Please provide the following information to help us figure out the problem:
- Please zip up the contents of the C:\Windows\Minidump directory
and
- Go to Start (or press the “Win” and “R” keys at the same time), type in "msinfo32" and press Enter
- When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file (in case the .nfo is corrupted - which happens fairly often)
- Zip them up also