computer freezes in game (10 to 15min in the game)

#1
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006966038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Files that help describe the problem:
C:\Windows\Minidump\091112-21359-01.dmp
C:\Users\calmpitbull\AppData\Local\Temp\WER-44453-0.sysdata.xml



I have updated drivers, clean registry and still nothing? pls help
thx
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
HotSpotShield is known to cause BSOD's in some Win7 systems. Please uninstall it.

Win 7 doesn't like wireless USB devices. Here's my rant on the subject:
I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
Only 2% free space on your C: drive
Only 9% free space on your E: drive
Please free up enough space to make 15% free space on all of your hard drives.
The system needs this to operate properly and ensure good performance.

You have both Comodo Internet Security and Avira antivirus installed. Please uninstall the Comodo Internet Security (it has had BSOD problems in the past) and ensure that your Windows Firewall is enabled. Please only run one antivirus (this includes Internet Security applications) and one firewall at a time.

Update Intel storage drivers and JMicron RAID drivers (all date from 2009):

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
Not essential to remove this - but it is advisable for testing purposes

intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
Intel IDE storage driver
http://www.carrona.org/drivers/driver.php?id=intelide.sys

jraid.sys Mon Nov 23 01:43:32 2009 (4B0A2F14)
JMicron RAID Driver
http://www.carrona.org/drivers/driver.php?id=jraid.sys

If this doesn't stop the BSOD's, then start with these free hardware diagnstics: Hardware Diagnostics

Analysis:
The following is for information purposes only.
Code:
[FONT=lucida console]**************************Tue Sep 11 06:01:54.437 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091112-21359-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:08.453[/B]
BugCheck Code: [B]BugCheck 124, {0, fffffa8006966038, 0, 0}[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel__UNKNOWN_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 10 05:03:28.562 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091012-15187-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:07.625[/B]
BugCheck Code: [B]BugCheck 124, {0, fffffa8004c9b8f8, 0, 0}[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel__UNKNOWN_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 10 04:22:51.140 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091012-16250-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:08.203[/B]
BugCheck Code: [B]BugCheck 124, {0, fffffa800504a8f8, 0, 0}[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel__UNKNOWN_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  5 08:22:15.015 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090512-14218-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:07.156[/B]
BugCheck Code: [B]BugCheck 124, {0, fffffa80067da478, 0, 0}[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel__UNKNOWN_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Sep 11 06:01:54.437 2012 (UTC - 4:00)**************************
[COLOR=RED][B]PxHlpa64.sys       Tue Jun 23 19:16:35 2009 (4A416253)[/B][/COLOR]
[COLOR=RED][B]intelide.sys       Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
[COLOR=#ff0000][B]jraid.sys          Mon Nov 23 01:43:32 2009 (4B0A2F14)
[/B][/COLOR]amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
johci.sys          Tue Aug 24 07:25:58 2010 (4C73AC46)
iusb3hcs.sys       Mon May 21 03:23:42 2012 (4FB9ED7E)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=johci.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
 


Last edited:
#3
thx for info ill start with first set of what to do and i will report back
 


#4
still fighting with error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80064994F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
 


Attachments

GeneralHiningII

Honorable Member
#5
Code:
********************************************************************************                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 124, {0, fffffa80067da478, 0, 0}


Probably caused by : hardware


Followup: MachineOwner
---------


5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80067da478, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.


Debugging Details:
------------------




BUGCHECK_STR:  0x124_GenuineIntel


CUSTOMER_CRASH_COUNT:  1


[COLOR=#FF0000]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/COLOR]


[COLOR=#FF0000]PROCESS_NAME:  System[/COLOR]


