000 8a98a000   CI       CI.dll       Tue Jul 14 02:09:28 2009 (4A5BDAC8)
    8a98a000 8a9fb000   Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
    8aa0f000 8aa1d000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
    8aa1d000 8aa65000   ACPI     ACPI.sys     Tue Jul 14 00:11:11 2009 (4A5BBF0F)
    8aa65000 8aa6e000   WMILIB   WMILIB.SYS   Tue Jul 14 00:11:22 2009 (4A5BBF1A)
    8aa6e000 8aa76000   msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
    8aa76000 8aaa0000   pci      pci.sys      Tue Jul 14 00:11:16 2009 (4A5BBF14)
    8aaa0000 8aaab000   vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
    8aaab000 8aabc000   partmgr  partmgr.sys  Tue Jul 14 00:11:35 2009 (4A5BBF27)
    8aabc000 8aac4000   compbatt compbatt.sys Tue Jul 14 00:19:18 2009 (4A5BC0F6)
    8aac4000 8aacf000   BATTC    BATTC.SYS    Tue Jul 14 00:19:15 2009 (4A5BC0F3)
    8aacf000 8aadf000   volmgr   volmgr.sys   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
    8aadf000 8ab2a000   volmgrx  volmgrx.sys  Tue Jul 14 00:11:41 2009 (4A5BBF2D)
    8ab2a000 8ab40000   mountmgr mountmgr.sys Tue Jul 14 00:11:27 2009 (4A5BBF1F)
    8ab40000 8ab49000   atapi    atapi.sys    Tue Jul 14 00:11:15 2009 (4A5BBF13)
    8ab49000 8ab6c000   ataport  ataport.SYS  Tue Jul 14 00:11:18 2009 (4A5BBF16)
    8ab6c000 8ab76000   msahci   msahci.sys   Tue Jul 14 00:45:50 2009 (4A5BC72E)
    8ab76000 8ab84000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:11:15 2009 (4A5BBF13)
    8ab84000 8ab8d000   amdxata  amdxata.sys  Tue May 19 18:57:35 2009 (4A12F30F)
    8ab8d000 8abc1000   fltmgr   fltmgr.sys   Tue Jul 14 00:11:13 2009 (4A5BBF11)
    8abc1000 8abd2000   fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
    8abd2000 8abdc000   AsDsm    AsDsm.sys    Fri Feb 13 06:13:31 2009 (49950F8B)
    8abdc000 8abe4000   lullaby  lullaby.sys  Thu Jun 18 03:42:42 2009 (4A39A9A2)
    8ac00000 8ac09000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:11:14 2009 (4A5BBF12)
    8ac24000 8ad53000   Ntfs     Ntfs.sys     Tue Jul 14 00:12:05 2009 (4A5BBF45)
    8ad53000 8ad7e000   msrpc    msrpc.sys    Tue Jul 14 00:11:59 2009 (4A5BBF3F)
    8ad7e000 8ad91000   ksecdd   ksecdd.sys   Tue Jul 14 00:11:56 2009 (4A5BBF3C)
    8ad91000 8adee000   cng      cng.sys      Tue Jul 14 00:32:55 2009 (4A5BC427)
    8adee000 8adfc000   pcw      pcw.sys      Tue Jul 14 00:11:10 2009 (4A5BBF0E)
    8ae00000 8ae10000   termdd   termdd.sys   Tue Jul 14 01:01:35 2009 (4A5BCADF)
    8ae1e000 8aed5000   ndis     ndis.sys     Tue Jul 14 00:12:24 2009 (4A5BBF58)
    8aed5000 8af13000   NETIO    NETIO.SYS    Fri Apr 09 03:32:21 2010 (4BBE91B5)
    8af13000 8af38000   ksecpkg  ksecpkg.sys  Fri Dec 11 04:04:22 2009 (4B21C4C6)
    8af38000 8af48000   mup      mup.sys      Tue Jul 14 00:14:14 2009 (4A5BBFC6)
    8af48000 8af50000   hwpolicy hwpolicy.sys Tue Jul 14 00:11:01 2009 (4A5BBF05)
    8af50000 8af82000   fvevol   fvevol.sys   Tue Jul 14 00:13:01 2009 (4A5BBF7D)
    8af82000 8af93000   disk     disk.sys     Tue Jul 14 00:11:28 2009 (4A5BBF20)
    8af93000 8afb8000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
    8afeb000 8affe000   wanarp   wanarp.sys   Tue Jul 14 00:55:02 2009 (4A5BC956)
    8b000000 8b02d000   rdyboost rdyboost.sys Tue Jul 14 00:22:02 2009 (4A5BC19A)
    8b034000 8b17d000   tcpip    tcpip.sys    Mon Apr 25 03:36:36 2011 (4DB4DE34)
