Cannot open library folders

Discussion in 'Windows 8 Help and Support' started by Carfax, Jul 11, 2013.

  1. Carfax

    Carfax New Member

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    For some reason, I cannot open my library folders (music, video, documents, pictures). I don't know how it occurred, but I think it may be due to the last round of updates that were downloaded from Microsoft.

    When I click on the folders, nothing happens. I get no errors either. This is what I've tried to rectify the problem:

    1) run chkdsk and chkdsk /spotfix (everything checked out good)

    2) run dism /online /cleanup-image /restorehealth (the component store corruption was repaired, whatever that means)

    3) run sfc /scannow (all files were successfully verified)

    4) deleted library folders and then restored to default (did not work)

    5) Windows 7 library fix (did not work)

    Nothing has worked so far. I can still access the information by going to C:\Users, but I would still like to be able to use the library function.
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Have you tried system restore and go back before the updates? I'd also try running a scan with Malwarebytes : Free anti-malware download

    Failing the above have you had a look in the event logs to see if anything is amiss?
     

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