CURRENT_IRQL:  0


STACK_TEXT:  
fffff880`033696f0 fffff800`030c4ca9 : fffffa80`067da450 fffffa80`055a0040 00000000`00000007 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03369c10 fffff800`02fa5547 : fffffa80`067da450 fffff800`0301f2d8 fffffa80`055a0040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03369c40 fffff800`02f0c945 : fffff800`03080ae0 00000000`00000001 fffffa80`06504820 fffffa80`055a0040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03369c80 fffff800`02e8b841 : fffff880`0113fe00 fffff800`02f0c920 fffffa80`055a0000 fffff800`030712d8 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03369cb0 fffff800`03118e6a : 177b177b`0a7f0a7f fffffa80`055a0040 00000000`00000080 fffffa80`05507040 : nt!ExpWorkerThread+0x111
fffff880`03369d40 fffff800`02e72ec6 : fffff880`03186180 fffffa80`055a0040 fffff880`031910c0 25e768af`9b316563 : nt!PspSystemThreadStartup+0x5a
fffff880`03369d80 00000000`00000000 : fffff880`0336a000 fffff880`03364000 fffff880`033690a0 00000000`00000000 : nt!KxStartSystemThread+0x16




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: hardware


IMAGE_NAME:  hardware


DEBUG_FLR_IMAGE_TIMESTAMP:  0


[COLOR=#FF0000]FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV[/COLOR]


BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV


Followup: MachineOwner
---------
Code:
4: kd> rrax=fffffa8005023000 rbx=fffffa8004c9b8f8 rcx=fffff88003362730
rdx=fffff88002f70000 rsi=0000000000000000 rdi=fffffa8005023000
rip=fffff800035179cc rsp=fffff880033626f0 rbp=0000000000000001
 r8=000000000000f1e0  r9=00000000000007ff r10=000000000000060c
r11=0000000000000000 r12=fffff800032e4b40 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
[COLOR=#FF0000]nt!WheapCreateLiveTriageDump+0x6c:[/COLOR]
fffff800`035179cc 48897c2438      mov     qword ptr [rsp+38h],rdi ss:0018:fffff880`03362728=fffffa8000000910
Code:
fffff800`0301e000 fffff800`03067000   hal        (pdb symbols)          c:\symbols\hal.pdb\A085D08B9C5D4BFDBA48AC285BDA03F22\hal.pdb    Loaded symbol image file: hal.dll
    Mapped memory image file: c:\symbols\hal.dll\4CE7C66949000\hal.dll
    Image path: hal.dll
    Image name: hal.dll
    Timestamp:        Sun Nov 21 00:00:25 2010 (4CE7C669)
    CheckSum:         000404C3
    ImageSize:        00049000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     hal.dll
    OriginalFilename: hal.dll
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  Hardware Abstraction Layer DLL
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
fffff800`03067000 fffff800`0364f000   nt         (pdb symbols)          c:\symbols\ntkrnlmp.pdb\ABD176D2C7AE41B88BBF2837A09A462C2\ntkrnlmp.pdb    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: c:\symbols\ntoskrnl.exe\4FA390F35e8000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp:        Fri May 04 18:18:59 2012 (4FA390F3)
    CheckSum:         00555F80
    ImageSize:        005E8000
    File version:     6.1.7601.17835
    Product version:  6.1.7601.17835
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7601.17835
    FileVersion:      6.1.7601.17835 (win7sp1_gdr.120503-2030)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
fffff880`00c51000 fffff880`00c65000   PSHED      (pdb symbols)          c:\symbols\pshed.pdb\F1B5874289B044199CE35519D256D3E32\pshed.pdb    Loaded symbol image file: PSHED.dll
    Mapped memory image file: c:\symbols\PSHED.dll\4A5BE02714000\PSHED.dll
    Image path: PSHED.dll
    Image name: PSHED.dll
    Timestamp:        Tue Jul 14 11:32:23 2009 (4A5BE027)
    CheckSum:         0000F762
    ImageSize:        00014000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     pshed.dll
    OriginalFilename: pshed.dll
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Platform Specific Hardware Error Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved
Are just examples of the drivers used at the time - most of them from windows update.
Could you open Windows Update and see if there are any updates available?
http://www.carrona.org/drivers/driver.php?id=hal.dll
http://www.carrona.org/drivers/driver.php?id=ntoskrnl.exe
http://www.carrona.org/drivers/driver.php?id=PSHED.dll
relating to the three problems I said above.
Also try updating these:
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=johci.sys

take note of the first code box - WHEA_UNCORRECTABLE_ERROR (0x124)
According to this file: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR
First, download and install all of the new drivers.
This means drivers from Windows Update, from the Driver Site, etc etc.