    8b17d000 8b1ae000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:12:03 2009 (4A5BBF43)
    8b1ae000 8b1b6380   vmstorfl vmstorfl.sys Tue Jul 14 00:28:44 2009 (4A5BC32C)
    8b1b7000 8b1f6000   volsnap  volsnap.sys  Tue Jul 14 00:11:34 2009 (4A5BBF26)
    8b1f6000 8b1fe000   spldr    spldr.sys    Mon May 11 17:13:47 2009 (4A084EBB)
    90205000 90224000   cdrom    cdrom.sys    Tue Jul 14 00:11:24 2009 (4A5BBF1C)
    90224000 9024a680   MpFilter MpFilter.sys Tue Sep 14 22:23:59 2010 (4C8FE7EF)
    9024b000 90252000   Null     Null.SYS     Tue Jul 14 00:11:12 2009 (4A5BBF10)
    90252000 90259000   Beep     Beep.SYS     Tue Jul 14 00:45:00 2009 (4A5BC6FC)
    90259000 90265000   vga      vga.sys      Tue Jul 14 00:25:50 2009 (4A5BC27E)
    90265000 90286000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:25:49 2009 (4A5BC27D)
    90286000 90293000   watchdog watchdog.sys Tue Jul 14 00:24:10 2009 (4A5BC21A)
    90293000 9029b000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:01:40 2009 (4A5BCAE4)
    9029b000 902a3000   rdpencdd rdpencdd.sys Tue Jul 14 01:01:39 2009 (4A5BCAE3)
    902a3000 902ab000   rdprefmp rdprefmp.sys Tue Jul 14 01:01:41 2009 (4A5BCAE5)
    902ab000 902b6000   Msfs     Msfs.SYS     Tue Jul 14 00:11:26 2009 (4A5BBF1E)
    902b6000 902c4000   Npfs     Npfs.SYS     Tue Jul 14 00:11:31 2009 (4A5BBF23)
    902c4000 902db000   tdx      tdx.sys      Tue Jul 14 00:12:10 2009 (4A5BBF4A)
    902db000 902e6000   TDI      TDI.SYS      Tue Jul 14 00:12:12 2009 (4A5BBF4C)
    902e6000 90340000   afd      afd.sys      Mon Apr 25 03:35:37 2011 (4DB4DDF9)
    90340000 90372000   netbt    netbt.sys    Tue Jul 14 00:12:18 2009 (4A5BBF52)
    90372000 90379000   wfplwf   wfplwf.sys   Tue Jul 14 00:53:51 2009 (4A5BC90F)
    90379000 90398000   pacer    pacer.sys    Tue Jul 14 00:53:58 2009 (4A5BC916)
    90398000 903a9000   vwififlt vwififlt.sys Tue Jul 14 00:52:03 2009 (4A5BC8A3)
    903a9000 903b7000   netbios  netbios.sys  Tue Jul 14 00:53:54 2009 (4A5BC912)
    903b7000 903f2000   dtsoftbus01 dtsoftbus01.sys Wed Dec 22 10:19:35 2010 (4D11D0B7)
    903f2000 903fd000   ndistapi ndistapi.sys Tue Jul 14 00:54:24 2009 (4A5BC930)
    92e00000 92e18000   rasl2tp  rasl2tp.sys  Tue Jul 14 00:54:33 2009 (4A5BC939)
    92e22000 92e63000   rdbss    rdbss.sys    Tue Jul 14 00:14:26 2009 (4A5BBFD2)
    92e63000 92e6d000   nsiproxy nsiproxy.sys Tue Jul 14 00:12:08 2009 (4A5BBF48)
    92e6d000 92e77000   mssmbios mssmbios.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    92e77000 92e83000   discache discache.sys Tue Jul 14 00:24:04 2009 (4A5BC214)
    92e83000 92ee7000   csc      csc.sys      Tue Jul 14 00:15:08 2009 (4A5BBFFC)
    92ee7000 92eff000   dfsc     dfsc.sys     Wed Apr 27 03:33:45 2011 (4DB78089)
    92eff000 92f0d000   blbdrive blbdrive.sys Tue Jul 14 00:23:04 2009 (4A5BC1D8)
    92f0d000 92f2e000   tunnel   tunnel.sys   Tue Jul 14 00:54:03 2009 (4A5BC91B)
    92f2e000 92f52000   atikmpag atikmpag.sys Fri Jan 22 13:07:39 2010 (4B59A31B)
    92f52000 92f8b000   dxgmms1  dxgmms1.sys  Tue Jul 14 00:25:25 2009 (4A5BC265)
    92f8b000 92faa000   HDAudBus HDAudBus.sys Tue Jul 14 00:50:55 2009 (4A5BC85F)
    92faa000 92fb9000   usbehci  usbehci.sys  Tue Jul 14 00:51:14 2009 (4A5BC872)
    92fb9000 92fc6000   kbdclass kbdclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
