Cannot open library folders

For some reason, I cannot open my library folders (music, video, documents, pictures). I don't know how it occurred, but I think it may be due to the last round of updates that were downloaded from Microsoft.

When I click on the folders, nothing happens. I get no errors either. This is what I've tried to rectify the problem:

1) run chkdsk and chkdsk /spotfix (everything checked out good)

2) run dism /online /cleanup-image /restorehealth (the component store corruption was repaired, whatever that means)

3) run sfc /scannow (all files were successfully verified)

4) deleted library folders and then restored to default (did not work)

5) Windows 7 library fix (did not work)

Nothing has worked so far. I can still access the information by going to C:\Users, but I would still like to be able to use the library function.


Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
Have you tried system restore and go back before the updates? I'd also try running a scan with Malwarebytes : Free anti-malware download

Failing the above have you had a look in the event logs to see if anything is amiss?

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