Cannot open library folders

#1
For some reason, I cannot open my library folders (music, video, documents, pictures). I don't know how it occurred, but I think it may be due to the last round of updates that were downloaded from Microsoft.

When I click on the folders, nothing happens. I get no errors either. This is what I've tried to rectify the problem:

1) run chkdsk and chkdsk /spotfix (everything checked out good)

2) run dism /online /cleanup-image /restorehealth (the component store corruption was repaired, whatever that means)

3) run sfc /scannow (all files were successfully verified)

4) deleted library folders and then restored to default (did not work)

5) Windows 7 library fix (did not work)

Nothing has worked so far. I can still access the information by going to C:\Users, but I would still like to be able to use the library function.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Have you tried system restore and go back before the updates? I'd also try running a scan with Malwarebytes : Free anti-malware download

Failing the above have you had a look in the event logs to see if anything is amiss?
 


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