    92fc6000 92fd8000   intelppm intelppm.sys Tue Jul 14 00:11:03 2009 (4A5BBF07)
    92fd8000 92fe0000   ATKACPI  ATKACPI.sys  Wed May 13 02:00:08 2009 (4A0A1B98)
    92fe0000 92fed000   CompositeBus CompositeBus.sys Tue Jul 14 00:45:26 2009 (4A5BC716)
    92fed000 92fff000   AgileVpn AgileVpn.sys Tue Jul 14 00:55:00 2009 (4A5BC954)
    93000000 93023000   mrxsmb   mrxsmb.sys   Wed May 04 03:43:40 2011 (4DC0BD5C)
    93034000 93056000   ndiswan  ndiswan.sys  Tue Jul 14 00:54:34 2009 (4A5BC93A)
    93056000 9306e000   raspppoe raspppoe.sys Tue Jul 14 00:54:53 2009 (4A5BC94D)
    9306e000 93085000   raspptp  raspptp.sys  Tue Jul 14 00:54:47 2009 (4A5BC947)
    93085000 9309c000   rassstp  rassstp.sys  Tue Jul 14 00:54:57 2009 (4A5BC951)
    9309c000 930a6000   rdpbus   rdpbus.sys   Tue Jul 14 01:02:40 2009 (4A5BCB20)
    930a6000 930a7380   swenum   swenum.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
    930a8000 930dc000   ks       ks.sys       Tue Jul 14 00:45:13 2009 (4A5BC709)
    930dc000 930ea000   umbus    umbus.sys    Tue Jul 14 00:51:38 2009 (4A5BC88A)
    930ea000 9311d000   bpenum   bpenum.sys   Tue Sep 15 20:45:31 2009 (4AAFEEDB)
    9311d000 93161000   usbhub   usbhub.sys   Tue Jul 14 00:52:06 2009 (4A5BC8A6)
    93161000 9316f600   nusb3hub nusb3hub.sys Fri Nov 20 10:15:14 2009 (4B066C32)
    93170000 93181000   NDProxy  NDProxy.SYS  Tue Jul 14 00:54:27 2009 (4A5BC933)
    93181000 9319e000   AtiHdmi  AtiHdmi.sys  Wed Sep 30 14:54:26 2009 (4AC36312)
    9319e000 931cd000   portcls  portcls.sys  Tue Jul 14 00:51:00 2009 (4A5BC864)
    931cd000 931e6000   drmk     drmk.sys     Tue Jul 14 01:36:05 2009 (4A5BD2F5)
    93206000 93748000   atipmdag atipmdag.sys Fri Jan 22 13:44:57 2010 (4B59ABD9)
    93748000 937ff000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 01:48:33 2009 (4AC54DE1)
    93c00000 93c0d000   mouclass mouclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
    93c0d000 93c10700   CmBatt   CmBatt.sys   Tue Jul 14 00:19:18 2009 (4A5BC0F6)
    93c11000 93c5c000   USBPORT  USBPORT.SYS  Tue Jul 14 00:51:13 2009 (4A5BC871)
    93c5c000 93d89000   athr     athr.sys     Mon Oct 05 17:31:48 2009 (4ACA1F74)
    93d89000 93d93000   vwifibus vwifibus.sys Tue Jul 14 00:52:02 2009 (4A5BC8A2)
    93d93000 93db4a00   nusb3xhc nusb3xhc.sys Fri Nov 20 10:15:18 2009 (4B066C36)
    93db5000 93db6700   USBD     USBD.SYS     Tue Jul 14 00:51:05 2009 (4A5BC869)
    93db7000 93dc7000   L1C62x86 L1C62x86.sys Wed Apr 01 06:07:46 2009 (49D2F6A2)
    93dc7000 93ddf000   i8042prt i8042prt.sys Tue Jul 14 00:11:23 2009 (4A5BBF1B)
    93ddf000 93dfa000   ETD      ETD.sys      Thu Oct 15 10:23:36 2009 (4AD6EA18)
    94000000 94012000   mpsdrv   mpsdrv.sys   Tue Jul 14 00:52:52 2009 (4A5BC8D4)
    9402e000 9407e000   HdAudio  HdAudio.sys  Tue Jul 14 00:51:46 2009 (4A5BC892)
    9407e000 94095000   usbccgp  usbccgp.sys  Tue Jul 14 00:51:31 2009 (4A5BC883)
    94095000 940a2000   crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
    940a2000 940ad000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
    940ad000 940b7000   dump_msahci dump_msahci.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
    940b7000 940c8000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
    940c8000 940e2000   WudfPf   WudfPf.sys   Tue Jul 14 00:50:13 2009 (4A5BC835)