Second, use a good Antivirus (Microsoft Security Essentials, McAfee, Norton) and do a FULL SCANof your system.

Third, check your hard disk and memory for problems.
Hardware problems -
Hard Disk:
hdtune.com
install and test it


CPU Test #1
Free Software - GIMPS
Skip to step 2 (of the website), and download the appropriate file.
Open the .zip file, and run the Prime95.exe file. (Click Yes if prompted to do so)
Open the Advanced tab, and select "Round Off Checking".
Select "Just Stress Testing" and then "Small FFTs".
Leave it for about 2 or 3 hours, keeping an eye on your computer - if it starts to overheat or you hear a strange meowing sound inside the case, close Prime 95. Otherwise, finish it, take a screenshot and post back.
RAM
Memtest86+ - Advanced Memory Diagnostic Tool
Download the Pre-compiled Boot ISO .zip file.
Open the .zip file and drag the ISO file somewhere for easy access (My Documents, Desktop whatever)
Right-click the file and select "Open with <cd driver>"
Insert a blank CD into your CD reader, select the correct disk burner and then click "Burn".
Reboot your computer - if Memtest runs automatically, good (if not, reboot your computer, enter BIOS through F2 and make sure your CD Drive is the first in the boot order).
Let it run for about several hours (overnight) - Don't touch it (the longer you run it for, the better).
If you get errors:
1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.
NOTE: Be careful when installing/uninstalling your RAM - you could potentially damage the sticks and/or your motherboard - check to see if your warranty has expired or if it won't void the warranty.

Processor:
Download IntelBurnTest 2.54 Free - Stress your computer to find out how stable it is - Softpedia
Real Temp - CPU temperature monitoring
Download those two files and install them.
Now, this is to check if your processor is the problem.
First, ARK | Your source for information on Intel® products select the processor you're using. Let's use my computer as an example.
I have an i7-860, so I'll select Previous Generation Intel Core i7 (Desktop)
Now, I select my processor, which is at the bottom.
I scroll down until I see TCase, which is the temperature. Mine is suppsoed to be at 72.7C MAX
So now that I know my max temperature, I open REALTEMP.
Make sure that the cores' temperatures are AT LEAST 25C lower than the MAX SPECIFICATIONS. (NOTE: If the temperatures are at the MAX and you aren't running any big programs, you've found the culprit).
So, my temperatures are about 30C lower. Time to start the IntelBurnTest.
Place the IntelBurnTest Box and RealTemp Box next to eachother.
Make the "Time to run" about 6 or so, and the Threads to test all.
Run a few burn tests on "Standard" and record the temperatures. See anything out of the ordinary (really high temperatures - standard test shouldn't let you fall within 20C of MAX)
Repeat with High, Very High and so on, recording the results, and post them back here.

:)
 


Last edited:
#6
i need help with drivers, i have slim driver to scan for new drivers that i need and there is no new ones. and how do i know which one do i need from jmicron site and how to manual install them?
THX

oh i have free avira anitivirus i hope it is good enough
 


GeneralHiningII

Honorable Member
#7
Speccy - System Information - Free Download
Download speccy and run it, see what devices you have.
Google each one, and they should have the automatic driver for it (remember to also use Windows Update)
Avira is a good one, but you have to run the full scan.
 


usasma

Fantastic Member
Microsoft Community Contributor
#8
Are you using the JMicron RAID controller?
If so, please provide the exact make and model of your mobo (or make and model of your system if it's an OEM system - like an HP or a Dell)
If not, don't worry about it for right now. The driver was singled out simply because it was older - not because there are any known problems with it.

In short, it's much more likely that the other things I suggested will identify the issue - and then you won't have to worry about the issue.

Just FYI - this is the most recent one that I could find: ftp://driver.jmicron.com.tw/SATA_Controller/Windows/JMB36X_WinDrv_R1.17.63_WHQL.zip (dates from 2011)
 


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