    940e2000 940f2000   lltdio   lltdio.sys   Tue Jul 14 00:53:18 2009 (4A5BC8EE)
    940f2000 94138000   nwifi    nwifi.sys    Tue Jul 14 00:51:59 2009 (4A5BC89F)
    94138000 94148000   ndisuio  ndisuio.sys  Tue Jul 14 00:53:51 2009 (4A5BC90F)
    94148000 9415b000   rspndr   rspndr.sys   Tue Jul 14 00:53:20 2009 (4A5BC8F0)
    9415b000 941e0000   HTTP     HTTP.sys     Tue Jul 14 00:12:53 2009 (4A5BBF75)
    941e0000 941f9000   bowser   bowser.sys   Wed Feb 23 05:05:24 2011 (4D649594)
    99c00000 99c1e000   cdd      cdd.dll      unavailable (00000000)
    99d60000 99fab000   win32k   win32k.sys   unavailable (00000000)
    99fc0000 99fc9000   TSDDD    TSDDD.dll    unavailable (00000000)
    9a200000 9a21b000   luafv    luafv.sys    Tue Jul 14 00:15:44 2009 (4A5BC020)
    9a21c000 9a3c9c80   snp2uvc  snp2uvc.sys  Thu Aug 20 03:39:57 2009 (4A8CB77D)
    9a3ca000 9a3d7180   STREAM   STREAM.SYS   Tue Jul 14 00:50:57 2009 (4A5BC861)
    9a3d8000 9a3def80   sncduvc  sncduvc.SYS  Mon Dec 29 09:13:29 2008 (495894B9)
    9a3df000 9a3e9000   Dxapi    Dxapi.sys    Tue Jul 14 00:25:25 2009 (4A5BC265)
    9a3e9000 9a3f4000   monitor  monitor.sys  Tue Jul 14 00:25:58 2009 (4A5BC286)
    9a3f4000 9a3fb000   ASMMAP   ASMMAP.sys   Sun Feb 04 19:52:50 2007 (45C63992)
    9da3b000 9da76000   mrxsmb10 mrxsmb10.sys Wed May 04 03:43:56 2011 (4DC0BD6C)
    9da76000 9da91000   mrxsmb20 mrxsmb20.sys Wed May 04 03:43:47 2011 (4DC0BD63)
    9daa9000 9db40000   peauth   peauth.sys   Tue Jul 14 01:35:44 2009 (4A5BD2E0)
    9db40000 9db4a000   secdrv   secdrv.SYS   Wed Sep 13 14:18:32 2006 (45080528)
    9db4a000 9db6b000   srvnet   srvnet.sys   Fri Apr 29 03:57:12 2011 (4DBA2908)
    9db6b000 9db78000   tcpipreg tcpipreg.sys Tue Jul 14 00:54:14 2009 (4A5BC926)
    9e21e000 9e26d000   srv2     srv2.sys     Fri Apr 29 03:57:19 2011 (4DBA290F)
    9e26d000 9e2bf000   srv      srv.sys      Fri Apr 29 03:57:31 2011 (4DBA291B)
    9e2c5000 9e2d0c00   NisDrvWFP NisDrvWFP.sys Tue Sep 14 22:24:12 2010 (4C8FE7FC)
    9e2d3000 9e313000   udfs     udfs.sys     Tue Jul 14 00:14:09 2009 (4A5BBFC1)
    9e315000 9e31e200   MpNWMon  MpNWMon.sys  Tue Sep 14 22:23:50 2010 (4C8FE7E6)
    9e31f000 9e324900   MpKslaa5c8494 MpKslaa5c8494.sys Wed Mar 31 03:06:14 2010 (4BB2AE16)
    
    Unloaded modules:
    9e2bf000 9e2c5000   MpKsl9406d57
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00006000
    9e313000 9e315000   lvupdtio.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00002000
    9db78000 9dbe2000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0006A000
    9e2d1000 9e2d3000   MSPQM.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00002000
    9da91000 9daa9000   parport.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00018000
    8afb8000 8afc5000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000D000
    8afc5000 8afd0000   dump_pciidex
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000B000
    8afd0000 8afda000   dump_msahci.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000A000
    8afda000 8afeb000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00011000
    
    
    

    You really need to update your drivers, you need to ensure you have updated, BIOS, graphics, Webcam drivers, windows service packs, the lot, hopefully when you have updated everything it will be sorted
     

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